Beach Ford

Horrible customer service The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has to do all the work. I will neveer use them again--I will be going to another dealership. More

Poor customer service/over priced labor I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replac I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replace a fuel pump on my 2001 Harley F-150. I had the vehicle towed to beach ford after I had talked to someone on the phone. When I got there , I talked to the yellow team service Rep. he took the info on my truck, and I left. After the 2nd day that no one called ,I decided to call and found out that nobody had looked at my truck, The Yellow Team Manager apologized ,and took $100.00 off. The price to install the fuel pump was $400.00 more than the quote I later got from another Ford Dealership. So much for being a loyal customer!!!!!!!!!!!! More

Always service our car here Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were supe Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were super friendly from the time I pulled up until the time I left. More

Great buying experience I love my 2012 Ford Fusion. My buying experience was enhanced by my salesman Renaun Davis who went above and beyond in ensuring my happiness. I plan t I love my 2012 Ford Fusion. My buying experience was enhanced by my salesman Renaun Davis who went above and beyond in ensuring my happiness. I plan to keep my Fusion for many years and plan on returning to Beach Ford in Suffolk, V.A. for servicing to help me acheive that goal. More

Special Thanks to Jennifer Turner I recently purchased a 2014 Ford Mustang from beach ford. Our sales person is no longer with Beach Ford so we were assigned to Brian Jones. We had bee I recently purchased a 2014 Ford Mustang from beach ford. Our sales person is no longer with Beach Ford so we were assigned to Brian Jones. We had been promised that a paint chip and the fuel door would be repaired. We finally were able to get the car over to the collision center to have them look at the issue. They set my wife up for an appointment for June 19th at 0900.My wife shows up at the dealership and Brian Jones is on vacation and nobody had any information from Brian that my mustang was going to be taken care of. I called the collision center and talked with Jennifer Turner which took immediate action and had my wife at her location with enterprise rental car shuttle picking her up. After my wife got to the rental car agency no one their had any information from Brian for my wife's rental car. We are now going on 11 o'clock. Once again I called Jennifer Turner and she had my wife taken care of and on her way in no time. I want to personally thank you for having great people like Jennifer Turner working with your dealership. Brian Jones You could learn a lot from this extraordinary woman. Thank you once again Jennifer my wife and I owe you for helping us out. Sincerely Chris and Tammy Meadows More

My last time at Beach Ford Brought my 2010 Fusion in for a state inspection and oil change. Everything went well, and about an hour later I was done, paid, and walking to my ca Brought my 2010 Fusion in for a state inspection and oil change. Everything went well, and about an hour later I was done, paid, and walking to my car. A service person asked me if I wanted him to test my battery for me. I was not aware that I had a battery problem, and nothing had been mentioned to me prior to paying my bill. Was told that the battery needed jumped to start, but it had started now and should be good to go. Not wanting to deal with this later on I waited there, and attempted to restart the car. Battery dead, no engine turnover. They jumped and charged it again, and the same result. Retested the battery and now it had very low cold cranking amps, ~200. The service guy took the car around back to test it and see what was going on. 30ish minutes later they came back and told my the battery was dead and it needed replaced, and they would install it with no labor charge for $120. This was the first time I had ever had a problem with my battery, so something seemed off to me. I asked to speak to the service manager, so he could explain how something like that can happen. About 20 minutes later he came down, told me that batteries are tricky, and was basically very dismissive towards me and didn't want to explain to me how it is possible for a battery to be fine one minute, and be completely dead the next. The service manager told me that that was all he could do and had to get going because he was very busy. I called a local auto chain and found a battery for cheaper than what Beach Ford was going to charge me. While I was waiting 20+ minutes to have my old battery put back in so I could leave, I witnessed the service manager sit in the lobby and talk to an older couple the entire time I was there. That feels to me that he just didn't care about my problem or experience in his service department. I have bought three cars form Beach Ford, and the sales staff is very good. The service department has continuously been sub par in my opinion and this is the last straw. I will no longer be purchasing my cars from Beach Ford. More

Beach Ford is the best! I just recently purchased a 2014 Ford Focus from Beach Ford and that is the second one I purchased from them. My first one was in 2002 and I had a gr I just recently purchased a 2014 Ford Focus from Beach Ford and that is the second one I purchased from them. My first one was in 2002 and I had a great sales experience both times and the 2002 Ford Focus was NEVER in the shop unless it was for an oil change or regular maintenance. I seem to remember that I took it in for a regular oil change and mentioned I had scratched my door with my key, a week later I got a little paint repair kit at no charge sent to me by Ford and it worked perfect! I did not even ask them to do that. That car was paid off and a year after it was paid off I had an accident on the ice and totalled it. I went to another dealership (not Ford) and bought a car in a hurry, not thinking, I had multiple problems and I had the feeling that the dealership there (not Ford) was a little shady, there were many problems with the car that I found out later. This was the car I traded in and I cannot believe the price they gave me for it. I am extremely happy with my new car and would like to mention NEIL WILLIAMS as the sales associate that sold me the car. He is VERY professional and worked with me a lot, spent a lot of time with me deciding what car to buy and also I needed to keep my payment reasonable since I am in school and paying tuition again. I needed a reliable car because of work and school so he took a lot of time to work this out for me. He never wanted to sell me a car over my budget or push me into anything I did not feel comfortable with. It was late and raining the night I purchased the car and he was practically the last one there and both of us were exhausted but he still took the time to explain some last minute details about the car before I drove off. All the staff at Beach Ford were very friendly as they were in 2002 so it just goes to show that they are dependable and I will be buying my cars there forever. I appreciate a place I can trust. My co-worker is also a fan of Beach Ford and purchase her son's car there. More

I bought my 2011 Ford Flex from Beach Ford and its had a few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues with not the quality of work but how long it took for them to do the job. The first time I went there I was told that It would only take an hour and a half to fix the lock on my door. I ended up being there for more than three hours. Two hours after being there the team leader finally came up to me and told me that they did not realize they had to take apart my door to fix the lock. The second time I brought my car in was to have an oil change, to fix the rattling sound in the Roof lining and to have my rear seat latch fix. My appointment was for 9:40 in the morning. After going all day without hearing anything from the dealership I called them around 3 o'clock in the afternoon to ask for the status of my car only to find out they did not even touch my car. Not even a simple oil change. I was told that the things that need to be fixed on my car would need more than a day to do and that I would have to bring back my car and leave it with them for two days. When they finally fixed my car I went to pick it up my car. After inspecting my car I noticed that they got the roof lining completely dirty and I had to sit there and wait even longer for them to clean it. Because of their service department Beach Ford has definitely lost a customer and I will be looking for other dealerships to take my car to for future repairs and oil change. More

I went to several local dealerships in the area prior to checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is tremendously stressful but Olga Miller made the process go very smoothly. She identified just what I was looking for, showed me several options that met and exceeded my criteria and ultimately found me the perfect car. She was patient, friendly, knowledgeable and very helpful. I'm extremely happy with this purchase and highly recommend this dealership. More