Beach Ford

I bought my 2011 Ford Flex from Beach Ford and its had a few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues with not the quality of work but how long it took for them to do the job. The first time I went there I was told that It would only take an hour and a half to fix the lock on my door. I ended up being there for more than three hours. Two hours after being there the team leader finally came up to me and told me that they did not realize they had to take apart my door to fix the lock. The second time I brought my car in was to have an oil change, to fix the rattling sound in the Roof lining and to have my rear seat latch fix. My appointment was for 9:40 in the morning. After going all day without hearing anything from the dealership I called them around 3 o'clock in the afternoon to ask for the status of my car only to find out they did not even touch my car. Not even a simple oil change. I was told that the things that need to be fixed on my car would need more than a day to do and that I would have to bring back my car and leave it with them for two days. When they finally fixed my car I went to pick it up my car. After inspecting my car I noticed that they got the roof lining completely dirty and I had to sit there and wait even longer for them to clean it. Because of their service department Beach Ford has definitely lost a customer and I will be looking for other dealerships to take my car to for future repairs and oil change. More

I went to several local dealerships in the area prior to checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is tremendously stressful but Olga Miller made the process go very smoothly. She identified just what I was looking for, showed me several options that met and exceeded my criteria and ultimately found me the perfect car. She was patient, friendly, knowledgeable and very helpful. I'm extremely happy with this purchase and highly recommend this dealership. More

I made a appointment at 3:00 for my car to get a state inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a simple process. More

Beach Ford gave me the best deal I could find and Michael Dudley was outstanding. He is a very fine gentleman and made my wife and I feel very much at ease. He went out of his way to make our purchase as eff Dudley was outstanding. He is a very fine gentleman and made my wife and I feel very much at ease. He went out of his way to make our purchase as effortlessly as possible. More

Whoever our salesman was the last time I went to Beach Ford I wanted to look at a new focus. When we arrived no one came to greet us and once we were finally helped he was very rude and just seemed to be Ford I wanted to look at a new focus. When we arrived no one came to greet us and once we were finally helped he was very rude and just seemed to be in a hurry to get rid of us. He was very rude and condescending, once he mentioned that you can use you i phone or whatever kind of smart phone to connect to the cars Bluetooth I replied that i didn't have a smart phone, he seemed shocked. Beach Ford refused to let me drive the car because I am under eighteen (although all other car dealerships I've been to had no problem with it) but offered to let my father drive the car and "inform" me what it was like. Overall Beach Ford was not kind to us and i would NOT recommend it to anyone. My recommendation is, buy German. More

You guys are the best! Tom and your service department are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, no gimmicks, no bait and switch, they sell at a great price but that is where the pride in Ford ownership begins. The folks at beach ford are great. More

We would like thank Matt Culberthson and Don "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could aff "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could afford. Their team worked extremely hard to meet our needs! This is the 3rd vehicle we have bought from Matt Culberthson and have received superb service! More

Overall it was a good buying experience. I was expecting a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. More

After finding a used 2010 Fusion on another dealer's lot that turned out to be a lemon I did not buy, I decided to see what the price of a new 2013 Fusion would be. Of course, I could not find the prici lot that turned out to be a lemon I did not buy, I decided to see what the price of a new 2013 Fusion would be. Of course, I could not find the pricing on the Beach Ford website, and filled out the contact info and request on line for them to send me the info of the new car in question. They responded in about 25 minutes with a phone call, which was awesome. I then declined to come in and look at the car as I was merely compareson shopping. I specifically asked the sales representative that called me "Do not call, do not contact, do not give anyone my name for any reason" as I am not that kind of shopper, prefering to initiate my own further contacts if I am still interested, and that I would be buying a used vehicle anyway. Beach Ford continued to call me, (with different people, 2 more times) continued to e-mail (3 more times) more information on other cars, and now, 2 months after the fact, I just got an e-mail from JD Power Associates asking me to take a 15 minute survey on my opinion of the 2013 Fusion that I supposedly looked at. Rather than waste my time doing that, I prefer to spend that 15 minutes letting the Virginia Beach community know that if they contact Beach Ford their name and contact info will be sold or given away, and they will have an unending process of declining to give information to people contacting you about something you are no longer interested in. Thanks Beach Ford, as I now know where NOT to shop in the future. More

Everything about my experience was rushed, except for the financing portion which seemed as fast as molasses. The biggest complaint I have is that it was a bait and switch. Roughly six photos were posted o financing portion which seemed as fast as molasses. The biggest complaint I have is that it was a bait and switch. Roughly six photos were posted online. The description/options list were generic and appeared copied from the manufacturer website. Among other differences, the website & window sticker listed the vehicle as a manual transmission, but it was automatic. FAIR WARNING to potential buyers, if looking for specific equipment that can't be seen by the eye, such as axle setups, pull the VIN and call an authorized dealership. They can lookup the build sheet while speaking with you. As for the good, all associates were friendly, vehicle was reasonably priced (even if it was grossly misrepresented by the dealership propaganda). Bottom line, do your homework and call a manufacturer authorized dealer if you have a doubt about equipment & options. Have the VIN ready and ask for the service department. More