Beach Ford

On January 7, 2021 my husband, 21 year old son and I came to look at a used truck on your lot. We scheduled an appointment with Mr. Mark Whitmore. Upon arrival, Mr. Whitmore met us at the door and welcomed u to look at a used truck on your lot. We scheduled an appointment with Mr. Mark Whitmore. Upon arrival, Mr. Whitmore met us at the door and welcomed us into your dealership. We then took the truck for a drive, asked for the inspection records and proceeded to be escorted to Mr. Whitmore’s desk to discuss the possibility of our son purchasing this truck. After identifying this truck would be for our son, Mr. Mark spoke directly to our son Evan, with great respect. We had told Evan that he was to do the talking. This was his first vehicle purchase. Although he had been present with my husband and I before while purchasing a vehicle he had never conducted the conversation on his own. We told him, if he wanted the truck, he needed to do the talking. Evan was paying for it so we were just there for support. I can’t tell you how wonderful Mr. Mark was with Evan. As I said, he spoke directly to him, with respect, encouraged him all the way through the process and congratulated him afterwards. While, he could have played hard ball and possibly had Evan pay a $100 more, it was clear that he actually cared about Evan and teaching him the process. We are forever grateful for the way Mr. Whitmore treated our family that day and have continued to share with others. In this day and age, it’s hard to find folks that value people and the opportunity to build a relationship. Mr. Whitmore did just that. We will continue to sing the praises of our experience at Beach Ford and are grateful Mr. Whitmore made it not only a pleasant but learning experience for our son, one he will never forget. More

I have been having my vehicles serviced for over 25 years. Becky has been my service manager for many of those years. She and the technicians always do a great job. I am very pleased!! years. Becky has been my service manager for many of those years. She and the technicians always do a great job. I am very pleased!! More

Gary has always gone above and beyond. He always looks out for my best interest and is informative. More employees should be like him! Very happy with Ford as well. out for my best interest and is informative. More employees should be like him! Very happy with Ford as well. More

I purchased my used 2010 Explorer from Beach Ford and have taken it back to them whenever service is required. They are fast, thorough, professional, and courteous. I have never experienced any problem have taken it back to them whenever service is required. They are fast, thorough, professional, and courteous. I have never experienced any problem with their service department. More

All-in-all Beach Ford is very good. My family has been buying cars from them since 1986 and the only place for service. I just had an issue with an appointment I made for an inspection, that they cancel buying cars from them since 1986 and the only place for service. I just had an issue with an appointment I made for an inspection, that they cancelled because they had already met their legal quota of inspections for the day prior to my appointment time. I made the appointment a week out, for Friday, so there shouldn't have been an issue and they should've known how many extra inspections they could've completed minus the appointments for the day. I had to take my vehicle back Saturday morning, adjusting my weekend time, to get the inspection done. My plan was to meet with a service manager that morning, however neither manager was working on a Saturday morning; therefore I spoke with an available service manager and finance manager and they were happy to help. Monday morning I received a call from one of the service managers and he apologized for incident and gave me 1 free The Works service. On a side note, while there Saturday morning, I found my new car...seriously. I drove it home Tuesday evening after a great buying experience with Darryl Padgett and Ron (sales-don't know his last name). On another side note, the sales manager saw me there Monday and Tuesday, while buying the new 2020 Edge, and asked me if I ever heard from the service manager and told me he personally spoke to Mr. Barton Saturday morning and he was not happy with my service issue; it's true, he really did because I saw them talking shortly after I walked back to the service area. More

During a routine visit I asked about replacing my side mirror. They quoted $2,600! I declined and while I waited for my other work to be completed I searched the internet for a replacement mirror. The mirror. They quoted $2,600! I declined and while I waited for my other work to be completed I searched the internet for a replacement mirror. The exact mirror, with a link on how to install it yourself (took me 5 minutes install), for $500. When I told the tech about this she simply said, "Well, I can give you $400 off the price but that's it." Needless to say I ordered the part and installed myself saving over $2,000. I won't go back as now I question all their prices. More

Bought my 1997 new Ford Ranger from Beach and I always had the service from them. Never had a problem with them. I do miss the free donuts they had while waiting. had the service from them. Never had a problem with them. I do miss the free donuts they had while waiting. More

This is now my third review... there will not be a fourth. Ever. I’m now sitting on a broken truck and Beach Ford has forced my hand to repair it. My truck has never made the first bad sound in the al fourth. Ever. I’m now sitting on a broken truck and Beach Ford has forced my hand to repair it. My truck has never made the first bad sound in the almost 5 years I’ve owned it... until I let them change the brakes. They said my front bearings were showing signs of being worn during the state inspection but still good to pass state inspection. So I told them not to worry about it, I would deal with it later. So $1,200 later for new brakes and rotors, I get my truck back and it’s got an awful grinding noise coming from the left front wheel. Mind you, this is after I returned it to them a second time because it was vibrating at 60 mph and above and they needed to balance it. So I give it back a third time and, wouldn’t you know it... they blame the grinding noise on the bearing. Oh and they can fix that for a cool 1,800.00. They would later come down to $1,400 but that’s not the point. The point is my truck was fine until they went in there and took it apart... all I really wanted was for them to take a little bit of ownership and say, “you know, we may have not gotten something back together correctly. Let us make sure everything is alright.” Nope, their answer was bearings are bad... 1,400 dollars and we can solve all your problems. If the bearings were truly that bad, they should have not passed the state inspection. It’s just unbelievable that there were zero issues with my truck and then all of the sudden an area that they did maintenance on is grinding and their answer is for ME to pay them more money. My truck went from running fine to trying to fall apart and now I will have to pay for it to be repaired but it sure as xxxx won’t be at Beach Ford. I’ll never go back, I’ll never purchase another vehicle from them, and they sure as xxxx will never touch another one of my vehicles. Unless your name has “President and CEO” in front of it... Do not call me, do not email me, do not ask me to change my review (which happened once already the other day), don’t ask me for a FOURTH chance to make this right. Truly a shame. More

I had a great experience buying a car here. Ari was wonderful to work with and I was happy with the deal we made. She made the entire experience pleasant. I especially enjoyed the test drive when she h wonderful to work with and I was happy with the deal we made. She made the entire experience pleasant. I especially enjoyed the test drive when she happily let me try all of the new features on the car, including self parking. More

Beach Ford are an absolute disgrace and a sorry excuse for a dealership. I've been waiting 10months for seat coverI bought a2020 Ford escape it needs two headlights replaced for stains on the in excuse for a dealership. I've been waiting 10months for seat coverI bought a2020 Ford escape it needs two headlights replaced for stains on the inside of the lenses needs the two rear lights replaced they are holding condensation two recalls need molding and rubbers onthe front doors replaced. Theres a noise coming from my rear breaks like a French horn that they told me was normal.I brought me car back twice to have these issues addressed on both occasions they gave me my car back with nothing fixed I spoke to the general manager of sales 6 weeks ago I ve called him twice and he not heard back getting ready to contact my lawyer More