Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.2
1,655 Reviews
Call Service Center (713) 947-4111

1,655 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
February 07, 2025

Service dept (Shane) was very friendly, communicative, responsive, prompt and timely. The service techs who explained the features of my truck were very patient. More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
February 06, 2025

Christopher was great to work with. He made sure everything that I mentioned was taken care of and he also personally took my truck to get washed. More

by 24AT4SIERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
February 04, 2025

The people here are the most competent and knowledgeable professionals in the automotive industry period More

by phaydel58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
Report | Print
January 28, 2025

Great customer service very informative, check In and check out procedure fast and convenient no wait time. More

by perezcantarero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Feb 07, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 18, 2025

Made appointment with Jessica when I got there I was early and she still took care of me right away service . Thank you More

by Rlimas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 18, 2025 -

Beck & Masten Buick GMC South responded

Rlimas, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

The service agent was unsatisfactory. She delayed calling us and keeping us informed. Did not follow through with extended warranty calls. Postponed taking the next step for a smooth tran More

by Noralitic
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea
Report | Print
Jan 16, 2025 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

January 08, 2025

Andrea was awesome and very helpful and professional! She was quick and very easy to deal with. I had a very good experience at the dealership today. If needed I will be back for service. More

by Roger.Thurmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Report | Print
Jan 09, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

I made appointment to do a oil change and the service advisor was really nice Miss Rosie give me a choice and told me about this special deal to save money and I buy the deal tanks for everything it was More

by Josecespedes253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 04, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

Got an oil change service was good didn’t take long thank you so much More

by Karshannaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez, Albert Ramirez
Report | Print
Jan 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2024

The best service that anyone could ask for. I was pleasantly surprised. Thank you Claudia.l have bought five or six Buicks from Beck and Masters but this is the first time that I have felt thi More

by Lefty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Arredo
Report | Print
Jan 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
...
166