Bayway Chevrolet

it was non stressful and very well treated like vips got great assistance with Pablo Tovar. He was very understanding of our situation and was on top of everything. We would recommend Pablo as a repeat got great assistance with Pablo Tovar. He was very understanding of our situation and was on top of everything. We would recommend Pablo as a repeat dealer for any of our friends. More

Best Car Experience Ever!!!! My husband and I were in need of a new vehicle. Andre not only got us into a new vehicle, but the truck of our dreams!!!! Andre didn't play any game My husband and I were in need of a new vehicle. Andre not only got us into a new vehicle, but the truck of our dreams!!!! Andre didn't play any games. We came, saw, test drove, and signed our paperwork within 2 hours! If your looking for a salesman, Andre is the one! Thanks Andre! K. Davis More

Sorry Excuse ***Update*** After posting this review I was contacted by a rep and a line of actual conversation was opened. An amendment to the deal was made and ***Update*** After posting this review I was contacted by a rep and a line of actual conversation was opened. An amendment to the deal was made and I am appreciative of the efforts made. I'm a little disheartened at what it took to get someones attention but none the less Mr. Todd Harvey stepped up and did what was within his power to correct the situation. Thank you. _______________________________ First, this rating does NOT reflect that of the Salesman or Finance Manager I closed the deal with, even though, in his own way, the salesman was a contributor This rating is in regards to the dealership, its manner in dealing with an important matter, and blatant lack of care, concern or interest. Second, if completing this survey results in having my credit run AGAIN... than I forfeit all aforementioned statements. If that statement makes no sense the read the rest of my story. It began with spotting a 2013 GMC 2500 Denali while in the area then stopping to see it and get some details. I was in a rush but asked KC about the price. I let him know that was more than I was willing to pay but should he be able to get it within the stated parameters I'd deal. I watched the truck online and the day it came down to the price I liked on 1/12/2015 I called the dealership. Having not heard from KC and not being able to find his card I simply asked for an available salesman. Ryan picked up the phone. I inquired about the 2013 Denali, asked if he still had it and if it was available to which he replies yes. After asking about current interest rates I gave him my information with permission to run my credit. He called back in the five minutes as promised to tell me I was all good to go BUT.... the 2013 GMC had a deposit on it and they had to hold it until that Saturday, if that party did not opt to buy it, it was mine. I mentioned the fact that he should have told me that BEFORE he ran my credit but to keep me posted. That Friday, 1/16/2015, Ryan called to tell me the truck had in fact sold then tried to interest me in something similar with 40k more miles. I explained to him the problem... I now have a hard inquiry into my credit and no truck to show for it. I'm not going to jog around town having my credit run over and over so you sir need to find me a truck. I'm locked in to your dealership now and you should have told me about the deposit on the other pick-up before running my info. Now that you have, you need to go find me a truck. That was the last time I heard from Ryan..... I found KC's card 1/18/2015, called him, filled him in and asked him to find me a truck. On the 19th I decided to drive BACK down to Pearland to meet again, face to face, and develop a game plan and explain my frustration. It just so happened that KC had located a 2014 2500HD that was very comparable with lower miles and I closed the deal that day. The next day I returned to take delivery on the vehicle and drive it home. When I got home I got the notice that there had been a second hard inquiry into my credit. I immediately contacted KC and asked for him to get me an explanation. He informed me later that Ryan had originally run my information in the New Car Department (even though I at no point inquired about a new car) so when I purchased the truck The Used Car Department needed to obtain the information. By now I am STEAMING! I explained that these were internal problems, this is a screw up on the part of the dealership and Mr. Ryan. I was very clear during the paperwork process that my credit had already been run and asked several times if they would be doing it again. Each time I was told NO. I received a later update that no one was willing to do anything to rectify the situation because it involved two different departments and one had no bearing on the other. Not one to give up I tried a different approach. on 1/27 I called Strickland and began an inquiry as though I were a new customer. Having been told that there were two Ryan's and neither one wanted to claim responsibility I asked for them both on separate occasion. First Ryan Crowder, then Ryan Rivera. Crowder handed me to Rivera and Rivera back to Crowder. Now this "Ryan" and I only ever did speak via phone on 2 occasions but if I were a betting man the money is on Rivera. Anyway, I digress.... The story I presented was that which I've presented here, they had my information, someone was supposed to find me a pick-up, and no one has called in a considerable while. I received a call back where I told Crowder to proceed with the shopping and once he found something, he already had my credit info so I wasn't offering it up again. This changed his tone. The next few phone calls consisted of me breaking down this problem for Mr. Crowder and offering him a free steak if he could help me sort this out. (I know Rivera handed me off, I know Crowder was being honest. What salesman hands off a 50k slam dunk sale at the mention of a my name? A guilty one!) The result; NOTHING! Each department says to call the other and they even went so far as to try to blame it on a salesman that separated from the company the week before. Touching on that note, as a business owner myself - know who pays the price when one of MY employees screws up? I DO! telling whomever is disgruntled that that individual no longer is here does NOT clear me! They are still MY customer and I have to do what I must. Strickland Chevrolet has done nothing, offered nothing, extended no olive branch, suggested no recourse or even went so far as to offer me a free steak to shut me up. Of course, why would they even need to try, they had made their sale and the damage was done Had I known my credit would have been run yet again I would have sought out another dealership closer to home and denied these xxxxxxx the money! The BBB, State Attorney General's complaint office and ever willing ready and able website will get this letter as a review. If I am going to have my good name marked up then so shall the ones responsible! More

