Beach Ford

Had to make a second trip for service I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, c I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, clearly stating what was needed. I arrived only to find that they needed to order the part. Apparently, no one looks at upcoming service appointments to see if the necessary parts need to be ordered. Once the part arrived, it was installed quickly and properly. More

Worst Car Buying Experience Ever. Go somewhere else! Our family bought a certified pre-owned 2016 Ford Expedition this past December. The vehicle had a clean CarFax report, with no accidents. This was t Our family bought a certified pre-owned 2016 Ford Expedition this past December. The vehicle had a clean CarFax report, with no accidents. This was the worst car buying experience we have ever had. The salesman and I agreed on a sale price over the phone. I put a deposit down via credit card over the phone, and agreed to drive 5 hours with my wife to purchase the vehicle the following week. Once there, the car buying experience took over 8 hours. The salesman had no idea what he was doing. At 8:30pm, we finally went into the finance manager's office for settlement only to have the dealership try to raise the price by an additional $4,000 on the car. The finance manager had turned off the cameras in the office, "for the protection of my personal information". Once I realized that happened, I became irate and walked out. The dealership then decided that they'd honor the price originally negotiated on the phone with the salesman. By this time, my wife and I could not make the 5-hour drive home and had to stop at our own expense to stay the night and continue the drive home the next morning. Just 5 miles from the dealership I noticed a slight "wind noise" from the driver's side door. I immediately phoned the dealership back, notifying them of the noise. The dealership said I could take the car to a local Ford dealership for service to repair the noise. Upon initial inspection, the Lincoln dealership I had taken it to replaced the rubber stripping around the door as an attempt to fix the problem. The noise was not fixed, and they recommended I take the car to the Ford dealership in the next town over to try and repair it there. Afterwards, I learned the sales manager phoned the Lincoln dealership and tried to not pay for the service at the Lincoln dealership because "they hadn't done the right job." After taking the vehicle to the Ford dealership, the service manager and general manager of the dealership noticed that the paint was not the factory paint around the doors, and they noticed the doors of the vehicle had been removed at one point. They both determined that the vehicle had been in a major accident, re-painted, re-finished, had the doors replaced – all while not being reported on the CarFax report. This information was not on the CarFax. While I knew that not all accidents might show up on a CarFax report, I did not know that Ford could, or would, give the status of a certified pre-owned Ford vehicle to a vehicle that had been in an accident. After asking the General Manager at Beach Ford about this, he said that his service department had “no idea about this vehicle being in an accident,” and stated that if this vehicle was in a major accident, they certainly would know and not give it the status of being a certified pre-owned vehicle. Yet, after three minutes of inspection by the dealership near my residence, they were able to discover this fact with certainty. The local Ford dealership near my residence spent over two weeks trying to repair the vehicle, but determined that the frame of the vehicle had been bent and the noise could not be fixed. I then got an e-mail from Beach Ford saying they spoke to the local dealership I had the vehicle serviced at, and, after speaking to them, “I believe that all adjustments that can be made have been made. At this point we consider this issue to be resolved.” So, now I have a vehicle that has over one-month of service records showing on the CarFax (because I did the right thing) stating there is a noise, which in-turn hurts the vehicle’s re-sale value and trade-in value. And, in the end, the wind noise is still there. All I got in return was headaches, and time spent away from my work and my family dealing with the issue. This is the type of service you can expect from Beach Ford. Incompetence, lying, manipulation, time-wasting…you name it. The dealership is an absolute disgrace to Ford Motor Company, and I wouldn’t trust one person you speak with there at any level. My recommendation would be to never do business here of any kind. More

Good Experience with Purchase Kevin was a great sales rep. He wasn't pushy or rude like sales reps I encountered at other dealerships. The purchasing process was easy and painless Kevin was a great sales rep. He wasn't pushy or rude like sales reps I encountered at other dealerships. The purchasing process was easy and painless. I feel like I got a great price on my certified preowned vehicle. More

Company recall I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I n I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I needed an oil change and tires rotated to please do so while they had the car. He called me the next day and told me my car was ready. I have never any thing but good work done there and I always ask for Tom as he will tell me exactly what will be done. As long as I have this car which was bought there I will take it back there for any service. More

