Beach Ford

Oil Change, inspection and check for noise in front end Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take Becky was very helpful and service, inspection was prompt. Mechanic was unable to determine the cause of the noise which is very pronounced. Will take the truck elsewhere for another opinion. More

I was disappointed it took 1 hr 40 for an oil change when I was the 1st one serviced. Also disappointed NO EMPLOYEE was wearing a mask I was the 1st one serviced. Also disappointed NO EMPLOYEE was wearing a mask More

Easy 20000 Service I scheduled my 20000 service and dropped off my F-150 the night before. Becky called me before noon the next day and told me it was ready, With the I scheduled my 20000 service and dropped off my F-150 the night before. Becky called me before noon the next day and told me it was ready, With the pandemic I was expecting delays in all service but Beach Ford took care of me with no issues. I am very happy with the service that I have received from Beach Ford and my service advisor Becky. More

Good experience My F-150 had a vibration in the drive train. Lucas Ryan the service manager, Carl Pierce the assistant service manager and Al Dimaiuat the tech did a My F-150 had a vibration in the drive train. Lucas Ryan the service manager, Carl Pierce the assistant service manager and Al Dimaiuat the tech did a great job diagnosing and correcting the problem. Also like to thank Wesley Jackson my truck salesman who did a great job finding the right truck for me. More

Becky kept me advised of the progress of the repair. I have delt with her for many years now, it's been a pleasure, it just makes my visits that much more pleasant. And her crew is also to be commended f have delt with her for many years now, it's been a pleasure, it just makes my visits that much more pleasant. And her crew is also to be commended for their work. More

Great Service! Took 2011 escape in for tire rotation, oil change and state inspection. An issue was found with front end linkage which would cause inspection failur Took 2011 escape in for tire rotation, oil change and state inspection. An issue was found with front end linkage which would cause inspection failure. Becky notified me promptly to explained the problem. She then recommended some other maintenance I should have done so I authorized work to be completed. She went the extra mile trying to see if my vehicle extended warranty would cover the front end issue however, the mileage exceeded the allowable range. When I picked the vehicle up, Becky explained everything they did on my Escape. She also explained in depth some questions I had before I left. Becky has always been a super star in my book when it comes to customer service and loyalty to both Ford and her Customers. My grandfather was owner of West Herr Ford in Hamburg New York and always said the salesmen sold the vehicles but the service managers and mechanics kept the customers coming back. He was right! More

Becky was simply Amazing! Thank you so much! You and your team got me in and out in a timely manner. The entire area was clean and disinfected! I have two Ford Vehicles and we are always treated like your team got me in and out in a timely manner. The entire area was clean and disinfected! I have two Ford Vehicles and we are always treated like Family! More

Service My service writer was great. Becky was new to me as Tom had been my writer for many years. That part of things were great. I had a recal. On my 201 My service writer was great. Becky was new to me as Tom had been my writer for many years. That part of things were great. I had a recal. On my 2017 Explorer. While there I wanted 2 other things checked out. I told Becky what I thought was going on. A noise under the hood ( I say it's the compressor). Noise when driving 60mph on left and then at 70 mph on the right......I said I thought it was the luggage rack. I have extended warranty and wanted these checked. Sure enough it was the compressor but assured it meets factory quide lines. The noise at certain speeds was the molding and luggage rack as I said. $67.00 to tell meI diagnosed my car properly. NOW the noise happens at 30 mph........ As a woman I do feel like we are ripped off. I try to get most of my work done else where and will continue to do hat More

Recall/check engine light I Brought my 2017 Ford Escape in for a recall notice and a check engine light. I was told the light was on for a purge valve. I took my vehicle to my I Brought my 2017 Ford Escape in for a recall notice and a check engine light. I was told the light was on for a purge valve. I took my vehicle to my tech who I've been using for 20 + years. They installed a new purge valve since Beach Ford told me that is what the issue was. After installing it the light was still on so my tech did more investigating and found a blown fuse. He then installed the new fuse . I started my vehicle to leave after the repairs we made and when I put my Escape into reverse the fuse blew again . After further investigating the tech found the O2 sensor harness dropped and blew the fuse. He secured the harness and installed another fuse. Guess what??? I drove to NJ/ NY and no light! Soooo Monday I went to the "Service Director" Walker Ellwanger and explained what transpired. He looked at me like I didn't know what I was talking about. Since Beach Ford misdiagnosed my problem and I paid for the diagnosis and a part that I didn't need I was looking for some sort of compensation. NOTHING!!!!! I ended up paying over $600.00 for things I didn't need! My money is important to me and I will NEVER go to Beach Ford again! Everyone makes mistakes but it's what you do afterwards to make things right that really matters!!!! More

I had a 2 hour wait for an oil change. I sent an email and and left a phone message and neither were returned. I had a multipoint inspection done but never received a copy. and and left a phone message and neither were returned. I had a multipoint inspection done but never received a copy. More