Beaman Dodge Chrysler Jeep Ram

Very friendly highly recommended. The manager was great and a good person to talk to and do service for my vehicle. Thanks my man and I'll definitely b back. Everybody was very social The manager was great and a good person to talk to and do service for my vehicle. Thanks my man and I'll definitely b back. Everybody was very social and nice. More

The salesmen here lie to make sales! ! I went on a very slow day and I was looking for certain features for my next vehicle and the salesman told me this vehicle had it all. I later found ! I went on a very slow day and I was looking for certain features for my next vehicle and the salesman told me this vehicle had it all. I later found out that he had lied to me! The dealership will not do anything to to fix this now except apologize on the behalf of the salesman! Now I’m paying $3,000 extra dollars to have a unit installed into my car because they falsely advertised features that my vehicle did not come equipped with. BE AWARE OF THIS!!!! More

I am new to Tennessee & my Grand Jeep Cherokee had an recall. So, I call this dealership & made an appointment to get service. I was informed that they offer a service that'll take me to work & pick me u recall. So, I call this dealership & made an appointment to get service. I was informed that they offer a service that'll take me to work & pick me up as well. I took the service b/c I needed to get to work. So, I set up that service & appt. time. The day of service, I go in & there's no clear direction of where to go, so I ask the first desk I see on where to go to receive service. She had no idea & pointed me in a general direction on the other side of the room. So I go searching for help, the next desk I come to didn't know either so they pointed me to another area. This person had no idea, so they then got a mgr. involved. He started asking me who my rep was. I had no idea because I wasn't given that info. when I set up service. He does some research to find that it's Derrick, so he proceeds to check over everything. At this point about 15 minutes have gone by so I state that I need to get to work. I then had to explain about the service that was offered to get me to & from work. They confusingly look for a way to get me to work. Finally a Jeep pulls up & they tell me that that's my ride. He informs me that he doesn't know their plan for getting me from work b/c he will be off by the time I get off. So, I call over an hour before I get off just to see how I was getting back to my Jeep. They tell me that everything is set up, that it would be an shuttle to come and get me. So, as it's getting closer to me getting off, I realize that they gave me no details on how this would work. I call back, they tell me that it would be either Uber/Lyft that will be my transportation. So, at this point it's time for me to get off & I don't have any text or phone calls with an ETA or anything. I have never done Uber or lyft so I was clueless. I call back & they tell me that it should be on the way.10 minutes go by, so I call again. I explain that I am not familiar with the process & how would I know they were otw or when they arrived. So, I speak with a mgr. in service who tells me that he is going to figure this out even if he has to pick me up himself. So, Derick then calls me back and tells me that the car is otw & I will receive a text message. I wait 15 minutes & I hadn't received any msgs yet. So, I call back and was told that service was gone for the day. I am thinking, "Gone? Without making sure I have been taking care of"? So, I explain to her the situation and she says "let me holler back there to see if I can get someone". So, she then says the service mgr. said that he was on his way. A few minutes later, I get a text stating that my driver is otw. So, I call back to let the dealership know. The driver shows up almost 40 minutes after I got off work. Frustrated I explain to the driver what had happened, he explained to me how the service was booked after I got off of work & that's why it took so long. He showed me in his app and everything. I was so annoyed because all of this was suppose to be taken care of the day before, I even checked to confirm a couple of times before I even got off. So, I get in the dealership, there's no one to greet me. I am standing there for a little before someone finally asks "have you been helped"? I answer no, and explained that I needed my keys & wanted to speak with a mgr. He started looking for my keys & a mgr., he goes to the back. While waiting another guy, Timothy, comes up and asks "have you been helped"? I state yes but that the guy didn't know where my keys were. So, I tell him the make and model of my vehicle, he immediately finds them in a draw at a desk we were standing near. I then explained to him my horrible experience with getting picked up from work. He apologized, stated that no mgr. was available, took my info. & assured me that his Mgr. would be giving me a call & they would see if they could rectify the situation for the horrible service I received. I have yet to receive an email, phone call or even a text about what happened. I was so dissatisfied on the type of service I received & I will never go there again. More

Horrible Service Dept. The woman I dealt with just does not care. I asked to be called just so I know if I need to rent a car or not. She never called. Getting close to end The woman I dealt with just does not care. I asked to be called just so I know if I need to rent a car or not. She never called. Getting close to end of day, I called and she said she would go check and call me back. You guess it, she did not call back. Service dept has horrible customer service skills and they do not care. I cannot possibly recommend to anyone to go to this dealership. More

Very helpful environment, people were amazing and nice. would definitely recommend going here!! and price was not bad at all would definitely recommend going here!! and price was not bad at all More

Celia Dukeshier was amazing! She really helped me find the perfect car for me at a reasonable price. Everything was explained thoroughly, and the process was done as efficiently She really helped me find the perfect car for me at a reasonable price. Everything was explained thoroughly, and the process was done as efficiently as possible. Celia was so welcoming and kind to us, and she even stayed 2 hours after her shift ended just to help us close a deal! I am so happy with my purchase, and I am so lucky Celia was there to help us through everything. More

When they offer you over $1,000 in discounts, they know they've messed up... I brought my car in for 2 minor service repairs, they forgot to do one of them and broke another part while doing the first s they've messed up... I brought my car in for 2 minor service repairs, they forgot to do one of them and broke another part while doing the first service. Moreover, my car was sitting in their lot for 9 days after my appointment without it being looked at. On top of all of this, they never called to give updates! I 18 days later, over $1,000 in discounts, a free rental car (for the last 3 days after they broke a part), and a free service and they were simply awful. More

Celia Dukeshier Was the best salesman. She stayed after hours to show me a car. She followed up with me but was never pushy. She is very kind and caring and does everything she can to help She stayed after hours to show me a car. She followed up with me but was never pushy. She is very kind and caring and does everything she can to help make sure you’re getting the best deal. I was not very pleased with management. They replaced the windshield of the vehicle I was buying and said they would tint the new one since that was how the other one was. They did not follow through with it and would not talk to me about it. Finance rushes through the paperwork and adds extra fees without thoroughly explaining why. Honestly, if it wasn’t for Celia I would not have followed through with buying my car, no matter how much I loved it. I highly recommend dealing with her. More

Had my daughter's 2014 Chrysler towed to Beaman Chrysler because it would not go it over 23MPH and the check engine light was on. Matt called two days later and advised it needed a new transmission and sinc because it would not go it over 23MPH and the check engine light was on. Matt called two days later and advised it needed a new transmission and since they didn't repair, only replace, the cost was going to be $10,000.00. Asked Matt if it was possibly something else, since the car has less than 80,000 miles on it. He said he was positive it was indeed the trans. Decided to try a local transmission shop and have it rebuilt which was told would be half that cost. Went to pick the car up, paid a $230.00 diagnosis fee and believe it or not, the car was driving fine but the check engine light was still on. Transmissions are not something that work sometimes and not other times. Took it to a local transmission shop where they diagnosed it as a faulty speed sensor and said that too would trigger the same diagnosis code as a transmission but a good mechanic would attempt the lesser repair before advising to replace the entire transmission. The repair cost $280.00 and the car is operating perfectly. I have now been waiting 3 days for the Service Director, Tim to return my calls to let him know what happened. BUYER BEWARE who takes a vehicle to Beaman for service. More

The service department at this dealership is ridiculous they are terrible you can have a video of your car acting up but still nothings wrong with it in their eyes. In my 66 years of owning a vehicle this they are terrible you can have a video of your car acting up but still nothings wrong with it in their eyes. In my 66 years of owning a vehicle this is the worst service department I have ever dealt with. More