Beach Ford

Vehicle service was performed on tine without delay was contacted by Jonathan on completion of service contacted by Jonathan on completion of service More

I cannot say enough good things about this dealership! Sure, I had my fair share of negative experiences at other dealerships, and even at this one too, but the difference is that once they were aware of Sure, I had my fair share of negative experiences at other dealerships, and even at this one too, but the difference is that once they were aware of the negative experience that I previously had with them (bad enough to make me NEVER purchase a Ford vehicle again), they were willing to listen to the issue to do what was possible to make the situation better. As a result of this small gesture, the Barton’s made me a Ford customer for the foreseeable future. This incident that I am referring occurred in 2015 while it is now 2023. I wanted to make sure that I left a review to acknowledge that sometimes a bad experience can be turned around into a good one, or even more better ones in the future. I ended up purchasing a 2015 F150 then and I STILL own it now! I was fortunate to work with Mr. Tony Perez, and I can honestly say that I believe he is the easiest and most up front representative of that dealership in the business of selling vehicles that I have ever met or even worked with…and I have purchased about 27 different vehicles from countless other dealerships! However, all of that shopping around stopped for me once we closed the deal on that 2015 F150. I am a Ford guy and I have already purchased 2 more vehicles from him at this dealership since then! The ONLY complaint I may possibly have is that I didn’t like waiting so long for my Lightning to be delivered! I would buy ALL of my vehicles there if my wife wanted a Ford, but unfortunately she wanted another brand. Even in that case, guess who was able to assist and have someone help me out with that task? That’s right! Mr. Tony Perez! There is not any reason for me to go anywhere else when I am ready to get my next vehicle. In fact, I keep in touch with Tony and I am looking forward to my next F150 purchase in the next year! If you want an honest and straight talker when you are in the market, then Tony is the person you want to have making your deal to buy! When my 2022 Ford Lightning finally arrived at the dealership, I was so excited to finally receive it. Unfortunately for me, when it arrived I was on the other side of the country for work. I wasn’t going to be back for a couple of weeks! This was going on right at the start of the Lightning deliveries when EVERYONE was looking to find one to buy. Tony made sure that the truck stayed on that lot for me when I got back! THEN, I made crazy decision that I may NOT want that truck, so it was actually ON SALE at the dealership (at a steep mark-up, I am sure). I was pretty devastated about it but when I got back in town that truck was STILL in the showroom waiting for me so I decided to go ahead and try to make the purchase again! I was not sure it would be possible to buy it at the MSRP as was the deal prior to my backing out of it. When I called Tony to ask if I could still buy that truck he let me know that “of course you can buy it, it is STILL technically here for you until it is sold!” Lol. I was thrilled because there was someone on the schedule to check it out that evening. So I was able to make that purchase and close the deal on that sucker and I have to say, it was a xxxx of thing that I did because I love this lightning and it is in a color that is no longer offered! So, I think in closing I will say that as long as Tony Perez is selling Fords at Beach, I will be buys my Fords at Beach through him! Thank you Tony and I appreciate your honesty and the no “xx” method of getting the job done! I look forward to seeing you again at my “older” F150’s next service appointment so we can start the discussion on my next F150! Thank You Again! More

They tried to do a bait and switch on me. I went to buy an SUV and they were trying to get me into a car. The salesman was nice enough but don’t tell me that the car that I wanted was just so I went to buy an SUV and they were trying to get me into a car. The salesman was nice enough but don’t tell me that the car that I wanted was just sold that morning then keep making appointments for people to see it two days after. More

Worst sales service ever. Took deposits from more than 1 person without telling them. Dishonest Took deposits from more than 1 person without telling them. Dishonest More

My husband and I accompanied my daughter to purchase her first vehicle yesterday. When we went to Beach Ford we had to hunt down someone to help us. We finally found salesman named Gabriel who was less than first vehicle yesterday. When we went to Beach Ford we had to hunt down someone to help us. We finally found salesman named Gabriel who was less than helpful the first vehicle we looked at had a dead battery so we couldn’t test drive it the second vehicle he showed us as my daughter was getting ready to test drive it. My husband noticed the tire was low. He mentioned it to Gabriel who responded it should be fine we then popped the hood to find transmission fluid puddled up on top of the engine, when we asked him about that he responded “I’m not much of an engine guy“ we walked away as we were leaving. We noticed he took that same vehicle and put it back on the sales lot instead of bringing it in for service we ended up going to checkered flag Toyota and had an amazing experience and my daughter left with a car that she loves More

What can be said about the service department that hasn’t already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas already been said in the comment section here. First and foremost Service department was great until Walker left. Once he left they appointed Lucas it has gone all to xxxx. It’s like dealing with a high school drama. Have zero confidence in anything and everything they say. I honest started going to priority to have my maintenance and anything else. Personally think it’s a shame that the Barton’s do not care about their customers and don’t care how their service department is ran. More

My husband and I had and appointment with Mialena Davalos. She was so nice and sweet and professional. We haven't bought a car in over 13 years so we didn't know what to expect. She was so great! I Davalos. She was so nice and sweet and professional. We haven't bought a car in over 13 years so we didn't know what to expect. She was so great! I can't say enough good things about our experience there. They made us feel comfortable and almost like we were family! We weren't nervous at all. It was a very enjoyable experience! Mia was incredible!! Her Manager was so nice and the finance person Jason was super great as well. We would recommend anyone going there. Thank you all for your patience and support! More

BEWARE- Beach Ford may damage your truck/car when your vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their vehicle is taken in for a Customer Service Repair (i.e., another name for RECALL without the negative connotation) and will refuse to fix what their mechanics broke. After receiving notification from Ford of four CSR repairs needed on my vehicle, I brought my vehicle in to resolve a minor squeak. When I left Beach Ford my check engine light came on and the engine began to shudder. Beach Ford was nice enough to provide a $3,000+ invoice to repair the damage they caused. When speaking with Ford Motor Company the representative actually said, "We have found the CSR reboot Beach Ford performed on your vehicle actually makes the issue worse; unfortunately, Ford only covers the cost to repair up to so many miles". Take your repairs and or purchase business elsewhere. The only thing Beach Ford cares about is taking your money. More

Worst service ever. Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech Brought my SUV in for service, was charged $130 and they still didn't find the issue with the vehicle. In the process of removing the wheel, the tech broke the lug nut and stud, didn't repair it and left it in my front seat. I left a message with the Service Manager, he has not called me back. This is one establishment that I will never patronize again. More

Been a customer at beach ford for over 25 years have Have brought over dozen cars My family Has 5 beach fords on the road today. Brought a used beach ford In early August 3 day after I took deli Have brought over dozen cars My family Has 5 beach fords on the road today. Brought a used beach ford In early August 3 day after I took delivery the brakes failed after a week they finally said it was not there problem I was promised a call from management twice it never happened they have a very poorly run dealership it has not always been that way something changed according to the reviews it looks like first of the year Too many dealerships in Hampton Roads to put up this crap NEVERMORE More