Beach Ford

First off, I want to thank the sales personnel who helped us pick out our new 2023 Ford Bronco. Seating down and figuring out the process was what I expected from Beach ford, since I've bought all my vehicle us pick out our new 2023 Ford Bronco. Seating down and figuring out the process was what I expected from Beach ford, since I've bought all my vehicles from them. That's where everything went south, like really south with the bronco. After have the 2023 ford Bronco for 14 days only. The transfer case motor went out on a new bronco with off the showroom floor purchase. After two days for deliver and install. The vehicle had more codes that now we have to replace the entire assembly for the system. Again, a new off the showroom floor purchase with 3 miles. Now we are looking at a vehicle starting off with problem that I'm still having to pay for the purchase. Now talking to several personnel then on to the sales manager. It's really start looking further down south with the issues. Now, calling and visiting the dealership, it's the first-time hearing about the issue (Not really buying that). Now waiting on a call that management said will do in a couple of hours (phone is always on me). NO CALL! Now the repair on a new vehicle looks to be longer and my wife is without a second vehicle since we traded up to this vehicle. Now it really goes more south since the dealership doesn't want to pay extra for finding another vehicle but try to put us back in the 2023 ford Bronce that fail after 14 days. I've known and purchased vehicle in beach ford for over 20 years and now I feel like we are being shafted (using a better word than I feel is happening). I will make sure I ask the owners at one of the local functions that is attended, why this has happened. Update: Now that Beach ford really not looking at the costumer and just their pockets. They are asking me if I will pay the mark up value of cost from getting from another dealer. That should be something a dealer is willing to do if selling a new vehicle that has issues and not pass on to the customer. They are telling me that no dealer is willing to take a trade on a vehicle that has issues. So why should I have to take the same Issue than. Again, this is a new off the showroom floor purchase. No customer should have to go through this kind of problem. I believe Beach Ford is trying to protect it's image as number one dealer instead of supporting the customer. The customer is why you are number one dealer. More

I was very disappointed in my recent service at Beach Ford. The service manager and service rep were great and really worked with me. However, after being a loyal Ford customer the past 20 years, I will Ford. The service manager and service rep were great and really worked with me. However, after being a loyal Ford customer the past 20 years, I will find it hard to ever purchase a Ford again nor will I ever recommend a Ford to anyone in my network looking for a vehicle at this point. I spent $17,800 over 5 visits to the Beach Ford Service Department in 5 months to correct the same issue. After my last visit, I did get a rental car for free (thank you) and had that 90 days. My F-150 was in good condition and I take care of my vehicles but spending almost $18,000 with ~78,000 miles on an 8 year old vehicle is ridiculous. I specifically bring my vehicle in to the dealership service knowing I will pay a little more probably but that the job will get done correctly and the first time. It took 5 times and almost $18,000. I hope the owners at Beach Ford know their service department people are good customer service wise but there overall end product after 20 years of a loyal Ford customer is gone. I want to purchase the new Bronco but will go no where near a Ford again knowing the potential to pay tens of thousands of dollars for service after a few years. More

I needed quick service for my f150, I am from out of the state and they got me in right away and took care of the issue with my truck. I couldn’t be more pleased with the overall experience with Beach Ford! state and they got me in right away and took care of the issue with my truck. I couldn’t be more pleased with the overall experience with Beach Ford! Thanks for the great service! More

I am so impressed with the entire team @ Beach Ford from the time of the initial call to them getting my needs taken care of! None better! the time of the initial call to them getting my needs taken care of! None better! More

Joven Durose was very knowledgeable and professional with all aspects of my buying experience. I would use Beach Ford again. all aspects of my buying experience. I would use Beach Ford again. More

konner price was a pleasure to work with found me the truck i wanted.plus he took care of my girl when she bought a explorer. I have to thank cliff also truck i wanted.plus he took care of my girl when she bought a explorer. I have to thank cliff also More

Had an excellent experience purchasing a truck from Beach. Salesman (Tony Perez) made it pressure free and quick. I appreciated the no nonsense approach. Will definitely buy from them again. Beach. Salesman (Tony Perez) made it pressure free and quick. I appreciated the no nonsense approach. Will definitely buy from them again. More

Great service. Isaac Taylor was thorough and efficient. He came to the house for a service recall. The service took under 10 minutes to complete. Very happy wit Isaac Taylor was thorough and efficient. He came to the house for a service recall. The service took under 10 minutes to complete. Very happy with the service. More

I went to Beach Ford on 10/4/2023, after work just to look. I met a young man, Jafet(Jay) Rodriguez. I had only planned on looking around. His enthusiasm about his work was so awesome. I was only there f look. I met a young man, Jafet(Jay) Rodriguez. I had only planned on looking around. His enthusiasm about his work was so awesome. I was only there for maybe 30 mins. With his knowledge and excitement he made me fall in love with a particular truck. On 10/5, while I was at my job, Jay did all the footwork needed to help me get this truck. I have him specifics and he met them. It was only 24 hours later that I was able to drive that truck home because of all the attention and desire that Jay had. That first night Jay promised he was gonna make things work for me and he didn't fail. This is my 5th vehicle from Beach Ford. They have always impressed me with their service to their customers. Thank you Jay Rodriguez More

Jafet Rodriguez, Was such an incredible human Being. He really went above and beyond in our experience at Beach Ford. Thanks! He really went above and beyond in our experience at Beach Ford. Thanks! More