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Beck & Masten Buick GMC South
Houston, TX
3,016 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 3,016 reviews
July 27, 2025
Had an APPOINTMENT for my 1st oil change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching som change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching something on his cellphone, (had to call his name twice to get his attention) & asked for an estimate on a Windshield replacement. Adam stated it would take a little while to get it for me & I said ok (Evidently 3 hrs wasn’t enough time). Adam brings my paperwork & states my vehicle is ready (no verbal communication on the condition of anything found + or - and no Windshield price) and will be brought up on the drive. Exited the Service Dept, stood outside in the heat for 10 minutes waiting for my vehicle, porter brings my vehicle up then tells me the vehicle still needed to be washed (it stated a wash on the Repair Order). I declined the wash because after taking 3 hours for a minimal service, I was running late for work. Get in my vehicle and driving down the freeway, I felt a pull to the left in my steering wheel so i bring up the Maintenance Screen on the display and it shows 30psi on the left front, 37psi on the right front, 35psi left rear & 36psi right rear…. Since they didn’t wash my vehicle, I sprayed my windshield to clean it and the Wiper Blades were beginning to streak…THIS after an “all green” Multipoint Inspection. Granted I didn’t purchase my vehicle from B&M South, but I was willing to spend my money there on Parts & Service. Needless to say, a TOTAL failure on the part of B&M (Group 1 Dealership 👎🏼👎🏼) at earning my business. I will gladly be driving the 50 miles to the Dealership I did purchase my vehicle from to get any and all future Servicing & Parts purchases done. BTW, it’s now 10 days after my visit to B&M and still no call/text/email with that estimate on the Windshield. Easily a $1,000 loss in parts/labor. Way ta go B&M!! More
by 24Avenir
July 26, 2025
First time service. Was great experience. Treated very well and in a timely manner. Will continue to get my service done there. Was great experience. Treated very well and in a timely manner. Will continue to get my service done there. More
by Bakerpsjohn
Employees Worked With
Alberto Perez
July 25, 2025
After having a problem with my vehicle they worked with me and got me into a new one. me and got me into a new one. More
by barbaramatuszak
Employees Worked With
July 25, 2025
Service Advisor Mr Kevin after recommendations where denied by extended warranty again…. fail to communicate to diagnostic team repairs where not going to be made and oil change was not done on a timely denied by extended warranty again…. fail to communicate to diagnostic team repairs where not going to be made and oil change was not done on a timely manner I went to dealer after he did not respond txt or call and oil change and tire rotation was still not done very unprofessional on the other had the Second Gentleman who help was very knowledgeable great don’t know his name though!!! Another thing read the fine print on extended warranty lots of things are not covered save your money don’t go all out the engine and tranny will outlive you don’t buy extended warranty More
by sleeper79.jv
Employees Worked With
Kevin
July 23, 2025
Angel Gomez was our car dealer we were satisfied with the service. Angel provided us with a beautiful GMC Arcadia Elevation. Angel also guided us extremely well made us feel comfortable. We were struggling w service. Angel provided us with a beautiful GMC Arcadia Elevation. Angel also guided us extremely well made us feel comfortable. We were struggling with insurance and Angel helped us continue with the process. We very satisfied with our care. More
by Isabel Gomez
July 22, 2025
First time visitor to the dealership, We started out searching for a small SUV on their website. The internet salesperson I worked with answered all my questions about the car and sales price. We made a searching for a small SUV on their website. The internet salesperson I worked with answered all my questions about the car and sales price. We made an appointment for an in-person visit and test drive. Fernando Valdez, our onsite salesperson, worked with us throughout the process from educating on the features of the car, test drive, trade in and sale. The finance person, Alison, was friendly and efficient. Completing the sale in no time, was the easiest car purchase we’ve ever made! More
by schwartzottj
Employees Worked With
Fernando Valdez-Sales
July 22, 2025
These people are awesome! I took my Tahoe in because my AC was blowing hot air. I was told I wouldn’t have my truck diagnosed for 48hrs, less than 48 hrs later my truck was re I took my Tahoe in because my AC was blowing hot air. I was told I wouldn’t have my truck diagnosed for 48hrs, less than 48 hrs later my truck was ready for pickup!! Great job to the mechanics and anyone else who worked on getting my SUV out ahead of time. THANK YOU VERY MUCH! More
by jerrybalderas75
Employees Worked With
Rocio
