
Beach Ford
Virginia Beach, VA
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Beach Ford is the best! I just recently purchased a 2014 Ford Focus from Beach Ford and that is the second one I purchased from them. My first one was in 2002 and I had a gr I just recently purchased a 2014 Ford Focus from Beach Ford and that is the second one I purchased from them. My first one was in 2002 and I had a great sales experience both times and the 2002 Ford Focus was NEVER in the shop unless it was for an oil change or regular maintenance. I seem to remember that I took it in for a regular oil change and mentioned I had scratched my door with my key, a week later I got a little paint repair kit at no charge sent to me by Ford and it worked perfect! I did not even ask them to do that. That car was paid off and a year after it was paid off I had an accident on the ice and totalled it. I went to another dealership (not Ford) and bought a car in a hurry, not thinking, I had multiple problems and I had the feeling that the dealership there (not Ford) was a little shady, there were many problems with the car that I found out later. This was the car I traded in and I cannot believe the price they gave me for it. I am extremely happy with my new car and would like to mention NEIL WILLIAMS as the sales associate that sold me the car. He is VERY professional and worked with me a lot, spent a lot of time with me deciding what car to buy and also I needed to keep my payment reasonable since I am in school and paying tuition again. I needed a reliable car because of work and school so he took a lot of time to work this out for me. He never wanted to sell me a car over my budget or push me into anything I did not feel comfortable with. It was late and raining the night I purchased the car and he was practically the last one there and both of us were exhausted but he still took the time to explain some last minute details about the car before I drove off. All the staff at Beach Ford were very friendly as they were in 2002 so it just goes to show that they are dependable and I will be buying my cars there forever. I appreciate a place I can trust. My co-worker is also a fan of Beach Ford and purchase her son's car there. More
Worst experience with any car dealership in forty years. Brought my 2006 van in for rough idle, mis-firing. Beach Ford found over $3,000.00 in urgent "repairs" that were needed. When questioned they explain Brought my 2006 van in for rough idle, mis-firing. Beach Ford found over $3,000.00 in urgent "repairs" that were needed. When questioned they explained that they had no record of the vehicle in their system so they assumed these things needed to be done due to the high mileage. One was a bad tie rod, had them fix it. Only two had any possibility of causing the misfiring. I chose another facility to do the repairs related to misfiring (complete tune up and intake manifold gaskets) because I felt as if they were intimidating me. With each repair the issue seemed resolved...temporarily. Ultimately I took it back to Beach Ford after reading Dealer Rater. They said it was a fuel injector problem. $122.00 for the part, $444.00 labor, and "it needs another tune up" ($267.88) because ”the bad injector had fouled the plugs". Fine. I trusted them, had them do it all. 100 days later, the problem repeated. Another bad injector, another $444.00 labor. Not being experienced at auto repair I was unaware there are six injectors, and they didn't mention there was more than one. I'm not an auto mechanic, but common sense dictates that if a vehicle has 158,000 miles on it and one injector goes bad, it would be logical to replace them all while the manifold is off. No they said, they "never recommend replacing them all". Great for them, generates lots of profits. They refused to fix it at a reasonable price, no discount, and charged me another $80 to read the CEL codes that Auto Zone had just read for free. I gave them the same codes, but they insisted on reading them again. They told me they were waving the mechanics fee, but he didn't do anything except check codes. The service rep wrote fraudulent paperwork stating that she recommended replacing all the injectors after telling me three times that she never has recommended this to anyone. She also said I declined other work we never discussed. She lied about their warranty "90 days", the supervisor said it is twelve months., then she made excuses for lying. BOTTOM LINE: I believe Beach Ford coaches service teams to drive up the repair bills. They will tell you anything that generates profits. They repeatedly lied to me and then purposefully falsified paperwork. I am a die hard Detroiter and a Ford Lover. I've been driving Fords for as long as I can remember. Have never had such a bad service experience. At this time my advice is to avoid Beach Ford. NOTE: I did have the repairs done elsewhere. An understanding mechanic charged $150.00 labor plus the parts (OEM) at $43.00 not $122.00 each. Beach Ford called me tonight, promised to follow up again. If they admit they were wrong and refund a reasonable amount I'll write an update to let the public know about it. Until then, I stand by my words and the courts decision. More
I bought my 2011 Ford Flex from Beach Ford and its had a few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues few minor problems. My experience with the service department is very bad. I took my car there on two separate occasions and both times I had issues with not the quality of work but how long it took for them to do the job. The first time I went there I was told that It would only take an hour and a half to fix the lock on my door. I ended up being there for more than three hours. Two hours after being there the team leader finally came up to me and told me that they did not realize they had to take apart my door to fix the lock. The second time I brought my car in was to have an oil change, to fix the rattling sound in the Roof lining and to have my rear seat latch fix. My appointment was for 9:40 in the morning. After going all day without hearing anything from the dealership I called them around 3 o'clock in the afternoon to ask for the status of my car only to find out they did not even touch my car. Not even a simple oil change. I was told that the things that need to be fixed on my car would need more than a day to do and that I would have to bring back my car and leave it with them for two days. When they finally fixed my car I went to pick it up my car. After inspecting my car I noticed that they got the roof lining completely dirty and I had to sit there and wait even longer for them to clean it. Because of their service department Beach Ford has definitely lost a customer and I will be looking for other dealerships to take my car to for future repairs and oil change. More
I went to several local dealerships in the area prior to checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is checking out Beach Ford but I realized the moment I walked onto the lot that this was where I would be purchasing my new vehicle from. Car buying is tremendously stressful but Olga Miller made the process go very smoothly. She identified just what I was looking for, showed me several options that met and exceeded my criteria and ultimately found me the perfect car. She was patient, friendly, knowledgeable and very helpful. I'm extremely happy with this purchase and highly recommend this dealership. More
I made a appointment at 3:00 for my car to get a state inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a inspection sticker which is a 20 minute process and it took 2 hours!!! what is the point of a appointment if we're going to be waiting 2 hours for a simple process. More
Beach Ford gave me the best deal I could find and Michael Dudley was outstanding. He is a very fine gentleman and made my wife and I feel very much at ease. He went out of his way to make our purchase as eff Dudley was outstanding. He is a very fine gentleman and made my wife and I feel very much at ease. He went out of his way to make our purchase as effortlessly as possible. More
Whoever our salesman was the last time I went to Beach Ford I wanted to look at a new focus. When we arrived no one came to greet us and once we were finally helped he was very rude and just seemed to be Ford I wanted to look at a new focus. When we arrived no one came to greet us and once we were finally helped he was very rude and just seemed to be in a hurry to get rid of us. He was very rude and condescending, once he mentioned that you can use you i phone or whatever kind of smart phone to connect to the cars Bluetooth I replied that i didn't have a smart phone, he seemed shocked. Beach Ford refused to let me drive the car because I am under eighteen (although all other car dealerships I've been to had no problem with it) but offered to let my father drive the car and "inform" me what it was like. Overall Beach Ford was not kind to us and i would NOT recommend it to anyone. My recommendation is, buy German. More
You guys are the best! Tom and your service department are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, are wonderful. I will continue to buy at Beach Ford because of all the great people there. They are truly part of my extended family now, no hassle, no gimmicks, no bait and switch, they sell at a great price but that is where the pride in Ford ownership begins. The folks at beach ford are great. More
We would like thank Matt Culberthson and Don "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could aff "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could afford. Their team worked extremely hard to meet our needs! This is the 3rd vehicle we have bought from Matt Culberthson and have received superb service! More
Overall it was a good buying experience. I was expecting a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. More