Beach Ford

Worst sales service ever. Took deposits from more than 1 person without telling them. Dishonest Took deposits from more than 1 person without telling them. Dishonest More

My husband and I accompanied my daughter to purchase her first vehicle yesterday. When we went to Beach Ford we had to hunt down someone to help us. We finally found salesman named Gabriel who was less than first vehicle yesterday. When we went to Beach Ford we had to hunt down someone to help us. We finally found salesman named Gabriel who was less than helpful the first vehicle we looked at had a dead battery so we couldn’t test drive it the second vehicle he showed us as my daughter was getting ready to test drive it. My husband noticed the tire was low. He mentioned it to Gabriel who responded it should be fine we then popped the hood to find transmission fluid puddled up on top of the engine, when we asked him about that he responded “I’m not much of an engine guy“ we walked away as we were leaving. We noticed he took that same vehicle and put it back on the sales lot instead of bringing it in for service we ended up going to checkered flag Toyota and had an amazing experience and my daughter left with a car that she loves More

What can be said about the service department that hasn’t already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas it has gone all to xxxx. It’s like dealing with a high school drama. Have zero confidence in anything and everything they say. I honest started going to priority to have my maintenance and anything else. Personally think it’s a shame that the Barton’s do not care about their customers and don’t care how their service department is ran. More

My husband and I had and appointment with Mialena Davalos. She was so nice and sweet and professional. We haven't bought a car in over 13 years so we didn't know what to expect. She was so great! I Davalos. She was so nice and sweet and professional. We haven't bought a car in over 13 years so we didn't know what to expect. She was so great! I can't say enough good things about our experience there. They made us feel comfortable and almost like we were family! We weren't nervous at all. It was a very enjoyable experience! Mia was incredible!! Her Manager was so nice and the finance person Jason was super great as well. We would recommend anyone going there. Thank you all for your patience and support! More

BEWARE- Beach Ford may damage your truck/car when your vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their mechanics broke. After receiving notification from Ford of four CSR repairs needed on my vehicle, I brought my vehicle in to resolve a minor squeak. When I left Beach Ford my check engine light came on and the engine began to shudder. Beach Ford was nice enough to provide a $3,000+ invoice to repair the damage they caused. When speaking with Ford Motor Company the representative actually said, "We have found the CSR reboot Beach Ford performed on your vehicle actually makes the issue worse; unfortunately, Ford only covers the cost to repair up to so many miles". Take your repairs and or purchase business elsewhere. The only thing Beach Ford cares about is taking your money. More

Worst service ever. Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech broke the lug nut and stud, didn't repair it and left it in my front seat. I left a message with the Service Manager, he has not called me back. This is one establishment that I will never patronize again. More

Been a customer at beach ford for over 25 years have Have brought over dozen cars My family Has 5 beach fords on the road today. Brought a used beach ford In early August 3 day after I took deli Have brought over dozen cars My family Has 5 beach fords on the road today. Brought a used beach ford In early August 3 day after I took delivery the brakes failed after a week they finally said it was not there problem I was promised a call from management twice it never happened they have a very poorly run dealership it has not always been that way something changed according to the reviews it looks like first of the year Too many dealerships in Hampton Roads to put up this crap NEVERMORE More

Have left several voice mail messages over the past year with a service advisor and have yet to receive a returned call. with a service advisor and have yet to receive a returned call. More

I DID NOT MISS MY APPT. CHECK YOUR RECORDS !! I dropped off my vehicle on Monday the 18th at 0930 am and picked it up on Tuesday, the 19th at 5:15 pm.. CHECK YOUR RECORDS !! I dropped off my vehicle on Monday the 18th at 0930 am and picked it up on Tuesday, the 19th at 5:15 pm.. More

I scheduled appt because hearing a grinding noise in 2014 Ford Edge. Mechanic drove truck and said I needed new rotors and brake pads. Cost $500.00. Said no thank you. I just had a brake booster done 6 m Ford Edge. Mechanic drove truck and said I needed new rotors and brake pads. Cost $500.00. Said no thank you. I just had a brake booster done 6 months ago and it was noted then that I needed new rotors and pads. Cost $500.00. I left dealer and went to two mechanics that both say brakes and pads and rotors are good. The grinding noise was a serpentine belt extender and if the mechanic who heard the noise would have looked under the hood might have discovered this. My mechanic fixed issue for 80 part and 100 labor. No more grinding noise. If I had been stupid I would have said oh yes please fix my brakes and paid $500.00 and still would have had the noise. Ridiculous. Never again. More