Beach Ford

It's easy to get appointment. Very nice people. Good service. Little wait time. Clean place. Very nice people. Good service. Little wait time. Clean place. More

Kept me updated on repair work. Everything requested was fixed properly. I will definitely go back in future. Everything requested was fixed properly. I will definitely go back in future. More

Have purchased over 12 vehicles from this dealership. Sales and service is top notch. Kudo's to Jeff Tuell and his upmost professionalism and knowledge in making another purchase from Beach Ford. Best Fo Sales and service is top notch. Kudo's to Jeff Tuell and his upmost professionalism and knowledge in making another purchase from Beach Ford. Best Ford Dealer in the Hampton Roads Area. More

Do not buy or service your vehicle here. Please stay away from this place if you are African American or if any minority classification. My recall issue was not fixed, and they tried t Please stay away from this place if you are African American or if any minority classification. My recall issue was not fixed, and they tried to charge me to come back for a diagnosis of the same recall. My software is still going haywire, and my truck is still shutting down in the middle of traffic almost getting me and my family killed This is deadly customer service practices that Ford is not being held accountable for their defective trucks & installed products. More

We love bringing our truck in for service and inspections. We had our new service person Vanna and she was very pleasant and helpful. She was very through with explaining our paperwork and ca inspections. We had our new service person Vanna and she was very pleasant and helpful. She was very through with explaining our paperwork and came to the food area to walk us out to the checkout and payment and she loved my truck! More

First off, I want to thank the sales personnel who helped us pick out our new 2023 Ford Bronco. Seating down and figuring out the process was what I expected from Beach ford, since I've bought all my vehicle us pick out our new 2023 Ford Bronco. Seating down and figuring out the process was what I expected from Beach ford, since I've bought all my vehicles from them. That's where everything went south, like really south with the bronco. After have the 2023 ford Bronco for 14 days only. The transfer case motor went out on a new bronco with off the showroom floor purchase. After two days for deliver and install. The vehicle had more codes that now we have to replace the entire assembly for the system. Again, a new off the showroom floor purchase with 3 miles. Now we are looking at a vehicle starting off with problem that I'm still having to pay for the purchase. Now talking to several personnel then on to the sales manager. It's really start looking further down south with the issues. Now, calling and visiting the dealership, it's the first-time hearing about the issue (Not really buying that). Now waiting on a call that management said will do in a couple of hours (phone is always on me). NO CALL! Now the repair on a new vehicle looks to be longer and my wife is without a second vehicle since we traded up to this vehicle. Now it really goes more south since the dealership doesn't want to pay extra for finding another vehicle but try to put us back in the 2023 ford Bronce that fail after 14 days. I've known and purchased vehicle in beach ford for over 20 years and now I feel like we are being shafted (using a better word than I feel is happening). I will make sure I ask the owners at one of the local functions that is attended, why this has happened. Update: Now that Beach ford really not looking at the costumer and just their pockets. They are asking me if I will pay the mark up value of cost from getting from another dealer. That should be something a dealer is willing to do if selling a new vehicle that has issues and not pass on to the customer. They are telling me that no dealer is willing to take a trade on a vehicle that has issues. So why should I have to take the same Issue than. Again, this is a new off the showroom floor purchase. No customer should have to go through this kind of problem. I believe Beach Ford is trying to protect it's image as number one dealer instead of supporting the customer. The customer is why you are number one dealer. More

I was very disappointed in my recent service at Beach Ford. The service manager and service rep were great and really worked with me. However, after being a loyal Ford customer the past 20 years, I will Ford. The service manager and service rep were great and really worked with me. However, after being a loyal Ford customer the past 20 years, I will find it hard to ever purchase a Ford again nor will I ever recommend a Ford to anyone in my network looking for a vehicle at this point. I spent $17,800 over 5 visits to the Beach Ford Service Department in 5 months to correct the same issue. After my last visit, I did get a rental car for free (thank you) and had that 90 days. My F-150 was in good condition and I take care of my vehicles but spending almost $18,000 with ~78,000 miles on an 8 year old vehicle is ridiculous. I specifically bring my vehicle in to the dealership service knowing I will pay a little more probably but that the job will get done correctly and the first time. It took 5 times and almost $18,000. I hope the owners at Beach Ford know their service department people are good customer service wise but there overall end product after 20 years of a loyal Ford customer is gone. I want to purchase the new Bronco but will go no where near a Ford again knowing the potential to pay tens of thousands of dollars for service after a few years. More

I needed quick service for my f150, I am from out of the state and they got me in right away and took care of the issue with my truck. I couldn’t be more pleased with the overall experience with Beach Ford! state and they got me in right away and took care of the issue with my truck. I couldn’t be more pleased with the overall experience with Beach Ford! Thanks for the great service! More

I am so impressed with the entire team @ Beach Ford from the time of the initial call to them getting my needs taken care of! None better! the time of the initial call to them getting my needs taken care of! None better! More

Joven Durose was very knowledgeable and professional with all aspects of my buying experience. I would use Beach Ford again. all aspects of my buying experience. I would use Beach Ford again. More