Beaman Dodge Chrysler Jeep Ram

Bought a used car from. 2 days later. Check engine light came on. And now they won’t do anything about it. I bought the extra warranty to go with it. They said there was no 2 days later. Check engine light came on. And now they won’t do anything about it. I bought the extra warranty to go with it. They said there was nothing they could do. More

Bought a 2024 Grand Cherokee Summit Reserve with all the bells and whistles back in late November 2023. Super excited as this is the most expensive and luxurious vehicle I’ve ever owned. Picked up and immed bells and whistles back in late November 2023. Super excited as this is the most expensive and luxurious vehicle I’ve ever owned. Picked up and immediately noticed a warning light on the dashboard requiring service for the Drive Assistance with 6 alerts, Hands-Free Highway Assist, Active Lane Management, Adaptive Cruise Control, Automatic Emergency Breaking, Traffic Sign Recognition and Drowsy Driver Detection all requiring service. At the time my Grand Cherokee had 24 miles on the odometer. Took it back the next day and the nightmare begun. They could not find a fix all though they are well aware of some of their vehicles having the problem. Talked to the sales manager and he told me to drive it about 500 miles, usually they fix themselves. I did and did research, called different sources and found out this is a problem Chrysler is trying to find a fix. Took the vehicle in to the dealership at over 1500 on the odometer and they reset the module. Next day same problem. Took the vehicle back for the same problem and they replaced the module. Two days later same problem. Jeep now has 4900 miles on it now and same problem but service department insists there is no issue and can’t replicate the problem. Today 13 May I picked up my Jeep hoping issues are fixed after an oil change and tire rotation that was not requested and more than 20 days without a vehicle with no rental or loaner. I understand some computer or mechanical issues are hard to fix but the treatment I received today from the service department representative was disrespectful and honestly frustrating. So much so that I will never buy or recommend Beaman Dodge Chrysler in Murfreesboro to anyone. The unprofessional attitude, customer service unawareness and disrespect is rarely encountered in a business this size. I am now hoping that by luck this issue somehow fixes itself as I spent over 70k on a dream retirement vehicle that has become a nightmare. Update 1530hrs on 13 May 2024 same issue when starting vehicle, so frustrating. Shut off, waited two minutes and restarted working fine again. Thanks Beaman I’m stuck with a lemon. More

Does not offer OEM repair/warranty Silver Rock services. Technicians claim that installing an exhaust is "too modified" to test out the MAP sensor in the intake. I spent over 4 hours in their shop, with Technicians claim that installing an exhaust is "too modified" to test out the MAP sensor in the intake. I spent over 4 hours in their shop, with an appointment, and the only thing they said is "I'll ask someone who knows something more about this and get back to you" (06 APR 2024) ... just needed my MAP sensor looked at. i get automated texts thanking me for choosing them, and asking for me to sign up to their VIP program, but i'm still wondering when they'll get back to me about diagnosing the problem with my car. Thank goodness they didn't make me pay for wasting my entire morning. I chose this shop because they came recommended as a certified SilverRock repair facility. The staff was polite More

I made an appointment to purchase a car from the dealership. 7 hour round trip I had been in communication with them to confirm I was enroute they waited until I was 45 minutes away and Steve called dealership. 7 hour round trip I had been in communication with them to confirm I was enroute they waited until I was 45 minutes away and Steve called to inform me that it sold, I was obviously upset since I was scheduled to purchase the vehicle. I voiced my opinion of the situation and he was so insincere about his apology and obviously lying. So I hung up and immediately went online and found the car at another dealership $4,000 higher. I called them sure enough it’s the very same car. So I asked if it was available for purchase and sure enough yes it was. So I ask is it on your lot right this moment….. nope it was still on the lot at Beaman so needless to say a bunch of liars and treat customers like trash! So I went to Wyatt Johnson in Clarksville and purchased a brand new Forerunner for only $7,000 more for a brand new one and they were amazing! And I paid cash for the remaining amount after trade in! Your loss Steve! Tried to pull a switch on me not a fool!! More

Beyond frustrating experience! BAD BUSINESS! Strung me along and then sold the car out from under me. Sales associate: Allend. Worked with Allend over the phone to move forward BAD BUSINESS! Strung me along and then sold the car out from under me. Sales associate: Allend. Worked with Allend over the phone to move forward with purchasing a RAM1500. I live in Atlanta and was looking to purchase this truck in Tennessee. Allend was very hard to keep in contact with, I had to follow up with him most times, but worked with me through the financing applications, my friend checking out the vehicle in person, a temporary verbal hold confirmation on the vehicle, and promised several times that the manager was about to reach out to work with me on a remote deposit to secure the vehicle. I was ready to drive up for two different days to purchase the vehicle but the dilemma was that there was a part still being replaced so did not want to make multiple trips up. He lied about the hold and who knows what else. Not sure if he was out of touch with reality, trying to string me along, or running a parallel path and there was bad communication with some other sales manager but the vehicle was sold out from under me after two and a half days of discussion with Allend and his finance person Samantha. This was after leading me to believe that I essentially had the vehicle and was waiting on a deposit process with finance. Frustrating trust (to an extent) a human/process and expect an honest dealing and get lied to after skipping various scheduled activities to try to make this purchase. I don't get upset often but this was absolutely unacceptable and scummy. Probably best I didn't end up following through with their business if that's how they do it. More

This dealership didn’t know what it means customer service at all I went to them to check my car and they told me we are busy Please book an appointment and after I rescheduledand reschedule my appoin service at all I went to them to check my car and they told me we are busy Please book an appointment and after I rescheduledand reschedule my appointment they keep the car for 4 days without even look or check what’s wrong with my car when I called them every day to check what’s the issue with my car they keep me on hold for 40 minutes knowing that the lady who answered my went to check and coming back to me so after 40 minutes she forgot about me and told me how can I help you and she started over again after 40 minutes waiting and one important thing I noticed that every time I went to make any maintenance or changing any part they put not original parts they used very cheap quality stuff and they are overpriced, when I asked to meet the supervisor for complain they refused to make me meet him and refused to give me the corporate office number they said go find in on the Internet so don’t go to this dealership for buying or service that’s my advice. More

My car was towed to this dealer 9 days ago for repairs on work previously done. No one will call me. I've called and texted 20+ times. This senior give Zero for no service. No way to treat prior custome work previously done. No one will call me. I've called and texted 20+ times. This senior give Zero for no service. No way to treat prior customers. More

Great place. Excellent Service and Employees. Woul highly recommend getting Service or oil changes done here. Excellent Service and Employees. Woul highly recommend getting Service or oil changes done here. More

Very friendly highly recommended. The manager was great and a good person to talk to and do service for my vehicle. Thanks my man and I'll definitely b back. Everybody was very social The manager was great and a good person to talk to and do service for my vehicle. Thanks my man and I'll definitely b back. Everybody was very social and nice. More