Beck & Masten Buick GMC South - Service Center

The advisor I had Shane was really helpful and informative and had me updated as soon as he knew anything really satisfy informative and had me updated as soon as he knew anything really satisfy More

Don’t come here to get your vehicle serviced. They won’t call you back if you have any issues. If you need to leave your vehicle for a couple of days because of short staff, they don’t give out l They won’t call you back if you have any issues. If you need to leave your vehicle for a couple of days because of short staff, they don’t give out loaners. No rentals, nothing. It’s not their concern when your vehicle does something out the ordinary. More

Super easy to work with. Gave me exactly what I wanted and made the purchasing process easy. Ena is a great sales advisor. Gave me exactly what I wanted and made the purchasing process easy. Ena is a great sales advisor. More

Will always take my viecles there for fixing they do an amazing job and treat people nice amazing job and treat people nice More

Got to the service area and was quickly attended by the advisor Christopher. He was attentive making sure he got to address what I needed serviced on my truck. Waiting lobby is clean and organized, wasn’t advisor Christopher. He was attentive making sure he got to address what I needed serviced on my truck. Waiting lobby is clean and organized, wasn’t much of a wait. I was then told my vehicle was ready and set. Service tech was thorough on the inspection report. Pointed out the brakes, tire wear, and fluids. Was then swiftly checked out and taken to my truck where The advisor was very kind in handing me his business card in case I needed to address anything about my truck following the oil change. Good experience overall. More

Poor customer service, more than 3 hours waiting for my truck on service, it was a bad experience with the advisor william lentini. (I am considering doing my next service somewhere else.) truck on service, it was a bad experience with the advisor william lentini. (I am considering doing my next service somewhere else.) More

Confident in explanation of service by Service Tech and the work performed. Completion within the reasonable estimated time is appreciated. the work performed. Completion within the reasonable estimated time is appreciated. More

Still some work to do got my truck out quick truck was greasy and dirty greasy and dirty More

Everything went well and received very good customer service. However, when I arrived for my appointment today they were not able to find me in their system, and mentioned the service advisor I initiall service. However, when I arrived for my appointment today they were not able to find me in their system, and mentioned the service advisor I initially was assigned to no longer worked with them. Maybe that's something they should improve on from their call services and make their appointments more secure for their customers. More

Great service but need to work on doing a faster service and not to be waiting 3 hours when you have an appointment and not to be waiting 3 hours when you have an appointment More