Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,723 Reviews
Call Service Center (713) 947-4111

1,723 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
July 10, 2025

The team at Beck & Masten really helped me out when I was struggling financially. They worked with me to bring down the repair price, which I really appreciated. They help me so much,The only downside was th More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myer Christopher
Report | Print
July 09, 2025

Gil provided excellent service. Immediately greeted and was taken care of. This will definitely be my service.location. More

by EJ Mckee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Campos
Report | Print
July 09, 2025

I did not have an appointment and Claudia checked me anyway and got me out of there sooner than expected More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Report | Print
July 06, 2025

I live next to a Chevy dealership literally 5 minutes but wasn’t getting the services I expected, especially buying a GMC from them I opted to drive 20 minutes farther and so glad I did. Excellent service ev More

by Fred.qms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil
Report | Print
Jul 07, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 05, 2025

Been a customer for over 15 years and only place for me to buy and bring my vehicle in for service. The people working there are the best. More

by Regina P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong - Service Advisor and I give him 5 stars
Report | Print
Jul 07, 2025 -

Beck & Masten Buick GMC South responded

Hi Regina, we really appreciate your feedback! If you're ever in need of more help, please let us know!

July 05, 2025

Services are great! Representatives were awesome! Took care of me pretty fast! Change of management? More

by mrldl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Campos
Report | Print
Jul 08, 2025 -

Beck & Masten Buick GMC South responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

July 05, 2025

Kevin was very nice and courteous but service on vehicle was very slow for oil change took about 3 hours I had an appointment for 9am. More

by xdg1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin T
Report | Print
Jul 10, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent service visit took longer than expected, especially given that you had an early appointment. We understand how valuable your time is, and we apologize for any inconvenience this delay may have caused. We’re grateful for your kind words about Kevin’s professionalism and courtesy—your recognition means a lot to us. Please know that we are continuously working to improve the efficiency of our service process and will use your feedback as an opportunity to do better. If there’s anything further, we can assist you with, please don’t hesitate to reach out. We truly appreciate your patience and thank you for choosing us. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

June 29, 2025

Adam was great and helped me with my urgent needs! He helped me in my urgent time of need and made sure I was taken care of! More

by jacq.simmons18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jun 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Beck & Masten Buick GMC South! We can't wait to see you again, have a great day.

June 28, 2025

Fast ,Friendly service,,last minute appointment ok,Services updates regularly, Friendly Environment, staff dressed professionally More

by jcast20135456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 27, 2025

Customer Service was great work time was quick and awesome clean relax wait communication great More

by selflove6767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
173