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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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February 13, 2023

My service advisor is the best but your servicemen are not good. Incomplete battery work More

by Jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 12, 2023

Service manager Daniel is sharp and took very good care of us and got us through the repair process in a timely way. I highly recommend him. More

by hlpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Feb 12, 2023 -

hlpratt responded

Thank you very much for your help

Feb 12, 2023 -

hlpratt responded

Daniel led us through a super service experience.

Feb 12, 2023 -

hlpratt responded

Thank you.

February 12, 2023

Service was excellent, the oil change was as promised, the overall experience was expected, great job More

by jsoliscinco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 14, 2023 -

jsoliscinco responded

Ms. Victoria, I love my Sierra Denali, but am disappointed that even though I paid some serious cash for it. It didn't come equipped with wireless charging, I am hoping that their might be a retrofit for this issue

February 11, 2023

Took my Tahoe in for repairs, took longer than anticipated, was somewhat disappointed, but Vinnie promised good, quality work upon completion, and upon receiving my truck, I must say! Vinnie came More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Beck & Masten Buick GMC South responded

Gina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

Of three warranty on one ticket, two got done correctly. Xo xo xo xo xo More

by Jbc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trst
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Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

The service was excellent and the service advisor was very helpful in assisting me and keeping me informed at all time More

by Larrywrobinsonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2023

Jessica was great - made visit very easy. Followup was excellent - always great service. Thank you Jessica More

by RGATICA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2023

I was able to get appointment right away. Edward met with me to discuss services I wanted, and any concerns. He was very professional and courteous. I am very pleased with all. It was my fir More

by cslott57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

Excelente services Good personal Great attitude and atenssion . Nice person on front desk Fast work More

by Jairoz76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

I am not happy with Beck & Masten right now. I was told to bring my car for a recall & when I got there the parts were not there. I feel like they could have called me to let me know. I had an a More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the person that helped me this time
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Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Sylvia, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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