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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,633 Reviews
Call Service Center (713) 947-4111

1,633 Reviews of Beck & Masten Buick GMC South - Service Center

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April 19, 2023

Love Beck & Masten Always have great professional customer service experience anytime I'm serviced with Beck. More

by kimwilli0346
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

I think it was over priced for thermostat. I paid out of pocket 206. Total $988 my warranty paid partial. Being your labor rate is to high. I don't think I will be going back. I just got my ve More

by speedygacoustic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
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Apr 21, 2023 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Great service and genuine concern about my issues with car. I appreciate their attention to detail. More

by LEISABOYDSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Rocio was very helpful and helped with the extended warranty company. Very seamless process and would highly recommend using them for all my future service. More

by Holthaus_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Rocio could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Me atendió Jessica me sorprendió su amabilidad Todo el tiempo se porto súper amable Hizo mi día mucho mejor 😊 More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Employees on their phones texting and on social media. Inexperienced service advisor and lead or manager More

by losargueta@gmail.com
Recommend Dealer
No
Employees Worked With
Jessica
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Very friendly people’s in service dept. .They did a good job in my vehicle More

by Amelida Carcamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Amelida, I appreciate your kind words about our service team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Gaby is the best advisor! Always takes care of me, 10/10 recommend Gaby as your advisor More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the awesome feedback! You're right, Gaby is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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