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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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April 13, 2023

This time around I had a perfect experience. She was in touch with me at all time More

by GERONIMOMGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Rocio It lasted 5 months at the dealership and they gave it to me and with engine lights on More

by joseyreyes79@gmail.com
Recommend Dealer
No
Employees Worked With
they charged 11 thousand dollars or more for my truck and it still doesn't work, it has very liar workers and bad mechanics
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Apr 13, 2023 -

joseyreyes79@gmail.com responded

Bad service

April 13, 2023

I took my truck to get a oil change for the second time. I didnt get the washer fluid refilled in the tank. We disn't get our truck washed either. I will have to say bad service. More

by JOELBENAVIDEZPHP@HOTMAIL.COM
Recommend Dealer
No
Employees Worked With
Edward
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Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Edward was professional and friendly. He kept me informed of what was needed and what was being done. More

by WADE.ALLEN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I appreciate your kind words about Edward. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

Attentive service very good communication and fast service helpfully the front desk sale person take over the other employee More

by HEIDICASTRO79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I feel good every time I go to this place. ..very reasonable...crew very good..all the time.. More

by magdacastro456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I've had some issues with the service department (lost oil stick and hub caps) but the people have always been nice. The service provided is great. Just need to be better about putting everything back aft More

by ADPUE@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

took my vehicle in for service and they took forever and it seemed as if they were avoiding my calls More

by vr303331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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