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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.2
1,745 Reviews
Call Service Center (713) 947-4111

1,745 Reviews of Beck & Masten Buick GMC South - Service Center

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August 28, 2025

Up sale services more important than scheduled appointment, sign this / that to cover their butts More

by Should have gone to North location
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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August 23, 2025

Very good customer service. Always on top of keeping you informed of the status of your vehicle while being serviced. More

by GramzMMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BB
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Aug 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2025

Will be coming back for more service on my truck. Would recommend my friends to bring their vehicle here More

by Betancourtc450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Maldonado
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Aug 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2025

I was told my car was gonna be done and then it wasn't. They didn't even have the part yet on the day I was told to come pick it up. Then I was told it would be done a second time at the end of the next, n More

by duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Beck & Masten Buick GMC South responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how disappointing it must have been to face delays, unexpected changes, and confusion regarding pricing. This is not the level of service we strive to provide, and your feedback is very important to us. Please know we take your concerns seriously and would like the opportunity to address them directly. At your convenience, we kindly ask that you reach out to our management team so we can look into this further and work toward making things right Elvin Carrera Service manager Ecarrera@group1auto.com

August 18, 2025

Good service; easy check in. Clean and comfortable waiting area. Service took longer than i expected. More

by rubyd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Arredo
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Aug 20, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 15, 2025

Kevin Truong, and the rest of the staff at the dealership handled everything perfectly. Very detailed and timely. More

by builderscott424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Truong
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Aug 17, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Everything went smoothly and in a timely manner despite the backup they had from the power going out for 3 days. More

by Rogelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2025 -

Beck & Masten Buick GMC South responded

Hello Rogelio, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2025

The service I got was great. Although I needed my Transmision checked but was told I would have to leave my truck for several days just to get it checked. My work requires me hav More

by rvparn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2025 -

Beck & Masten Buick GMC South responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 08, 2025

Beck and Masten never lets me down. I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at More

by Kevin Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
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Aug 09, 2025 -

Beck & Masten Buick GMC South responded

Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2025

Went in for service and the first person at the drive had a big smile and made you feel welcome wish I got his name. More

by 2dwmechanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Aug 02, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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