Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
February 21, 2023

Customer Service was great and quick. It was a simple drop off and pickup! Thank you More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2023

Service was great and was in and out in a timely fashion. Got what I needed and paid what I wanted to pay. More

by ANGELRIOS7821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2023

Tried to make an appointment several times and each time I arrived I still had a 4 hour wait. Finally got oil changed and when I went to double check my fluids I noticed my wiper fluid was low as well as my More

by rpalacios33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 19, 2023

Set up appointment and was on time. Work was completed on time. Good job people More

by TAZMAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Service was great . Took a little longer than expected but understandable it was during lunch hours More

by MIRENEGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Service was great and fast I got my vehicle in and out in one day. My advisor kept me updated on my car and the diagnosis time was really quick. More

by Erick Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

Erick, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Daniel Wood is awesome heard my concerns on my Tahoe, awesome young man, took my info and took care of all needs and found a repair that was needed and had it fixed. That’s what you call taking care of y More

by shirley.a.perkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Woof
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

Shirley, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Friendly customer service! Completed both recalls in the same visit. Was able to schedule an at that meet my needs. More

by RTORRES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Very professional staff, help me with issue that I had in regards with the advantage program, and excellent service. More

by Atlista2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica (service)
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

Good very attentive the best service and the best actitud clean services and very friendly More

by jackydiamond11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

...
22
...