Beach Ford

Great experience This is the third vehicle I have bought from the dealership, the first time with a different salesman (Michael Ruperd) and the same finance rep (Doc) This is the third vehicle I have bought from the dealership, the first time with a different salesman (Michael Ruperd) and the same finance rep (Doc) and as always it was a great experience and was straightforward with few attempts at upselling. The only negative remark and reason for lower rating is due to Chris Bryan. I had problems with him before and as usual he is still just as rude and condescending, but the sales and finance team make up for his flaws even though Beach Ford would be a better business without people such as Chris. More

Worst service I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list co I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list continues. Bought my Ford F-150 through Beach Ford, which was a good experience. The dealer really rolled out the red carpet and I feel that our negotiated price was fair for both me and the dealer. I was also drawn to the dealer because of their $10 oil changes for life and free annual inspections. The service here is terrible and an embarrassment to the Ford name. I still can't believe that Ford authorizes this dealer. I have had my oil changed twice here. The first time it took 1 hr and 15 mins to change my oil, and this was for a scheduled appointment. Between my first and second oil changes, Beach Ford raised their "$10 oil changes for life" to "$15 oil changes for life." This did not only apply to future car sales, but was retro-active to past car sales. This is not an ethical business decision. When it came time for my second oil change I called in a week prior to schedule the appointment. On the day of the appointment I showed up and Beach Ford had erroneously scheduled the appointment for the next day, but told me they could get me in. After an hour of sitting in their waiting area, I went back to the service counter to check the status of the F-150. The service rep called back to the shop and her side of the conversation went: "What? Seriously? Well, did you tell anybody?!" Then to me: "Sorry, Sir, we lost your keys. We're trying to find them now. We think someone took them to lunch." A half hour later they found my keys. Great, I thought, now I can get my F-150 after an hour and a half of waiting and race back to work for the meeting with my boss. Not quite. "We found your keys, Sir, so we'll start the oil change now." What?! It's been an hour and a half, and all you've done is lost my keys and found them again? Now I have to wait however long it takes for the oil change. 2 hrs and 15 mins after dropping my F-150 off for a $10, nope, $15 oil change I finally got it delivered back to me. And I missed my meeting at work with my boss. Beach Ford gave me a "complimentary" oil change, but I guarantee you there was nothing complimentary about this service. Later I found out from a Ford employee that when service is complete, the system automatically generates an e-mail to solicit feedback on the service. However, when a dealer makes service "complimentary," it basically circumvents the system to avoid sending the customer a feedback form. I never received a customer survey and therefore couldn't address the problem through formal means with Beach Ford. So, to summarize: 1) Scheduling an appointment doesn't mean anything. 2) $10 oil changes for "life" are just good until they decide to raise the price. 3) Oil changes take, when everything goes well, an hour and a fifteen minutes. 4) Beach Ford employees do not respect your vehicle or your time enough to leave the keys at the service center and instead take them to lunch. 5) Beach Ford does not have a service-flow process, and if they do, it is very broken. 6) If your service is sub-par, they will make it complimentary to avoid having an adverse customer survey. If you buy a vehicle from Beach Ford, get it serviced somewhere else. Ford, if you are listening, break ties with Beach Ford. *My wife's Jeep experience will be captured in a different review.* More

Fantastic Work Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both. Service is done on time, required work I missed is explained in detail. Never any surprises. More

Amazing experience This was my first car and Anthony Crichton made sure it was a perfect fit and within my budget, so thankful to have come across a dealership that wasn This was my first car and Anthony Crichton made sure it was a perfect fit and within my budget, so thankful to have come across a dealership that wasn’t just in it for the money. He even made sure I had a tank full of gas before I left!! Definitely a great first experience by far! More

Completely satisfied My experience couldn’t have been easier. Michael Dudley found the truck I wanted and made the entire process quick and stress free. I would definitely My experience couldn’t have been easier. Michael Dudley found the truck I wanted and made the entire process quick and stress free. I would definitely recommend him More

A really great place Our sales person, was great. Craig was wonderful through the whole process. We definitely recommend Beach Ford. We never expected to go in and leave Our sales person, was great. Craig was wonderful through the whole process. We definitely recommend Beach Ford. We never expected to go in and leave with a new car. More

Service Dept. Tom Best Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits hi Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits his ranking with me,BEST. More

After a month looking. Thanks Sean Murray. Relief After having a car sold after being told I was approved put a bad taste in my mouth. I won’t say the dealer. They never have to worry about my busines After having a car sold after being told I was approved put a bad taste in my mouth. I won’t say the dealer. They never have to worry about my business ever. The experience I had at BeachFord was off the chart. Sean Murray was professional and knowledgeable. Made my experience awesome. I will be purchasing another vehicle in two months. Beachford we are family now. Bernard Slade and Shea Washington 7/9/18 More

Super Service and Great Dealership I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is going on with my vehicle. Service is great and done in a timely manner. I have had several salesmen Tony Cando, Doc (both sales and financial), and Ed Hughes. Everyone was friendly and helpful. I tell all my family and friends about my experience at Beach Ford. They the BEST, More

New car purchase We recently purchased a 2018 Ford Explorer from Beach Ford. Our family has been coming to Beach Ford for many years! We received exceptional customer We recently purchased a 2018 Ford Explorer from Beach Ford. Our family has been coming to Beach Ford for many years! We received exceptional customer service from beginning to the end. Everyone we encountered treated us like family! We hope to continue our relationship with them in the future. More