Beach Ford

This is for the Bayshore side of the dealership, not beach ford itself. My account got moved over when the dealership shut down. It has been the MOST stressful situation I've ever dealt with when it com beach ford itself. My account got moved over when the dealership shut down. It has been the MOST stressful situation I've ever dealt with when it comes to a dealer. The clerk who handles the account is rude, has no empathy, nor does she care to listen to what you have to say. I been through alot with Bayshore since I had my vehicle for the past 2 years. The tracker on the car is a headache. When Rachel was there she allowed us to an extension to make our payment with a $10 late fee, the new clerk comes in and takes that way. She then tells me that was Rachel "being nice" she don't have to do that, according to our lease we have to pay by 5pm on Friday, she leaves around this time and will like everything entered. She takes her job so "seriously" she would call sometimes around 4:15 and say "um its 4:15pm your payment haven't been made" I asked her one time could I make my payment at 7pm and she said yes other than that my payment was paid on time. Recently, I made my payment it went through on my end at 4:40pm, which means I made it by 5pm. I go get in my car to go to my 2nd job and my car is turned off. I'm confused of course, because why is it turned off it was made by the 5pm deadline she gave me. I go back inside call up the dealership and they transferred me to her line and of course she isn't answering I leave a voicemail and of course she don't call back. Like always they have no problem turning you off, or calling you to tell you its 45 mins til 5 and they don't have your money but you have to jump through hopes to get it turned back on. I called a 2nd time and was told she left for the day. 10 mins later. She was gone. I broke down and cried. I just started this part time job and had to turn around and tell them that I couldn't cover the next girl for the WHOLE weekend because my dealership decided to turn off my car, FOR THE WHOLE WEEKEND. The only thing I was told was "we're sorry for this, my manager is trying to get ahold of her, but I can't make any promises. You'll have to wait until Monday after 9am. So now my son will be late for camp on Monday and I'm going to be late for my full time job. No ones cares, nothing is going to happen, no ones cares that I got written up at my part time already after just starting. They also don't care that by me not having my vehicle I couldn't make it to the store to get my pet her food, I couldn't make it to the store to get my medicine that I was all out of, and nor was I able to get to the grocery store to put food in the house for my 7 year old. So I had to inconvenience people and ask my neighbors could they help me out which is embarrassing to explain to people your car got cut off for the weekend, even though you made your payment at 4:40pm and you have until 5pm but the clerk decided she was going to turn the cars off early. Lets not talk about the times my car got turned off in the past for things that was out of my control. My insurance company made a change to my policy number they didn't inform me. So the dealership assumed I didn't have insurance and turned me off. They didn't ask, they didn't check they just assumed and me and my son was stranded outside in the scorching heat at a gas pump, because they turned me off for an hour until I could figure out what was going on. Then another time was during the winter and I was outside for 2 hrs.' without heat. Despite the inconvenience they caused me, the income I lost this weekend, having to be late to work on Monday I won't be compensated nor cared about. More

Second vehicle that we have purchased in the last year, great deal on both cars, very satisfied! great deal on both cars, very satisfied! More

Beach Ford is and has been very reliable and honest when it comes to dealing with my vehicle' it comes to dealing with my vehicle' More

I LIVE IN NC AND I CALLED CHRIS TO SEE IF HE WANTED TO BUY MY CAR HE SAID HE DID,HE GAVE ME A FAIR PRICE, HIS BUYER TOMMY CAME TO EDENTON NC WITH A CHECK AND GOT MY CAR, THEY DID WHAT THEY SAID CAME ON TI BUY MY CAR HE SAID HE DID,HE GAVE ME A FAIR PRICE, HIS BUYER TOMMY CAME TO EDENTON NC WITH A CHECK AND GOT MY CAR, THEY DID WHAT THEY SAID CAME ON TIME AND WERE ALL SUPER NICE,BEACH IS LUCKY TO HAVE CHRIS AND TOMMY. More

Easy to work with. No pressure sales. Really enjoyed the transaction. Have zero second thoughts about the purchase No pressure sales. Really enjoyed the transaction. Have zero second thoughts about the purchase More

No high pressure sale, Friendly staff and great sales lady that worked with me during purchase of vehicle. Would return to this dealer for my future needs. lady that worked with me during purchase of vehicle. Would return to this dealer for my future needs. More

We purchased a 2019 Subaru Outback in January 2023. A major issue is still unresolved as of 5/19/23. The problem we have had is the systemic battery drain issue in Subarus. They had to jumpstart it for A major issue is still unresolved as of 5/19/23. The problem we have had is the systemic battery drain issue in Subarus. They had to jumpstart it for me to test drive it. I just thought it must have had an old battery or something. But it has had three new batteries. installed so far. Finally a speciality electronics place (recommended by me) determined that the Data Communication Module is bad and was causing the drain. Now I'm wrestling with Beach Ford to get the DCM replaced. Neither the salesman or sales manager are responding to phone calls, text messages or emails. I thought Beach Ford was a reputable dealership. We may have to resort to legal action. More

Beach Ford has very friendly people! That is what I remember most! The cars - are cars. If they have what you want - good. But the purchasing part is such a pain! Beach Ford made That is what I remember most! The cars - are cars. If they have what you want - good. But the purchasing part is such a pain! Beach Ford made it ...... as easy as I guess it could be. THANK YOU Beach Ford! More

Took our new Escape in on recall . Woman service person called saying new parts needed and I was not getting car back rental was available. This shocked us. Later service manager call Woman service person called saying new parts needed and I was not getting car back rental was available. This shocked us. Later service manager called and straightened it out. We got car later in day. More

I purchased a used vehicle from them. I have had to take the vehicle back to the service department twice in less than a month of its purchase. Not to mention to another Ford dealer, onc I have had to take the vehicle back to the service department twice in less than a month of its purchase. Not to mention to another Ford dealer, once, that was closer than the hour & 45 minutes it takes me to get to Beach Ford. Needless to say the vehicle is still not up to the standard that was implied when it was purchased. I can also say that on the first trip to the service department (which they had the vehicle for a week) the vehicle came back missing a 3 foot front bumper trim piece that its removal had no relevance to the service. The visit to the other dealership (the closer one) told me the vehicle had 3 issues that needed to be addressed immediately. Now let me say this, I was told to go to the other dealership by Beach Ford. So on my second visit to Beach Ford’s service department they fixed one of three issues. A twenty minute SCHEDULED repair that took 6 hours. Now the reasoning for this 6 hour wait was according to Chris, the individual in charge, was that the part just arrived 5 1/2 hours into the wait. This common part, that was what my scheduled appointment was for evidently was not in their service department. Okay ! But according to the technician, he said he wasn’t aware the customer was waiting for the vehicle. So either there was a serious miscommunication within their network or someone was not being completely honest. Either way, to me, this reflects on a poorly ran business and the one in charge is responsible. I will say, my salesman was an absolute jewel. The only highlight ! More