Bayway Cadillac of the Woodlands

Anyway Team did a great job. Friendly no pressure honest environment. Great deal and never felt like they were trying to take advantage. Our sales rep (Santiago) was awesome. environment. Great deal and never felt like they were trying to take advantage. Our sales rep (Santiago) was awesome. More

After about a week of trying to sell my 2018 Ram 2500 I recieved a phone call from Nathan Bonnette acquisitions manager for Bayway Cadillac of the Woodlands offering to purchase my vehicle but needed me to recieved a phone call from Nathan Bonnette acquisitions manager for Bayway Cadillac of the Woodlands offering to purchase my vehicle but needed me to bring in to far an in person appraisal so that he could make an appropriate offer. I brought it in,Nathan Bonnette inspected my truck and made me an offer. I felt the offer was too low so I declined, we shook hands and parted ways. I continued to advertise my truck. Two weeks later I moved out of state. Day after Thanksgiving I was literally sitting in the sales office negotiating an awesome black Friday trade in deal when I got a call from Nathan Bonnette pretty much begging me not to sell it because he had a chance to talk to his manager as well as the general manager about my truck and they both said he could purchase it for $3500 more then he originally offered!! I made sure to ask him over and over is this for sure and he assured me YES 100% FOR SURE!!! Still skeptical and stressing to Nathan that I was not wanting to pass on a pretty sweet deal then drive over 800 miles if it wasn't a for sure thing so Nathan Bonnette reassured me by sending me a letter of guaranty with the new offer to set my mind at ease so I stopped negotiating in Oklahoma took additional time off work and drove my truck all the way from Oklahoma to sell to BAYWAY CADILLAC OF THE WOODLANDS. When I got there NATHAN BONNETTE told me he was sorry but there was a mix up but he could only honor the original offer!! Sorry. As I walked out of the dealership very upset I looked back to see Nathan and several of the dealership employees laughing as if this was a common thing that they find funny!! This type of disrespectful, deceptive, unscrupulous business practice has caused a financial loss and will not be swept under the rug!! ABSOLUTELY UNACCEPTABLE!! More