Beach Ford

I received an email informing me that I missed my appointment- I had an appointment to program a keypad for a Bronco that I’ve waited a year and a half for ( not Beach Ford’s fault). I showed up for appointment- I had an appointment to program a keypad for a Bronco that I’ve waited a year and a half for ( not Beach Ford’s fault). I showed up for my appointment and clearly annoyed the service coordinator as I should have known better than to schedule this particular service with the service department?? Apparently there’s “another” Beach Ford service that performs this magical job. I was told I could wait 4 or 5 hours or reschedule. I chose to reschedule and am still waiting on a time and date. I’ve seen other folks get their “missed appointment “ email - after showing up for the scheduled appointment and being sent home - I wonder if this is to massage service numbers?? Clearly there’s an issue based on the reviews that I’ve read. More

Terrible service all around. I had to schedule an Terrible service all around. I had to schedule an appointment for 3 recalls concerning my Mustang Mach E and everything went wrong, from the phone c Terrible service all around. I had to schedule an appointment for 3 recalls concerning my Mustang Mach E and everything went wrong, from the phone call to set up the appointment to the email received yesterday telling me that I 'missed my appointment' just after getting my car back after 3 days of intervention that should have taken only 2... To give you just two examples: - One of the recall was about the windshield which needed some reseal. On the phone, when asking to set up the appointment for this 'Ford nationwide recall', I was first told that Beach Ford does not do any intervention on windshields and that I should take an appointment directly with a company like Safelite... - When I eventually dropped the car off for the 2-day planned intervention and asked for the courtesy car (specifically mentioned in the Ford Recall letter and confirmed by phone when scheduling the appointment), I was told that Beach Ford don't have courtesy cars and was asked who from Beach Ford I had on the phone who promised me such a car… I had to show them the letter from Ford and insist heavily before I finally got a car. More

I really enjoyed getting an email today telling me I had “missed my appointment” Fri. after driving 30 min to my appt to find the service dept closed — after spending 39 min on hold trying to confirm the ap “missed my appointment” Fri. after driving 30 min to my appt to find the service dept closed — after spending 39 min on hold trying to confirm the appt out of an abundance of covid caution. It was also pleasant to discover, after finding the service dept closed, 7 sales employees standing around doing nothing when I went over there to find out what was up. I am sure none could have been answering phones. Best of all though is when I called to reschedule this morning, stated what had happened and received not even a whiff of an apology. Great job guys! More

This is the second time I have gotten a patch on a tire here. Both times within a week the patch did not hold. It is over priced for the work that is being done especially when the company that fixed the p here. Both times within a week the patch did not hold. It is over priced for the work that is being done especially when the company that fixed the patch only changes $6. More

I was happy with the service and staff interaction. Disappointed that my battery had to be changed after having the truck for only two years. Apparently due to the auto start/stop feature. I hope I don Disappointed that my battery had to be changed after having the truck for only two years. Apparently due to the auto start/stop feature. I hope I don’t have to buy a new artery every 2 years! More

All I can truly say is if I could leave a zero review on the service an customer help I would. I Mr. MCMILLEN has had nothing but problems. Ever- since my vaccum on my 4x4 has been bypassed I've had nothi the service an customer help I would. I Mr. MCMILLEN has had nothing but problems. Ever- since my vaccum on my 4x4 has been bypassed I've had nothing but problems. On top of that after my cv axles an struts were replace they screwed my alignment up. Even after saying they realigned my front end. Truck pulled hard left. So they had todo second alignment. So after that my truck starts having steering wheel stick in place while driving . Eventually code pulled they replaced center 360 camera . Nice still there. Truck still pulling an steering wheel stick. Front end steering making snap crakle pop noise. An eventide intake it there they say. Don't hear anything. An told my on my Gold certificate 40 plus k truck that only on 3 inch level kit. Remind you bought from dealer this way told me I need to buy after market axles an upper control arm an blaming the binding noise on that. Right. Call xxxxxxxx. Truck had no issues until they touched it. Sec I was told yesterday if I wanted I could trade it in. I don't want to trade my truck want it fixed. If I could add video I would. More

Have been in the process of ordering a Bronco for more than a year. Like everyone else, have been frustrated with the delays. Where Beach Ford is unique is they have not responded to calls or texts. Ha than a year. Like everyone else, have been frustrated with the delays. Where Beach Ford is unique is they have not responded to calls or texts. Have previously talked to the GM and he changed my salesman - who has also not responded to calls or texts. Just want an update on my Bronco order. A little follow up would be great. Will update review when/if they correct issues. More

