Beck & Masten Buick GMC South - Service Center

They make sure that everything is taken care of even when issues arise. I will continue to use them. issues arise. I will continue to use them. More

I have a warranty and was told my service team i do not. I emailed proof of warranty purchase and they still refused to honor it. I had to take time off work and go in person and point to them in person wha I emailed proof of warranty purchase and they still refused to honor it. I had to take time off work and go in person and point to them in person what they could have read themselves. More

Helpful Service Repts, not pushy, but informative, giving you good advice. Willing to let you decide what and when you want to proceed with the work that needs to be done to your automobile you good advice. Willing to let you decide what and when you want to proceed with the work that needs to be done to your automobile More

I had an issue with the rear window of my truck leaking water into the cab. At the time of discovery, the service agent that took care of me did not disclose that the issue was a manufacturers defect, so I water into the cab. At the time of discovery, the service agent that took care of me did not disclose that the issue was a manufacturers defect, so I took the window to a glass shop to be replaced for a cheaper price. As it turns out, the replacement window I would have had replaced by the dealer, had I chose to do so, addressed the defect in the replacement window. The window I had installed by a third party began to leak as well, and I was unable to recoup the costs of that job. I had to take it back to the dealer for a final replacement. The dealer helped get GM to give a 25% discount, and contributed an additional $500 from the dealer, reducing my out of pocket from $1300 to $500. This was good service to try and make the situation better, however, had I been told in the first place that the dealer replacement would have fully fixed the problem, I would not have taken it to a 3rd party glass shop in the first place. This is the part that was disappointing, the agent should have researched the problem better. Had she done so she would have quickly identified the defect with a multitude of known other examples by other customers, and my personal expense may have been lower and the inconvenience lessoned. More engagement by the agents with customers issues is needed. More

Always courteous and helpful. Answer all questions. Ms Rosie is so very helpful when we come in for servicing our vehicles. Answer all questions. Ms Rosie is so very helpful when we come in for servicing our vehicles. More

I took my car in for recall. Got there at 12:20pm told the worker I was going to wait. Car was not ready until 3:40. I felt it could have done a little quicker. Did not see t Got there at 12:20pm told the worker I was going to wait. Car was not ready until 3:40. I felt it could have done a little quicker. Did not see that many customers and did not get any kind of update until I got up and asked if much longer and was told my car was ready. More

I went in to get a battery the secretary, told me it'll take one to two hours to my surprise my car was ready in like 20 minutes I loved it take one to two hours to my surprise my car was ready in like 20 minutes I loved it More

Well… I bought a brand new truck… my first brand new vehicle for you guys a little over a year ago.. and I still don’t have my heated seats heated steering wheel… When I received the letter saying tha vehicle for you guys a little over a year ago.. and I still don’t have my heated seats heated steering wheel… When I received the letter saying that they were in and to make an appointment… I did and was told it would take all day to install… and when I brought it in they said that they didn’t even have the parts???? This was an appointment to order the parts???? I’m sick and tired of getting the run around. I’ve called the service manager Vinny Trevino and left several messages with no return phone call… I was going to buy my wife a new car this year but I’m seriously considering other dealerships. More

The staff was very professional. and all work was done correctly and very thoroughly and timely and all work was done correctly and very thoroughly and timely More

The service was done quickly and effectively. They call me as soon as the service was done and asked if I wanted a complementary wash for my truck. Great customer service! They call me as soon as the service was done and asked if I wanted a complementary wash for my truck. Great customer service! More