Bayway Cadillac of the Woodlands

Worst experience of my life, wife bought an Escalade that was presented to be 4x4 only for us to find out it wasn’t. Dealership refused to buy it back. I feel they took advantage of my wife’s lack of knowled was presented to be 4x4 only for us to find out it wasn’t. Dealership refused to buy it back. I feel they took advantage of my wife’s lack of knowledge. The salesman Austin was told repeatedly that we had to have 4x4 to pull behind our RV. More

I recently purchased a used vehicle, and Jorge Donaire, the salesman, was exceptionally knowledgeable about the cars I was interested in. He took the time to let me test drive each one and thoroughly expla the salesman, was exceptionally knowledgeable about the cars I was interested in. He took the time to let me test drive each one and thoroughly explained their specifics. I was impressed by his professionalism and attention to detail regarding the vehicles I was interested in. He ensured I was satisfied with my choice and even made sure my phone was connected before I drove off with my new car. Thank you, Jorge, for making this one of the smoothest and most stress-free purchases for me! I would also like to thank Henry Hernandez for working with me on my budget and actually listening to what I really needed. I will definitely be recommending this dealership and the salesman Jorge to everyone! More

The Check Engine light in my Cadillac went on when I was visiting the area from out of town - the day after Thanksgiving and the day before I had to leave. The Service Department fit me in and fixed the pro visiting the area from out of town - the day after Thanksgiving and the day before I had to leave. The Service Department fit me in and fixed the problem in less than 2 hours. Very grateful they were able to do that. I didn't miss a meal with my family and I didn't have to worry about what would happen driving home with the Check Engine light on. Icing on the cake was that the work was covered under warranty (i.e. no charge). Appreciate their honesty as well as service! More

First and last Cadillac I will ever buy from this dealership. Very disappointed. New cars are supposed to be ready to enjoy when you buy them aren't they? dealership. Very disappointed. New cars are supposed to be ready to enjoy when you buy them aren't they? More

Randy. Phillip. Jeff. Outstanding Supporting Sincere Committed Individuals. They remove the fear from car buying. They explain everything and the best part Phillip. Jeff. Outstanding Supporting Sincere Committed Individuals. They remove the fear from car buying. They explain everything and the best part is that when they do not know the answer they will find the answer that’s best for your situation. More

Jack Rebhun by far, allowed me to have the best salesmanship experience i have ever had. I was treated exceptionally well by him. I had some bumps in the road due to it was the weekend and my bank salesmanship experience i have ever had. I was treated exceptionally well by him. I had some bumps in the road due to it was the weekend and my bank closed but the team step in and allowed me to roll out with what I wanted thanks guys More

Even though we didn’t find the vehicle we wanted at Bayway, Henry Hernandez went above and beyond to attempt to find us the one we did wanted. Ask for Henry Hernandez, you won’t be disappointed. Bayway, Henry Hernandez went above and beyond to attempt to find us the one we did wanted. Ask for Henry Hernandez, you won’t be disappointed. More

Do not go here. They will make you waste your time. Most employees in this dealer do not know about the Cadillac cars, and they have very young unexperienced people They will make you waste your time. Most employees in this dealer do not know about the Cadillac cars, and they have very young unexperienced people handling customer care. I ordered a Liriq online and as they were the closest dealer, i selected them. I knew i had to wait for a while, but every time i called to ask about how the process is, how much time it may take, or even some details about the car, most did not even know what i was talking about, and did not care. I had even people from this dealer on the phone, who did not know what type of car the Liriq is. Last week I had a test drive scheduled for a specific time for the Liriq (I already have paid and reserved the car, and was sent a message that a test drive was happening, therefore scheduled a time for it), and after i arrived, i was just send to get to a youngster, who said that as i am not in the list, i was going to be treated as a walk in, and would have to wait till all appointments and walk ins were done. I left and immediately asked for a change in the dealership. They look to have enough business and therefore do not treat customers/prospective customers as they should. NOT FOR ME! I like to give my business to a dealer who knows their stuff, and who treats customers/prospective customers respectfully. More

Approaching day 5 of having my XT6 at this dealership (where I also bought it from) for scheduled maintenance and no updates as to when service will be completed, OR when my vehicle will be ready for pic (where I also bought it from) for scheduled maintenance and no updates as to when service will be completed, OR when my vehicle will be ready for pick up or returned to me. I’m currently healing a TBI issue, so I can’t drive to the dealership to handle this in person. I’ve called for an update, and I was transferred to the service advisor who handled the service order initially. She was with another client, so she was not available to speak over the phone at the moment. I left her a message and I asked her to call me back. I even sent her an email as well. No response yet to either the phone message or email. I am now convinced to never deal with this dealership again. More

They are a ripoff. The appraisal department will offer you the minimum payout for a trade. Went to Sewell and got top dollar trade. Beware of these crooks. The appraisal department will offer you the minimum payout for a trade. Went to Sewell and got top dollar trade. Beware of these crooks. More