Beach Ford

Never had a good experience Today just reminded me why I stopped going there in the first place. Made an appointment for 9:30 am, only to find out that was just for a check in t Today just reminded me why I stopped going there in the first place. Made an appointment for 9:30 am, only to find out that was just for a check in time after I got there, then tells me it will be 45 min to an hour before it will go in shop for diagnostic, what my time isn't valuable, I work third shift, that's why I made an appointment. Took my vehicle and left..... On other occasions, took in for roof leak while still under warranty, was told I had left sun roof open that I never use, ( roof still leaks ) ive later discovered its the roof rack rail which still leaks time to time. Took into Beach Ford on three separate occasions for at the time what I thought was a transmission problem, the first time was told it had a miss and spark plugs had to be replaced $$$, the next time they reprogramed the transmission $$$$, Still no Joy, Did not go back, took to Kramer tire, found out I bad hub bearings, Diagnostic free (no charge) That's when I started going to Southern Auto Mercury, Lincoln service, which now is a GMC dealer, bummer!!!!!! confirmed and they did the work, for years never had a problem with these people or service, they were right the first time and at a lower price than beach ford. And an appointment was an appointment, not just a time to show up!!!!!!!!!!!! my rating is on my combined experiences since Jan. 2009 More

Worst Service Center in existence They will charge you overpriced diagnostic fees. Their labor rates are horrible and if you actually let them fix your car it won't be right. Stay away They will charge you overpriced diagnostic fees. Their labor rates are horrible and if you actually let them fix your car it won't be right. Stay away unless you want to be ripped off. More

Service rip off Beach ford estimated cost to repair the AC blowing air from defogger at $1231. Holland road auto repair shop fix it for $130 which was a loose vacuum Beach ford estimated cost to repair the AC blowing air from defogger at $1231. Holland road auto repair shop fix it for $130 which was a loose vacuum hose. More

No Loyalty My wife and I purchased my car in 2012. It is a 2013 Ford Focus Titanium. My wife has purchased over 7 new cars from this dealership. From the firs My wife and I purchased my car in 2012. It is a 2013 Ford Focus Titanium. My wife has purchased over 7 new cars from this dealership. From the first day I got this car I had issues with the transmission. It rattled a lot. Dropped it off several times. The last time I dropped it off right before the warranty was up, one person told me there was an issue, the other denied it. We couldn't even get a solid answer. We honestly couldn't even get respect and customer service from them. So we just gave up. We knew we were going to trade this car in sometime anyways. We even called the salesman, David Swoop, who has sold all of my wife's cars to her and he didn't help. A few weeks ago, my transmission stopped working. Called, set-up an appointment. I had a diagnostic test done from another place and they gave me all the codes to which it needed to be fixed. I printed this out and actually gave it to the dealership. I told the dealership that I needed to my transmission to be reprogrammed and there is probably a recall on a part. They offered me $118 to do another diagnostic test. I said I don't need one. They said they were going to fix my transmission. They re-programmed the transmission. Didn't look into anything else. I picked up my car and the next week the transmission completely stops working. Call back. They want to charge me for a tow truck. I said no. I wasn't going to because they should of fixed it the first time. They tow my vehicle. Run a diagnostic test. Find out that my transmission was under warranty and it needed fixed (imagine that). They fix it. Charge me for the diagnostic test because they said they did it because my check engine light was on and had nothing to do with the transmission. But I only took it in for the transmission. Then they try to sell me to get a part fixed that also tripped the diagnostic test for $280 with the part when it only cost me $69 for the part and 15 minutes to do later. So after two diagnostic tests I paid for, 4 hours of time off I used, two days of getting rides two and from the dealership, they fixed the problem they should have in the first place and tried to overcharge me for work. If my vehicle wasn't under warranty, I would of never went back to the service department. I will probably never purchase a car again from Beach Ford. After the service I have received I don't think they care about customers. They care about costs and profits. More

Rip off When I purchased my New Escape in 2011, I was promised $10.00 oil changes and free state inspections on all vehicles that I owned. I also have a 2008 When I purchased my New Escape in 2011, I was promised $10.00 oil changes and free state inspections on all vehicles that I owned. I also have a 2008 Escape. A great selling point. I live in Willoughby in Norfolk and thought the drive would be worth it. A few months after purchase, they changed their policy and would this offer was for my new vehicle only. End of July 25th, 2015 I called for appointment for state inspection and was told they could not get to it until August 4th. I called back on Wednesday and they gave me a appointment for Friday 7/31. I had a 9: am appointment and after a 2 hour wait they advised me that my visitor's side mirror was loose and need to be replaced for $480.00 plus. I told them to reject. I took vehicle home and within 10 minutes took off panel and tightened 2 cap screws and called them backed and said I would be in 1st thing Monday for re inspection. They advised it would have to be 8/6. I went in anyway and vented and could not get an explaination why they couldn't have done what I did to fix it. I would have payed $30 or 40.00 labor or whatever. They did not offer to fix, just to replace. Mirror or glass was not broken, just loose. I just traded in for a 2016 Fusion with another dealership. Beach Ford has lost my business. More

Extrememly poor customer service and very rude service staff Scheduled a "wait" oil appt and was told I would have to wait up to three hours. I rescheduled for the following day. Showed up for this appt and the Scheduled a "wait" oil appt and was told I would have to wait up to three hours. I rescheduled for the following day. Showed up for this appt and they didn't even give me an estimated time that it would be done. I asked for basic things a dealer would/should have (key to remove spare tire) and was told I had to find mine? After I asked again, the customer service rep said "she'd look". I asked to speak to the manager due to the poor service and attitude. I was told there were two people in front of me waiting to see the manager. I witnessed another customer waiting to speak with the manager being told very rudely that she would have to wait for an unknown amount of time. The customer service rep spoke very loudly, was very rude, and immediately walked off after saying the aforementioned to the customer. The only reason I return to the dealership is because of factory warranty. I would NOT recommend this dealership for service to anyone. More

Horrible customer service The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has The service department stinks started on June 13th to try to get a part and I still do not have it noone calls when the parts are in the customer has to do all the work. I will neveer use them again--I will be going to another dealership. More

Poor customer service/over priced labor I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replac I have been a loyal customer .I have had 4 ford vehicles serviced the past 12 years ,and have spent thousands of dollars . My last visit was to replace a fuel pump on my 2001 Harley F-150. I had the vehicle towed to beach ford after I had talked to someone on the phone. When I got there , I talked to the yellow team service Rep. he took the info on my truck, and I left. After the 2nd day that no one called ,I decided to call and found out that nobody had looked at my truck, The Yellow Team Manager apologized ,and took $100.00 off. The price to install the fuel pump was $400.00 more than the quote I later got from another Ford Dealership. So much for being a loyal customer!!!!!!!!!!!! More

Always service our car here Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were supe Ford has quite a few recalls right now so the service department is extra busy but they got done with our car as quickly as they could. They were super friendly from the time I pulled up until the time I left. More

Great buying experience I love my 2012 Ford Fusion. My buying experience was enhanced by my salesman Renaun Davis who went above and beyond in ensuring my happiness. I plan t I love my 2012 Ford Fusion. My buying experience was enhanced by my salesman Renaun Davis who went above and beyond in ensuring my happiness. I plan to keep my Fusion for many years and plan on returning to Beach Ford in Suffolk, V.A. for servicing to help me acheive that goal. More