Beach Ford

We would like thank Matt Culberthson and Don "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could aff "Doc" Childress for their superb diligence in working to provide us the vehicle we wanted at the price required for the monthly payments we could afford. Their team worked extremely hard to meet our needs! This is the 3rd vehicle we have bought from Matt Culberthson and have received superb service! More

Overall it was a good buying experience. I was expecting a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. a torturous experience, but the team at Beach Ford made it as stress-free as possible. Simple, fair, and fun and I got a great deal out of it. More

After finding a used 2010 Fusion on another dealer's lot that turned out to be a lemon I did not buy, I decided to see what the price of a new 2013 Fusion would be. Of course, I could not find the prici lot that turned out to be a lemon I did not buy, I decided to see what the price of a new 2013 Fusion would be. Of course, I could not find the pricing on the Beach Ford website, and filled out the contact info and request on line for them to send me the info of the new car in question. They responded in about 25 minutes with a phone call, which was awesome. I then declined to come in and look at the car as I was merely compareson shopping. I specifically asked the sales representative that called me "Do not call, do not contact, do not give anyone my name for any reason" as I am not that kind of shopper, prefering to initiate my own further contacts if I am still interested, and that I would be buying a used vehicle anyway. Beach Ford continued to call me, (with different people, 2 more times) continued to e-mail (3 more times) more information on other cars, and now, 2 months after the fact, I just got an e-mail from JD Power Associates asking me to take a 15 minute survey on my opinion of the 2013 Fusion that I supposedly looked at. Rather than waste my time doing that, I prefer to spend that 15 minutes letting the Virginia Beach community know that if they contact Beach Ford their name and contact info will be sold or given away, and they will have an unending process of declining to give information to people contacting you about something you are no longer interested in. Thanks Beach Ford, as I now know where NOT to shop in the future. More

Everything about my experience was rushed, except for the financing portion which seemed as fast as molasses. The biggest complaint I have is that it was a bait and switch. Roughly six photos were posted o financing portion which seemed as fast as molasses. The biggest complaint I have is that it was a bait and switch. Roughly six photos were posted online. The description/options list were generic and appeared copied from the manufacturer website. Among other differences, the website & window sticker listed the vehicle as a manual transmission, but it was automatic. FAIR WARNING to potential buyers, if looking for specific equipment that can't be seen by the eye, such as axle setups, pull the VIN and call an authorized dealership. They can lookup the build sheet while speaking with you. As for the good, all associates were friendly, vehicle was reasonably priced (even if it was grossly misrepresented by the dealership propaganda). Bottom line, do your homework and call a manufacturer authorized dealer if you have a doubt about equipment & options. Have the VIN ready and ask for the service department. More

I had the pleasure of working with Chris Saltzman at Beach Ford in Va. Beach Va. He really went out of his way to make sure that we got the vehicle we wanted and got us a great price on our trade. He Beach Ford in Va. Beach Va. He really went out of his way to make sure that we got the vehicle we wanted and got us a great price on our trade. He was awesome!! I highly recommend doing business with Beach Ford. Ask for Chris Saltzman when looking for a new or used vehicle!! I know that we will take all of out business to them from now on because of him and the quality of their vehicles! More

Brought car in for 120,000 mile service. Picked up car after service and noticed technician had forgotten to change pcv valve. Brought vehicle back and this was replaced. Next morning noticed oil drippi after service and noticed technician had forgotten to change pcv valve. Brought vehicle back and this was replaced. Next morning noticed oil dripping in driveway. Vehicle has never to this point leaked a single drop. Looked underneath and found oil everywhere under engine from left to right. Immediately brought the vehicle back to Beach Ford. Technician admitted to spilling oil and forgetting to clean up after his oil change. Said he then cleaned it up, drove it around and found no leak. After all this, I decided to double check every item on the list of services and found that technician forgot to rotate the tires. This was evident as I had wanted the rear tires moved up front because they had better tread. I also had one leaky tire which was in exactly the same spot as when I brought it in. Upon further examination, the timing belt cover was left on very loose (just barely hand tightened). I had asked them to take a look at the belt and let me know if it needed to be replaced. Technician said it looked original. Report said "some wear". When I brought it to an independent mechanic and paid him to take the entire cover all the way off (which takes a little more time on an escort) we noticed the belt was actually in great shape and not original at all. Probably had been replaced when I bought the vehicle about 15,000 miles ago. PLEASE BEWARE OF THIS SERVICE CENTER, THEY WILL TAKE YOUR MONEY, FORGET TO DO REPAIRS AND LIE TO YOUR FACE. THEY ARE NOT HONEST OR TRUSTWORTHY. THE BEACH FORD SERVICE REP EVEN TOLD ME THAT FOR FUTURE REPAIRS THEY COULDN'T GUARANTEE THAT THE SAME TECHNICIAN WOULD NOT WORK ON MY CAR! SO MUCH FOR CUSTOMER SERVICE AND EFFORT. AT THE VERY LEAST SCORE YOUR PARTS AND ASK FOR THEM BACK TO ENSURE THEY ARE ACTUALLY DOING THEIR JOB. More

Phenomenal experience - consistently. Becky Slater is the ultimate professional with an unparalleled customer focus. Becky fit both cars in for early morning service with staggered appointments. She tracked ultimate professional with an unparalleled customer focus. Becky fit both cars in for early morning service with staggered appointments. She tracked service on the first car to ensure adequate turnaround time to make a round trip home to drop off the first and pick up the second for service. During the repair process, Becky sought me out with regular updates on progress. We have two Beach Ford purchases and are certain to return. Above the unparalleled service, the facility is well planned for customer comfort and ease. My youngest son looks forward to service visits for the opportunity to eat at the snack bar. The staff is friendly, accomodating and, mighty fine masters of the culinary arts. Well done, Beach Ford! More

The staff and sales personnel were nothing less than excellent during my entire purchase process. They were very knowledgable in the vehicle I purchased and made sure I had all my questions answered. T excellent during my entire purchase process. They were very knowledgable in the vehicle I purchased and made sure I had all my questions answered. Thank you very much. I am extremely satisfied. More

I obtained three other estimates which ranged from $880 to $1100. BEACH FORD was the final place I drove my truck to for an estimate. My wife and some of my friends said to not even bother, but I f to $1100. BEACH FORD was the final place I drove my truck to for an estimate. My wife and some of my friends said to not even bother, but I figured with my previous experiences at BEACH FORD, I should be close to lower end of the repair estimates. It blew my mind that a dealership's repair center would be not only competitive, but a better deal for the repairs needed on my truck! More

My wife and I were shopping for a new car when we stopped at Beach Ford. Everyone at the dealership was very helpful and friendly. Our salesperson,Alana Bigg showed us all of the different models we were sea at Beach Ford. Everyone at the dealership was very helpful and friendly. Our salesperson,Alana Bigg showed us all of the different models we were searching for in our price range. She explained the features included on each model. She searched the inventory and found exactly what we wanted. We bought a 2013 Mustang. We both agree that this is the best car buying experience we have ever had. More