Beach Ford
Virginia Beach, VA
Filter Reviews by Keyword
By Type
Showing 586 reviews
The experiences with the Service department are a disaster. If you purchase a vehicles here do not get the additional service package, and take your vehicles elsewhere for a service. During an oil ch disaster. If you purchase a vehicles here do not get the additional service package, and take your vehicles elsewhere for a service. During an oil change they left bolts from the engine protection plates in my cup holders rather than put them back correctly or at least inform there was an issue before letting me drive off with lose hardware. They appointment before that they clearly had an issue with their alignment calibration machine as my allignment was way worse after they did the adjustment than it was before I took it there. They tried telling me I had to buy camber kits because it was so far off when it was their mistake in the first place. And when you try to bring these issues up to Lucas or Vince who are the managers… They aren’t there and don’t call you back. Customer service is pretty terrible now. Tony Perez with Sales was great and Beach Ford was my go to Ford Dealership for my last two F-150s. Unfortunately, I will not be making that mistake again. Plenty of other dealerships in the area with great reviews. More
My daughter and I found the ideal vehicle thanks to Nia Williams. She showed us several trucks until we found the one that met our needs. She was very nice, patient, and knowledgeable. She even called toda Williams. She showed us several trucks until we found the one that met our needs. She was very nice, patient, and knowledgeable. She even called today and helped me order an accessory that we wanted. Thank you Beach Ford More
Friendly, mostly stays on time with appointments . Always let's you know when they find a problem, you decide to fix or not( also how much $$ the repair cost, if not warrantyied). Always let's you know when they find a problem, you decide to fix or not( also how much $$ the repair cost, if not warrantyied). More
Easy negotiations. Sales staff was very helpful and knowledgeable of the 2023 F-150 Limited that I was interested and ultimately purchased. Love the truck. Sales staff was very helpful and knowledgeable of the 2023 F-150 Limited that I was interested and ultimately purchased. Love the truck. More
Sales person, Thomas Miles was very knowledgeable and professional. He made the entire car buying process smooth. I highly recommend Thomas. professional. He made the entire car buying process smooth. I highly recommend Thomas. More