Beach Ford
Virginia Beach, VA
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Repair estimate I originally delivered my 1995 F1 50 pick up truck to Beach Ford for service on a transmission that was still under warranty - the truck was shiftin I originally delivered my 1995 F1 50 pick up truck to Beach Ford for service on a transmission that was still under warranty - the truck was shifting too hard. After some time, I was advised that my truck may not have a transmission issue and it may be that the PCM or the power control module needed to be replaced. Additionally, I was told that the repair price was $1599. With some mechanical repair experience myself, I felt that the $1599 price was way too high. Following the removal of my truck from Beach Ford service, I Purchased the same type of remanufactured PCM that the Ford dealership would purchase, from O’Reilly auto parts. Following the removal of my truck from Beach Ford service, I Purchased the same type of remanufactured PCM that the Ford dealership would have purchased, from O’Reilly auto parts. My cost was a mere $140. And that was with a one year warranty on the part. The PCM I Purchased from O’Reilly auto parts came already programmed from the factory. Beach Ford was charging me an additional $140 to program the PCM they were purchasing. With minor effort, and about after 30 minutes, I was able to switch out the PCM in my truck and now my truck runs fine. Just wanted to report the vast difference in pricing on this repair. More
Michael Dudley at beach ford is great! I have been buying vehicles from beach ford since 2009 and I would never go anywhere else! The staff is friendly and the dealership is so nice on the I have been buying vehicles from beach ford since 2009 and I would never go anywhere else! The staff is friendly and the dealership is so nice on the inside. I went in with the intention of buying an escape but changed my mind to a edge once I got there. I dealt with Michael Dudley and I couldn't say enough to describe how helpful he was. Not only did he answer all my questions, I feel like he went above and beyond to help me make the best decision on the vehicle I wanted. He explained everything that was going on throughout the process so I always knew what was going on. The process was smooth with everyone we dealt with including Crystal Pepper and Ken Henry. Overall a great experience and I'll be back in a few years for another SUV! Thank you beach ford. More
Great Service We have been coming to Beach Ford for many years. Tom Best has made it a great experience in Service. Excellent customer service and he will assist yo We have been coming to Beach Ford for many years. Tom Best has made it a great experience in Service. Excellent customer service and he will assist you in anyway he can. Keep up the great work. Will keep coming back More
Excellence at its best. Over the years Tom has always provided excellent service and solutions to problems large or small. He is totally customer orientated and a true profe Over the years Tom has always provided excellent service and solutions to problems large or small. He is totally customer orientated and a true professional. More
Excellence at its best. We bought our 2018 Explorer at Beach Ford. Michael Dudley made this an exceptionally pleasant sales experience for a second time. Our previous experi We bought our 2018 Explorer at Beach Ford. Michael Dudley made this an exceptionally pleasant sales experience for a second time. Our previous experience with Michael was a 2013 Edge. A true professional. More
BEST BY FAR We bought our 2018 Explorer from Beach Ford. Michael Jackson helped us through the whole buying experience like a true professional. He was knowledg We bought our 2018 Explorer from Beach Ford. Michael Jackson helped us through the whole buying experience like a true professional. He was knowledgeable about Fords and he whole buying process. If you want the best and a comfortable buying experience, see Michael. Further, Beach Ford’s showroom was far superior to any other car dealership we went to. We looked at every brand of vehicle before deciding on an Explorer. Their place of doing business was clean, comfortable, and relaxing. The food court was not duplicated anywhere else. Those employees were great, too. Next was service. We took the Explorer back for a regular service. Mallory and Jasmin took charge and got us in and out in minimal time. Like the rest of the Beach Ford operation, they were consummate professionals. Frankly, we were concerned about the whole service package we bought. I bought a new pick-up of a foreign maker that came with “free oil changes and inspections”. Getting in/out took hours even if arriving before the door opened. They made it so hard I just stopped and paid to have it done elsewhere. At Beach Ford, we barely got our breakfast down at their food court when Mallory and Jasmin came to let us know the car was ready. Super! More
Service on my F150 I bought my F150 King Ranch at Beach Ford and have had ALL my service done on it for the last 6 years there. I received an email that it was due for I bought my F150 King Ranch at Beach Ford and have had ALL my service done on it for the last 6 years there. I received an email that it was due for an oil change and to call or go online and make an appointment. I went online and it said there were no appointments available so I called the service department. They told me the first appointment available wasn't for 2 WEEKS! I asked if they had an Express Service for oil changes and was told NO. I think this is ridiculous so I took it to Tread Quarters and had my Oil changed and Coolant changed and flushed with no appointment and in 2 1/2 hours. Beach Ford has lost my business. More
Fast, Friendly, and Straightforward For the best sales experience ask for Tanner Baine! He is straightforward. He provided sales proposals in writing by email without pressuring me to co For the best sales experience ask for Tanner Baine! He is straightforward. He provided sales proposals in writing by email without pressuring me to come in store for the best pricing. He was very organized and coordinated with the Beach Ford Staff which included a personable Finance Manager named "Doc" to ensure I was out the door with keys in hand and tags on the car in less than an hour when I arrived to complete my purchase. He made it clear he understands the customer's time is valuable. Zero hassle experience. Highly recommend! More
New F150 My second vehicle from Beach Ford. Always good service, great truck. Beach Ford has been connected with my family for over 50 years and still today My second vehicle from Beach Ford. Always good service, great truck. Beach Ford has been connected with my family for over 50 years and still today they treat you like family More
Outstanding Service Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction. More