Very pleased with their service. All of the employees were very polite and did a great job of providing the service I requested! Hard to believe the negative comments!! , Galen Olmstead were very polite and did a great job of providing the service I requested! Hard to believe the negative comments!! , Galen Olmstead More

Very disappointed with the service department. Bought a 2021 F250 in August. Well, yesterday my sunroof wouldn’t close and none of the buttons worked. I understand everyone is backed up these days for rou 2021 F250 in August. Well, yesterday my sunroof wouldn’t close and none of the buttons worked. I understand everyone is backed up these days for routine maintenance but this isn’t routine. The clerks said they aren’t taking walk-ins. They were polite but very dismissive. A gentleman came over and said they could take it in but it would be several days before they could look at it. I asked what several days meant and he said probably Wednesday. I thought that was fair and gave them the key to my truck. I asked if it could be kept inside or covered and the gentleman said yes. It was an overcast day and was raining on my drive in. I asked for a loaner while they kept my truck but the service clerk said no they didn’t have any. Well, when I was calling around to see if anyone could get it in sooner I noticed they parked my truck in the back lot out in the open. So if it rained it would get soaked on the inside. I decided to take my truck and when I went to get the key the service clerk said let me know if you want to make an appointment and we will look at getting you a loaner. This was the same woman who said they didn’t have any loaners. Beach Ford did not meet my expectations or their much advertised family business and customer service marketing scheme. This was my first purchase from Beach Ford and might be my last. I bought 5 vehicles from Priority and never had an issue and they ALWAYS took care of me when needed, with or without an appointment. Lesson learned. More

I sincerely did not want to have to leave a bad review about the Ford Dealership's service department but I'm hoping that my mistreatment will be rectified. I spent upwards to almost $4,000 in repairs to about the Ford Dealership's service department but I'm hoping that my mistreatment will be rectified. I spent upwards to almost $4,000 in repairs to fix my A/C and overheating issues among many other items on my truck. I do have an older Explorer but figured who better than to make these repairs than the Ford Dealership? The first appointment I brung my truck in, they had it for a week and as soon as I picked it up it was acting up. They had me bring it right back in the next day and discovered one of the repairs they just made failed so they placed me in a loaner and sent me home. I was more than gracious that they provided me with a vehicle. After another week I picked up my truck and sure enough the issues still persisted. I had to bring it back a 3rd time, they once again placed me in a loaner(which I was so thankful for) and kept my truck an entire week. This time, they stated they "could not duplicate the issue." I was perplexed and disappointed because I knew that meant I would have to bring my truck back in. When June hit and the temperatures started to rise, my truck started overheating every time I turned the A/C on plus the A/C barely blew cold air. This time, I figured I would start dealing with the service manager LUCAS RYAN since I keep having issues, and every time they discover something new that tacks on more money. I was even charged an additional inspection fee of $118 2 weeks after the first set of repairs were made for the same issue. At first, my dealings with the Service Manager LUCAS RYAN were very pleasant and I was confident that he would take care of me. I informed him that my truck is having literally all of the same issues as it had before and I cannot bring it in without being accommodated with a loaner. He kept telling me I could bring it but he didn't have a loaner "Right Now" to provide me so I continually have been waiting over a month for one to become available so I could drop my truck off.Finally, after threatening to file a formal complaint, LUCAS RYAN FINALLY decides to inform me that he will be unable to provide me a loaner at all and after paying over $3,500 in repairs and bringing my truck back to this establishment multiple times, I must pay for a rental car myself in order for the service department to check my truck. How is this fair to me? This will be the 4th return visit and after paying for service and repairs that I did not receive I'm being forced to pay even more to have the Ford Dealership make it right? They have loaners, they just don't have one for me because I am not an important enough customer to them. I have an old 2006 Ford Explorer and I'm sure they feel like it's my fault the truck has so many issues. If my truck was too old to be repaired, they should have informed me instead of taking my money. Whats sad is, Although I paid a lot of money for repairs that they should make right, I don't even want to bring the truck back up to their company.This is so stressful and beyond wrong.Yes the service manager LUCAS RYAN said I can bring it in however he never informed me until today that he would not be able to accommodate me with a loaner vehicle at all and I have been waiting so patiently. Hopefully, something can be done to accommodate me for the stress this has caused and the money that I have wasted. I am the daughter of veterans who happened to purchase their vehicle brand new from this dealership.This is not how you treat people. More