Targeting women for upsales My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, i My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, informed her that she needed front brakes and new rotors to pass inspection. She called me and I told her to refuse. The truck has 42K miles and has had no symptoms of bad rotors or brakes (no pulling to the side, shuddering or squeaking. They told her there was 2 mm of brake left. I took the vehicle to Merchants for an inspection and after they were done I asked them about the condition of the brakes and rotors. He said they were almost brand new, 11mm on front and 12mm on rear, and rotors were in excellent shape. Ford wanted $800 to replace rotors and brakes that did not need replacing, and thought that a stupid and helpless woman would be an easy target. They have lost all credibility with their recommendations when we take the truck in for scheduled maintenance and I would recommend to others to be wary. More

In and out, on time, and quick. Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat th Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat that. More

poor service On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I brought it in. I received a call from Angela at 1611 to advise me that the tech was still looking at my vehicle and had not diagnosed it yet. I arrived around 1700 and was advised that the tech was still looking and that they should have an answer first thing in the morning. I asked if I could retrieve something from my vehicle and she said yes and started looking for the key. I advised that I did not need a key. When I walked to the back I found my vehicle parked on the side. I walked back to the service advisors area and inquired about the repair being covered by my extended warranty and left the information so they could be contacted. On 01/31/18 at 0930 Angela called to advise that the tech was still diagnosing my vehicle and inquired if I was adding fluid or had added fluid, which I advised no to both. Later that day at 1530 to say that the tech had discovered there was no fluid and that he discovered a leak coming from a part that was on back order(T-Connector). She stated that the part should be in by 02/14/18. I received a few calls from Angela updating me on the part. on 02/22/18 around 1126 Angela called to say that the part was in and I could pick up my vehicle around 5. I arrived to pick up my vehicle to discover that the work was not covered under the extended warranty, that it cost me $575.70, $351 for labor, $88.05 for a part that I found out today was changed because that is what y'all do when you change the hose that was leaking, not to mention that I waited 23 days without my vehicle for a part that I didn't need, 65.68 for one radiator hose, and $30.17 for a gallon of anti-freeze. I speak with the rep from my extended warranty plan to find out why my claim was denied and was told that hoses are not covered under my warranty and they where told that if was a hose leak. With all that I trying to come up with a reasonable explanation as to why my vehicle had to be driven 26 miles, the invoice had 67,030 miles going in and 67,031 coming out but the odometer had 67,056 when I got in it. Needless to say that I'm not very happy with this service appointment and feel I really got taken advantage of. If you want to talk I'm open to that but I will be forwarding this email as far up Ford Motor Company as I can get it to go. More

Specialists? Only at taking forever I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and sai I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and said I need a new AC compressor.... I returned a month later for the same thing this time they kept my car for 10 days and when I got it back, I was told my AC is completely rebuilt and fixed and when I got my car the rear AC did not work.... They then kept my car for 3 more days and returned it saying I need to pay another $500.... I have already spent more than $2,000 to have my AC completely rebuilt.... That was the summer of 2017 and my AC still doesn't work in February of 2018.... It was very expensive and not very professional... They felt entitled as a dealership to do and charge what they felt they wanted to.... It was outrageously expensive unprofessional service and the job still didn't get done...I do not recommend More

Happy Customer I purchased a vehicle today from Beach Ford and the entire process was quick and painless. My sales associate, Anthony Crichton, was awesome and he I purchased a vehicle today from Beach Ford and the entire process was quick and painless. My sales associate, Anthony Crichton, was awesome and he will now be "my guy". Also, the sales manager, Chris Bryan, was extremely helpful and a large part of the reason I will be using Beach Ford again. Thanks again, Lisa. More

Attentive Great customer service and personable staff.My sales person was very responsive to my requests and thoughts. I was pleased that the dealership took th Great customer service and personable staff.My sales person was very responsive to my requests and thoughts. I was pleased that the dealership took the time to contact me the next day to ensure that I was happy with my vehicle. More