Bay Ridge Volvo

Leasing an XC70 I am a loyal Volvo owner and needed to lease an S-80 replacement. I was in and out with the first price being the last price on the deal in 24-hours. I am a loyal Volvo owner and needed to lease an S-80 replacement. I was in and out with the first price being the last price on the deal in 24-hours. I would recommend seeing Mr John Rotante, he was great. More

Grossly incompetent and feed you with misinformation If I could give this dealer negative stars, I would. After spending a couple of hours at the dealership and not even offered a test drive (didn't need If I could give this dealer negative stars, I would. After spending a couple of hours at the dealership and not even offered a test drive (didn't need it, because I had test driven the car elsewhere, but still!) I settled on a particular car and gave them a down payment. The salesman was not very knowledgeable of the particular model Volvo, as well as his own inventory! I had to find the car myself by browsing through their website and tell the salesman that the car I wanted was available. All this happened on a Saturday and I requested I pick it up the coming Friday... A couple of days later I changed my mind and asked for a different color and to pick up on Wednesday, as I had planned a trip to Montreal from NYC on Thursday. Shouldn't be a problem, since they have the car in stock, right? Well, turns out it wasn't as simple as that. First of all, it takes them a day to respond to my request. Then they tell me they will call me Wednesday morning to confirm. Nothing. So I call them to see what is going on. I told them I have a long trip ahead of me and asked if the car will be available for me to pick up, but they said the earliest would be tomorrow, Thursday. OK, that works for me, as long as it's early in the morning and I can get going on my trip by noon. "Well, it'll be around 11:00," they say. My question is, why can't it be there at 9:00, especially since time is of the essence for me? "We don't have all their cars on the lot and most are at an offsite facility so we don't know exactly when the car will be in." Seriously?! They DON'T KNOW?? How difficult is it to get a car to the dealership from a facility 5 miles away?! In any case, it is now Thursday morning and I'm waiting for a call. Again I had to call them to find out what is going on. I spoke to a different salesman and asked if he could check on my car and whether it was there and he tells me that "the Volvos don't come in until after 4:00 pm. Anyone who told you your car would be in in the morning gave you the wrong information." At this point I demand to speak to the salesperson I was dealing with originally. He tells me the car will be in by 2:00. OK, I guess I can still salvage my trip, albeit I'll be leaving much later than I would have wanted. So I get to the dealership by 1:30 to finish up the paperwork. By the time we're done it's 2:15, but still no car. My salesman says he'll try to find out and disappears for half an hour. He comes back saying it should be coming in giving me some lame excuse about traffic, etc. I decide to be a bit patient with them, only to find out at 3:15 that it will be another half an hour before the car is in. Needless to say that half an hour later there is still no car. I demand that my salesman track the car down and give me the exact time it will be at the dealership. Again he disappears for another half hour. It's now 4:15 and a different salesman comes over to tell me that the car is still not at the dealership. Not only that, but that even it was, I wouldn't be able to pick it up that day, because it requires 2 hours prep time and their service dept closes at 5:00. And that's the first time I'm hearing of the 2-hour prep time! Needless to say at this point I'm fed up. My trip is shot, I have to cancel my hotel and pay a cancellation fee, and I'm cancelling my car purchase with BR Volvo. So these guys lied to me and created the expectation that I would have my car in the morning, when all along they knew that wasn't going to be the case. And did that knowing that I had a long trip ahead of me and needed to leave as early as possible. In other words, we don't care if we inconvenience the xxxx out of this customer and ruin his plans, as long as we sell him a car. I wouldn't have had a problem if they had told me the previous day that there is no way that I would be able to have my car in the morning. I could have cancelled my hotel and not incurred a fee, or gone to another dealer. But to create the expectation that I would have my car and to continue to raise my hopes that "it should be in any moment" when all along they knew that wasn't the case is downright shameless. And the fact that they can't get a car to their dealership from their offsite facility on demand, nor know the status of when it will arrive is downright incompetent! Bottom line: stay as far away from this dealership as possible. They are a disgrace. Rather than trying to accommodate their customers, they expect their customers to accommodate them. If I'm ready to spunk $50K+ on a car, I expect to be treated, at a minimum, with respect and not be lied to. They didn't even have the decency to refund me my hotel cancellation fee, a charge that I incurred because of their misinformation. I did end up getting the car I wanted from another dealership that very same day, and I had a wonderful buying experience. I am an idiot for going to Bay Ridge Volvo in the first place. More

