Beach Ford

This is the second vehicle I have bought from Mykell Stanley at Beach Ford. I just wanted to say, he is very professional and truthful in the dispensation of his duties. Sometimes we want to get in and Stanley at Beach Ford. I just wanted to say, he is very professional and truthful in the dispensation of his duties. Sometimes we want to get in and out of the dealership as quick as possible. He is straight forward and on point when it comes to his estimation of time to complete the process and very knowledgeable on the products as well. I am very happy with his service. More

I recently had the opportunity to utilize their mobile service for a software update. Great new service right to your home! service for a software update. Great new service right to your home! More

Catie is always friendly and helpful. Her followup and response is excellent. She is the reason I bring all 3 of my vehicles to Beach Ford for servicing. Her followup and response is excellent. She is the reason I bring all 3 of my vehicles to Beach Ford for servicing. More

Overall, I was able to schedule an appointment quickly and they completed the work, but nobody could give me proper pricing until the job was completed. and they completed the work, but nobody could give me proper pricing until the job was completed. More

Everyone is always consistently friendly and efficient. Showroom is comfortable and waiting area is great! Showroom is comfortable and waiting area is great! More

Clean facility, friendly staff and great service technicians. Takes a while to get responses to phone calls sometimes. Large volume of customers means occasionally long wait times. technicians. Takes a while to get responses to phone calls sometimes. Large volume of customers means occasionally long wait times. More

Thanks to Ford representative Mel and her team. I had a great experience. Was informed of my cars situation , and what was needed for the repair. Honest with the price. I had a great experience. Was informed of my cars situation , and what was needed for the repair. Honest with the price. More

I will NEVER bring my car back to Beach Ford after getting over charged and dealing with a rude service advisor. I questioned the amount being charged for labor which set her off. She and her co worke getting over charged and dealing with a rude service advisor. I questioned the amount being charged for labor which set her off. She and her co workers felt the need to stand around and proceeded to discuss my family and talk badly about customers. We came to pick up the car and was standing by the cashier's desk to pay when someone walked over and slammed the paper work down walking off. Ashley and her co workers were bashing my family after calling to get information on why the dealership had the car for two days and the car was still not ready. You need to go find another job! Customer Service does not include bashing the customers no matter what the situation. I work for a sister dealership you best believe YOUR name will be discussed as well as the remarks you made in front of other customers. Your attitude was uncalled for and rude. More

Beach ford is the only dealership that I’ll use in this area. Their service center is unparalleled in the industry. I just had my window stick down and took my truck in, unscheduled, and they fixed it in u area. Their service center is unparalleled in the industry. I just had my window stick down and took my truck in, unscheduled, and they fixed it in under an hour. No lie. So impressed with beach ford! More

Since you asked, I will tell you of my experience at Beach Ford on August 15, 2023. I arrived for my 10 o'clock appointment a little ahead of time and since I am 90 years old and I must use a cane to Beach Ford on August 15, 2023. I arrived for my 10 o'clock appointment a little ahead of time and since I am 90 years old and I must use a cane to help me stand up, I felt that your Advisor, Winston Reed, could have at least offered me a chair to sit down, while he did his paper work. I was there for a state inspection and an oil change and he told me that it would take about two and a half hours to get It done, and he would let me know when it was complete. I went to the waiting area and waited for a little over two and half hours and I went to see what the progress on the car was. It seems that Winston Reed had gone to lunch. I found a chair in the reception area and waited for him to return. When he got there, he informed me that my tires did not pass inspection and needed to be replaced. He said it would take about another hour to get them replaced and he would let me know when it was ready. I proceed to the waiting area again and waited. After I waited for another two hours, I was tired, hungry and irritable. I proceeded to find out what was going on. Finally, after more paper work, while I stood and waited, Winston proceeded to get my car and I finally got through after three o'clock. I feel that Winston should have at least kept me informed about what was going on and showed a little consideration for me while I was there. I have dealt with Beach Ford since 1988 and this is the worst treatment that I have ever had to endure there. More