Beach Ford

Worst service department and customer service I’ve ever had to deal with. My car had to have battery replaced and was there for over a week. They stored the dirty parts in my front seat and their dirty b had to deal with. My car had to have battery replaced and was there for over a week. They stored the dirty parts in my front seat and their dirty battery charger in my back seat. I asked my service advisor, Erica if they could wash and vacuum my car and was told they don’t have a detail department onsite. I said I only want it washed and vacuumed and she said they still could not provide me that courtesy after storing dirty parts in my front and back seat. More

Been very pleased with Beach Ford's service after purchasing an $85,000 / 2023 F150 platinum truck, especially their mobile service. However, my truck had a rear axle bolt shear off, which it was un purchasing an $85,000 / 2023 F150 platinum truck, especially their mobile service. However, my truck had a rear axle bolt shear off, which it was under 'recall' from FEB 2021 - DEC 2022.......My truck was manufactured Feb 8, 2023; therefore, they said it did not fall within the timeframe of the recall. They said they reached out to FORD and did get the repairs knocked down from $1,000 to $150, which I agreed to before knowing about the recall. Once the work was completed, I spoke with Lucas whom eventually dismissed the $150, AFTER A LONG DISCUSSION, but for the most part he insuated that I was being unreasonable and not transparent! Not sure anybody else would agree with Beach Ford saying that I needed to pay anything especially since there was a recall for the EXACT situation - missed by 5 weeks, and it is a Safety Issue?? I still am dumbfounded how they would even ask for ANY payment since it was clearly a factory defect, which was recognized and documented. Any thoughts?? I don't like giving them only 3 stars, because all my other visits have been professional and considerate. This one just left a bad taste in my mouth More

I had my Ford Mustang serviced at Beach Ford this week with service advisor Erica. I had a state inspection, oil change and tire rotation done. Erica contacted me shortly after they opened at 7:00 am to r with service advisor Erica. I had a state inspection, oil change and tire rotation done. Erica contacted me shortly after they opened at 7:00 am to review the work order and my time needs. She was very friendly and professional. She maintained excellent communication during the service offering required and optional repairs. I was able to pick up my car an hour early! She even contacted me today to make sure I was happy with everything! I am very much and will continue going to Beach Ford and now Erica for my automotive needs! Thank you! More

Great dealership. Positive experience. Highly recommended. Salespeople were very good. I really like the vehicle I purchased. Positive experience. Highly recommended. Salespeople were very good. I really like the vehicle I purchased. More

Always a great experience at Beach Ford. I will only purchase from them. Best manager. Best sales people. I will only purchase from them. Best manager. Best sales people. More

The Beach Ford team came to my house and quickly changed the oil. Excellent service! the oil. Excellent service! More

Beach Ford always courteous and act in a professional manner. Drop off of vehicle and lounge area is clean and accomadating. manner. Drop off of vehicle and lounge area is clean and accomadating. More

Excellent customer service! Had my Explorer serviced and the whole experience was pleasant and easy! Staff is very friendly! I bought my vehicle last year from Beach Ford. Every Had my Explorer serviced and the whole experience was pleasant and easy! Staff is very friendly! I bought my vehicle last year from Beach Ford. Every interaction has been pleasant! Thanks! More

Prompt courteous service. Fast. Accurate. Honest. Will definitely use this vehicle service again in the future. Fast. Accurate. Honest. Will definitely use this vehicle service again in the future. More

It’s always a pleasure to deal with Emily when buying a new vehicle. Beach Ford is the place to go for all your vehicle needs new vehicle. Beach Ford is the place to go for all your vehicle needs More