Bayway Chevrolet

Everyone was super friendly when they thought I was buying a car. When I called them within a couple of hours to tell them that I had changed my mind and that I wanted my deposit back, everything chan buying a car. When I called them within a couple of hours to tell them that I had changed my mind and that I wanted my deposit back, everything changed. I was treated very rudely, told I wasn't told things that I was. David Zach then began being very nasty on the phone and hung up on me. I have made several phone calls there to get my money back, still haven't and now I have to go through the bank to get my money back. DO NOT EVER GO THERE, ABSOLUTELY TERRIBLE AND UNPROFESSIONAL!!!!!!!!! More

This is long but an important lesson can be learned from this. Hubby & I bought a new vehicle from Strickland a few weeks ago. Salesman was very nice/helpful which is why I rated them highest in Friendlin this. Hubby & I bought a new vehicle from Strickland a few weeks ago. Salesman was very nice/helpful which is why I rated them highest in Friendliness. However the Finance Dept is something else. Hubby was quoted a price/payments & we took vehicle home while paperwork was drawn up (it was a weekend). When he went in to sign papers the Finance guy told him an additional down payment was needed & payments would be almost $100 more than was discussed. He also told hubby that GAP insurance would have to be added as it would appeal to finance company. Hubby really wanted the vehicle so he signed papers (I was not there when the deal went down or it'd been a completely different scenario). A few days later the signed copies come in the mail & I questioned hubby on some of the amounts (hubby was due a "supplier discount" because of his job). Hubby called Strickland several times, left message to Finance guy but no one returned the call. Hubby called GM 800 # & the rep also noticed the figures on the contract seemed odd (supplier discount could not be located on contract). Pretty soon district managers were notified & THEN the calls started coming. When hubby went it to speak to the Manager of Finance we were surprised to learn that the contract figures were changed: our GAP insurance was removed & APR percentage was lowered. Manager of Finance told hubby that the finance guy who did the paperwork was apparently trying to get incentives & flat-out told hubby that when they sell GAP insurance they get trips to Las Vegas. They also get incentives for pushing the extended warranties. As a "sorry" the Manager removed the GAP & lowered our APR but left the extended warranty alone, which was all in our favor. Overall, I wish I'd been there to go over the figures w/a fine-toothed comb & question EVERYTHING. We went there on a recommendation from a friend but it was not worth it! Only the salesman was good about keeping in contact w/us even when things started to get "hairy" & told us to go back for a complete vehicle detail & full tank of gas. I DO NOT RECOMMEND STRICKLAND CHEVROLET IN PEARLAND WHATSOEVER! NEITHER DOES HUBBY! More

After eternity I had 8 salesmen talking on one side of store, I had to yell, "who do I have to talk to, to purchase a vehicle" and asked for owner of store, all salesmen scatered, owner gone. Later had to store, I had to yell, "who do I have to talk to, to purchase a vehicle" and asked for owner of store, all salesmen scatered, owner gone. Later had to get 2nd sales person out of desk so I could use computer, the only computer with internet access, I needed to check pricing/options as I knew more than 1st salesman. Later refered to person that locates vehicles for dealreship, again knew more than him and was able to locate truck on chevy website faster than than him. They tried to push several vehicles that didn't have the only one option I wanted, it was complicated for them to bring the truck I wanted. Left store, they lost sale. More

They are the worst dealership I have ever worked with. The lie and fast talk you through all the forms and at the end when you think you finally got an understanding, they swep the rug off from you. I was The lie and fast talk you through all the forms and at the end when you think you finally got an understanding, they swep the rug off from you. I was planning to buy a vehicle through them however, due to unexpected financial diffuculty I could not. Since I still had not signed any financial contract with them, I decided to return the vehicle to them and requested my deposit back. THEY REFUSED eventhough it states clearly that if I cancel any time before receiving notice of approval I can cancel without question and all sums of deposits would be returned to me. I quickly spoke with the manager Dave Robins who was the pinnalce of unprofessionalism. He stated "thats just business". Whatever you do DON'T BUY FROM THEM!!!!!!!! More