Beck & Masten Buick GMC South - Service Center

My truck was brought into the service center; the main one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the wate one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the water leak coming through the passenger sun visor arm was mis-diagnosed and the leak is clearly visible from the sunroof seal. I was charged for replacing something else. That leak was part of the $4,000 that I paid personally. The second issue was covered under the extended warranty and that problem was not solved. It involves the radio/console changing displays without action taken by the driver. This is an intermittent problem that seems to occur mostly while using the navigation system. It switches to one of the SiriusXM displays. Manually switching back to the navigation system will work for 10 to 30 seconds and then it switches back to the SiriusXM display. Sometimes the same SiriusXM display pops up on the smaller driver’s display. I intend to bring the truck back to get these problems resolved, but I live/work 90 miles away and leaving it for several days requires alternate transportation . More

Repairs made timely and completely. Service advisor kept me informed and checked me out. All good. Service advisor kept me informed and checked me out. All good. More

Friendly I was greeted with a warm welcome and a friendly smile. I was offered a cup of coffee. smile. I was offered a cup of coffee. More

You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy it, you have faults and they don't fix them either and the customer service is bad, lousy More

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. about an hour. Very friendly and amazing customer service. More

I took my vehicle in 3 times for a radio issue and the issue never got resolved until Daniel Wood took care of it. I would give him more than 5 starts if I could. Had been dealing with the issue for a yea issue never got resolved until Daniel Wood took care of it. I would give him more than 5 starts if I could. Had been dealing with the issue for a year until he helped me out. More

Well taken care off as usual. Thanks Rosie. In and out in less than an hour. Thanks Thanks Rosie. In and out in less than an hour. Thanks More

Service was great all around. Sandra gave me some much needed info for my next appt and service. Sandra gave me some much needed info for my next appt and service. More

Daniel in the service department was very courteous, knowledgeable and professional. He listened to a couple concerns I had and was able to resolve those issues. Great service experience knowledgeable and professional. He listened to a couple concerns I had and was able to resolve those issues. Great service experience More

My service technician had excellent customer service. She went above and beyond. It was a pleasure working with her. She went above and beyond. It was a pleasure working with her. More