
Beach Ford
Virginia Beach, VA
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Cant find the problem, just guessing! Recently took my Fusion in for repair because it started making grinding/whinny noises from the engine whenever I released the accelerator. I stated Recently took my Fusion in for repair because it started making grinding/whinny noises from the engine whenever I released the accelerator. I stated that I feared my eco boost turbo was acting up. They stated they has several service technicians and managers listen/drive my car and stated it was the belt tensioner. So I took a day off work, spent $300 in parts an service, and the noise is still there. Notified the service dept it wasn't fixed, took the service tech for a ride, he verified it was still there, they took it back into service for another hour, stated they are not sure what it is. Said they had several technicians look/listen and THINK it could be the turbo, bypass, waste-gate, just not sure until they start replacing parts! Which could cost thousands!! $$$ So now we are just playing the guessing game at the service department, and its costing me $$$ not them! More
Service Had my Escape in for 20,000 service. Becky had me in and out in no time. She is always great to work with. Beach Ford has always been a great Dealers Had my Escape in for 20,000 service. Becky had me in and out in no time. She is always great to work with. Beach Ford has always been a great Dealership to work with. More
Beach Ford Service has only gotten better over time. Speaking as one that has purchased a number of "NEW-USED" late model vehicles from Beach Ford, I don't ever have to go anywhere else for service. The Speaking as one that has purchased a number of "NEW-USED" late model vehicles from Beach Ford, I don't ever have to go anywhere else for service. The Work has been quite thorough, and they've gone the next mile as needed. The lift shuttle service is convenient, taking me there and back. Looking forward to our continued working relationship. More
45k service, AC repair Becky did a great job getting me thru the process. Good advice on after market warranty programs. In and out quickly with all problems rectified. Becky did a great job getting me thru the process. Good advice on after market warranty programs. In and out quickly with all problems rectified. More
Montel took great care of us! Also the sales manager made us a fair deal on a very clean truck. Almost no hassle at all. Best used car experience ever Also the sales manager made us a fair deal on a very clean truck. Almost no hassle at all. Best used car experience ever More
2019 Ford Fiesta ST - Tommy Stancill Recently purchased a 2019 Ford Fiesta ST and my Brand Specialist was Tommy Stancill. I am out of state and conducted the entire purchase and transacti Recently purchased a 2019 Ford Fiesta ST and my Brand Specialist was Tommy Stancill. I am out of state and conducted the entire purchase and transaction remotely with Tommy. I have purchased many vehicles and am an enthusiast with high expectations. Although never made a purchase sight unseen and remotely. Tommy was there for me ever step of the way. He was attentive, detailed, amicable and the level of customer service met and in some ways exceeded my expectations. Overall it was a seamless pleasant experience. Tommy is certainly an asset to Beach Ford and representing the store and brand very well. I will look to Tommy and Beach Ford for my future vehicle needs as well as referring my family, friends and colleagues. More
5k service Came in for my 5k service and everything went smoothly. Awesome place and great staff that know what they are doing amd know how to treat their guest Came in for my 5k service and everything went smoothly. Awesome place and great staff that know what they are doing amd know how to treat their guest and make people feel at home. More
routine maintence Cady and the service team were very efficient and helpful and I have vehicle back in a timely manner, I did not have to wait long and the waiting are Cady and the service team were very efficient and helpful and I have vehicle back in a timely manner, I did not have to wait long and the waiting area is clean More
Great Service Great people, great service, excellent facilities. I did buy my truck and for four years servicing it at this dealer, and I always been very happy wit Great people, great service, excellent facilities. I did buy my truck and for four years servicing it at this dealer, and I always been very happy with their work, and most important with their friendly, and knowledge personnel. More
Outstanding Repair Service My trucks front end was trash, every wheel felt like it was out-around. Touch the breaks and it felt like the front wheels were skipping up and down. My trucks front end was trash, every wheel felt like it was out-around. Touch the breaks and it felt like the front wheels were skipping up and down. I got it to the shop before my scheduled appointment and it was started on the next day. Carl the service adviser and Jason the mechanic are gods in my eyes, they kept me up to date on repairs every step of the way. My truck flies again and the streets I travel are smooth again. They are my service center of choice. More