Thank you strickland for my new car !! Hi I just want to said that I'm so happy with my new Tahoe 2015, Erika my sales person help me choose my new vehicle, she was so helpful.. she took t Hi I just want to said that I'm so happy with my new Tahoe 2015, Erika my sales person help me choose my new vehicle, she was so helpful.. she took the time to show me this beatifull suv.. Thanks I really recomend her, ask for her if you are trying to buy a car, she also speaks spanish.. More

Beyond Excellent Andre Ward is the main reason for my purchase I've known him for many many years. He's sold me two vehicles from a previous dealership and two vehicle Andre Ward is the main reason for my purchase I've known him for many many years. He's sold me two vehicles from a previous dealership and two vehicles from Strickland. He makes sure that the customer is happy. If there's nothing on the lot at that time he will search until he finds it. He's made my search for vehicles very easy and stress free. Thank you for all that you have done for me and my family. More

Great Customer Service Come to look at some trucks but not ready to buy but will be back to see Andre he and the staff did well great job Come to look at some trucks but not ready to buy but will be back to see Andre he and the staff did well great job More

Great service, great price !! I had a great experience at Strickland chevrolet my salesman was Erica she help me find the right car for the right price she guide me through the pro I had a great experience at Strickland chevrolet my salesman was Erica she help me find the right car for the right price she guide me through the process of buying my first car thank you Erika. More

Henry is the BEST! Henry is the main reason for my purchase at Strickland! He's friendly, responsive and cares that the customer is happy at the end of the day. He mad Henry is the main reason for my purchase at Strickland! He's friendly, responsive and cares that the customer is happy at the end of the day. He made sure I was in and out of there as quickly as possible, and that is important when you have a tight schedule. The only negative I have is that the dealership would not replace a key remote for the used GMC 2500. I felt that when you spend $40K on a used vehicle, they should be more than happy to provide you with a remote that surely costs the dealership well under $100. The service department has been great and James in financing was awesome! Henry will be the reason I might refer. I'll be looking to him for any future purchases! More

Excellent The sales rep was very friendly and helpful. He made searching for a car easy and not time consuming. The service was in and out without any hassle. The sales rep was very friendly and helpful. He made searching for a car easy and not time consuming. The service was in and out without any hassle. More

Good Experience Diana, our sales rep., was very helpful and knowledgeable. I really felt like she new what we wanted and went above and beyond her duty to make sure Diana, our sales rep., was very helpful and knowledgeable. I really felt like she new what we wanted and went above and beyond her duty to make sure we were happy with our purchase. I would definitely recommend Diana to our family and friends to purchase a car from. Very trustworthy!! More