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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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February 26, 2023

check in was fine. Kept my truck three days change oil /filter. Fix the re call on it. Claim they rotated the tires which they did not. Would have expected it to have More

by Srrmule7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
Feb 26, 2023 -

Srrmule7 responded

Received my oil and filter change there for it's first maintenance. Completed the recall on the running lights as far as I know. Truck still idle's rough tech said that's normal stereo was reprogrammed it still does not operate properly

February 26, 2023

VEry informative fadt service thorough and complete did excactly what was asked efficient and friendly More

by CHAACH910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Good service. My only comment is about the length of wait to talk to service advisor. More

by WHITMAN11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these names look familiar
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Feb 28, 2023 -

Beck & Masten Buick GMC South responded

Whitman, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

super efficient, took care of our vehicle in a very timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. More

by Chapman Cihlar family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2023 -

Chapman Cihlar family responded

Great service

February 26, 2023

Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Eiler
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Feb 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2023

Gabby and Brenda were great getting most of my needs taken care of. Also great on getting me a ride to/from work. More

by RONNIE_S17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Sales and Brenda in accessories
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Feb 27, 2023 -

Beck & Masten Buick GMC South responded

Hi Ronnie, and thanks for the great feedback! We're very happy that Gabby and Brenda were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2023

Robert Hernandez was a good salesman helpful and explained everything to me in term that I understand. More

by 29.AS.1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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Feb 27, 2023 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Robert was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2023

Didnt touch or work on my truck for a week and a half into me dropping off.my truck and it was not that they were waiting for parts. Very disappointed in the lack of communication within the department a More

by PRIMO_GARO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2023

Charging 34$ misc. fee is not customer dedicated nor is it transparent and should be removed. More

by mchapman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2023

Everything was perfect from timing to all the work that was done. Thank you for everything More

by melgar0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Feb 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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