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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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March 20, 2023

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023 -

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 20, 2023

At first I didn't feel like you really cared, but when I brought my car back, after you got the part, you actually seemed sympathetic, I really appreciate your willingness to help me. More

by SUEKR224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Mar 22, 2023 -

Beck & Masten Buick GMC South responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs I can assist you with, please don't hesitate to let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Very good service. Very attentive and very nice. Truck service at promised time . Good customer service. More

by HANCEL_SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Hancel, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Jason, made our purchase, easy and quick! Wonderful customer service! The best service we have ever had purchasing a vehicle. More

by Rashawna lujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Rashawna, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Jason's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Not friendly, employees sayin inappropriate words. My vehicle was left dirty from inside, hand marks. More

by yasmin.lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

yasmin.lucero responded

Na

March 18, 2023

I left my car on a Thursday and they gave it back to me the next Wednesday, and did not repair what they supposed to, I just recommend the service for oil change but other than don’t bother, we’ll that was More

by Chantal moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Beck & Masten Buick GMC South responded

Chantal, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Love them always takes care of me as a Beck & Martin Truck owner. The service and my service Girl did a amazing job. More

by lonneytrumanDutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Beck & Masten Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Service was completed in a timely manner, even when I showed up without an appointment. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Gerardo, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Morales , Shannon Eiler, Reputation .com
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2023

Service was busy but they took care of me in a timely manner for a Friday. More

by cedric125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Cedric, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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