Beach Ford

Purchase went very smoothly. I have previously purchased a vehicle from Beach Ford. Both purchases went without any surprises. I would recommend this dealership to any buyer tha I have previously purchased a vehicle from Beach Ford. Both purchases went without any surprises. I would recommend this dealership to any buyer that had plans to purchase a Ford. More

Great customer service! Great customer service. I explained what kind of vehicle I was looking for to Tony Perez, the salesman. He told me that Beach Ford had a the vehicle I Great customer service. I explained what kind of vehicle I was looking for to Tony Perez, the salesman. He told me that Beach Ford had a the vehicle I wanted, a 2018 Toyota 4runner TRD pro. Tony was great! Made me feel at home and comfortable. I am recommending all my friends do go see him because of the great deal he got for me. More

Chris Justin Chris was awesome. He went that extra mile to get us every deal possible. I will definitely be back in a year to get my daughter’s car, and I would on Chris was awesome. He went that extra mile to get us every deal possible. I will definitely be back in a year to get my daughter’s car, and I would only want Chris to help me. More

Superb service Jane White is a great sales associate. She quickly zeroed in on what we wanted and what we needed as far as budget concerns. Sandra Hennet in the fin Jane White is a great sales associate. She quickly zeroed in on what we wanted and what we needed as far as budget concerns. Sandra Hennet in the financial section also worked very hard to see that we got the Ford we wanted. Superb service! More

Quick, Reliable, Courteous Service--Always!! I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I usually wait at the dealership for routine service to be performed and it is always professional and typically prompt. All sales and service staff are extremely courteous!! My new service writer, Chris Langdon, listened to and communicated my concerns to service technicians during a recent regular service interval drop-off. A recurring intermittent A/C operation problem was properly diagnosed and corrected at no cost since I had opted for the 10 year/100,000 extended service plan at time of vehicle purchase. I have seen dealerships come a long way to improve their trust and image with customers, and I congratulate Beach Ford in its quest to be the best! Bill Gasser, Chesapeake VA More

Had to make a second trip for service I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, c I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, clearly stating what was needed. I arrived only to find that they needed to order the part. Apparently, no one looks at upcoming service appointments to see if the necessary parts need to be ordered. Once the part arrived, it was installed quickly and properly. More

Worst Car Buying Experience Ever. Go somewhere else! Our family bought a certified pre-owned 2016 Ford Expedition this past December. The vehicle had a clean CarFax report, with no accidents. This was t Our family bought a certified pre-owned 2016 Ford Expedition this past December. The vehicle had a clean CarFax report, with no accidents. This was the worst car buying experience we have ever had. The salesman and I agreed on a sale price over the phone. I put a deposit down via credit card over the phone, and agreed to drive 5 hours with my wife to purchase the vehicle the following week. Once there, the car buying experience took over 8 hours. The salesman had no idea what he was doing. At 8:30pm, we finally went into the finance manager's office for settlement only to have the dealership try to raise the price by an additional $4,000 on the car. The finance manager had turned off the cameras in the office, "for the protection of my personal information". Once I realized that happened, I became irate and walked out. The dealership then decided that they'd honor the price originally negotiated on the phone with the salesman. By this time, my wife and I could not make the 5-hour drive home and had to stop at our own expense to stay the night and continue the drive home the next morning. Just 5 miles from the dealership I noticed a slight "wind noise" from the driver's side door. I immediately phoned the dealership back, notifying them of the noise. The dealership said I could take the car to a local Ford dealership for service to repair the noise. Upon initial inspection, the Lincoln dealership I had taken it to replaced the rubber stripping around the door as an attempt to fix the problem. The noise was not fixed, and they recommended I take the car to the Ford dealership in the next town over to try and repair it there. Afterwards, I learned the sales manager phoned the Lincoln dealership and tried to not pay for the service at the Lincoln dealership because "they hadn't done the right job." After taking the vehicle to the Ford dealership, the service manager and general manager of the dealership noticed that the paint was not the factory paint around the doors, and they noticed the doors of the vehicle had been removed at one point. They both determined that the vehicle had been in a major accident, re-painted, re-finished, had the doors replaced – all while not being reported on the CarFax report. This information was not on the CarFax. While I knew that not all accidents might show up on a CarFax report, I did not know that Ford could, or would, give the status of a certified pre-owned Ford vehicle to a vehicle that had been in an accident. After asking the General Manager at Beach Ford about this, he said that his service department had “no idea about this vehicle being in an accident,” and stated that if this vehicle was in a major accident, they certainly would know and not give it the status of being a certified pre-owned vehicle. Yet, after three minutes of inspection by the dealership near my residence, they were able to discover this fact with certainty. The local Ford dealership near my residence spent over two weeks trying to repair the vehicle, but determined that the frame of the vehicle had been bent and the noise could not be fixed. I then got an e-mail from Beach Ford saying they spoke to the local dealership I had the vehicle serviced at, and, after speaking to them, “I believe that all adjustments that can be made have been made. At this point we consider this issue to be resolved.” So, now I have a vehicle that has over one-month of service records showing on the CarFax (because I did the right thing) stating there is a noise, which in-turn hurts the vehicle’s re-sale value and trade-in value. And, in the end, the wind noise is still there. All I got in return was headaches, and time spent away from my work and my family dealing with the issue. This is the type of service you can expect from Beach Ford. Incompetence, lying, manipulation, time-wasting…you name it. The dealership is an absolute disgrace to Ford Motor Company, and I wouldn’t trust one person you speak with there at any level. My recommendation would be to never do business here of any kind. More

Good Experience with Purchase Kevin was a great sales rep. He wasn't pushy or rude like sales reps I encountered at other dealerships. The purchasing process was easy and painless Kevin was a great sales rep. He wasn't pushy or rude like sales reps I encountered at other dealerships. The purchasing process was easy and painless. I feel like I got a great price on my certified preowned vehicle. More

Company recall I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I n I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I needed an oil change and tires rotated to please do so while they had the car. He called me the next day and told me my car was ready. I have never any thing but good work done there and I always ask for Tom as he will tell me exactly what will be done. As long as I have this car which was bought there I will take it back there for any service. More

Targeting women for upsales My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, i My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, informed her that she needed front brakes and new rotors to pass inspection. She called me and I told her to refuse. The truck has 42K miles and has had no symptoms of bad rotors or brakes (no pulling to the side, shuddering or squeaking. They told her there was 2 mm of brake left. I took the vehicle to Merchants for an inspection and after they were done I asked them about the condition of the brakes and rotors. He said they were almost brand new, 11mm on front and 12mm on rear, and rotors were in excellent shape. Ford wanted $800 to replace rotors and brakes that did not need replacing, and thought that a stupid and helpless woman would be an easy target. They have lost all credibility with their recommendations when we take the truck in for scheduled maintenance and I would recommend to others to be wary. More