Disappointed Took my car in to fixed the rear camera and speakers that were under warranty. Did not get my car back for a whole week despite being told it would t Took my car in to fixed the rear camera and speakers that were under warranty. Did not get my car back for a whole week despite being told it would take 24 hrs. The camera still wasn't operational despite being told that rear camera was fixed. Furthermore, the people who work there are completely unprofessional. The guy who delivered my car from the garage was eating half a cantaloupe in my car was he was driving it to me!!! Drive the extra distance and avoid this service center AT ALL COSTS! More

great experience When I called to inquire about a certain certified pre-owned car they had listed on their website, I was given an appointment to fit my schedule. When When I called to inquire about a certain certified pre-owned car they had listed on their website, I was given an appointment to fit my schedule. When I came in, I was lucky the salesman assigned to me was John. He was knowledgeable, friendly, and customer service oriented. My first impression was that he was not the typical dealer "out to get you", and I was right. Although he is an able salesman, he was fair to me, addressed my concerns with the car, and was reasonable in adjusting the price to accommodate my (legitimate) concerns about the condition of the car. I was not pressured into anything I didn't need (offered, but not pressured). The financing, paperwork and insurance went smoothly (although I used my own financing from an online bank, which was not the kind of procedure they are used to dealing with everyday). The car was ready on the day I was promised, serviced, detailed, paper work complete, and even with the radio stations set! Thank you John for making my car buying experience a pleasure! More

An Amazing Buying!!!! I, have been purchasing vehicles, as long as 1982.Since,1992 I have only purchased brand new vehicles. So, I'm not a novice in this industry. Bay Rid I, have been purchasing vehicles, as long as 1982.Since,1992 I have only purchased brand new vehicles. So, I'm not a novice in this industry. Bay Ridge Volvo has been one of the best buying experience in my life. Sometimes purchasing a car can be a very "horrendous experience". Some dealerships can make you feel like you're Poker with the Devil,Not At Bay Ridge Volvo Let me gladly explain to you why Bay Ridge Volvo was an amazing buying experience, which other dealerships should embrace! 1) I submitted, my interest in the certified preowned 2013 Volvo XC 60, I was immediately contacted by Jessell L. the Internet specialist. She was very professional, and connected me to the right salesman Scott R. The Internet specialist is a very valuable position in today's market. 2) Scott R. One of the most professional salesman I've come across in this industry. He fairly honored the black book value of my vehicle, I got a excellent deal on the Internet price without any games... Everything was done within an hour... I was able to purchase several accessories, without feeling like a baby seal... Great job Scott!!! 3)David G. Finance Director one of the most honest sincere individuals I've come across. David obtained my loan very quickly without any hidden costs.... I felt totally confident with this individual, did not put any pressure on me at all, unlike other dealerships. The above three individuals are winning combination for Bay Ridge Volvo, they were the determining factor why I purchase my vehicle there. These individuals set the bar for Internet buying! This is why it was an amazing buying experience!!! More

4 Hours and counting This dealership is the pits!!!! I had an appointment at 5 for an inspection and to change all 4 tires on my car its now 9:36pm and I'm still waiting!! This dealership is the pits!!!! I had an appointment at 5 for an inspection and to change all 4 tires on my car its now 9:36pm and I'm still waiting!!!! After waiting 4 hours to get my car back I drove off and luckily for me my intuition kicked in and I pulled at the side of the road to check the inspection sticker and it still had the old 2016 sticker!!!! I am livid had I not double checked I would've gotten a ticket for expired inspection thanks to bayridge volvo. I'm so disgusted by the inefficiency and lackluster customer service. If you can stay far away from this place!!!! More

Terrible service The ETS (electronic throttle system) came on. I have been back to the dealer 4 times and spent a great deal of money and it is still not fixed. The ETS (electronic throttle system) came on. I have been back to the dealer 4 times and spent a great deal of money and it is still not fixed. More

Gali balter sales rep I would have never bought a volvo if it wasn't for the smart and very understanding Gali balter. She was the biggest help finding me a car, she did wh I would have never bought a volvo if it wasn't for the smart and very understanding Gali balter. She was the biggest help finding me a car, she did what no other sales person would do. She explained me everything over and over again no matter how annoying I was on all the questions she took her time to explain me everything I needed to be comfortable to buy this volvo, I would 100 per c entry recommend seeing Gali balter in volvo great experience! !! More

Good experience to start, then a nightmare Test driving was a breeze, but then when we came to a deal and shook hands on it (Fouad Fares), he started removing things and backing out of the deal Test driving was a breeze, but then when we came to a deal and shook hands on it (Fouad Fares), he started removing things and backing out of the deal within 5 minutes. We agreed that the worn shifting knob and broken headset DVD headphones would be repaired/replaced as well as they would include mats for the rear. After shaking on it, he removed the mats. He then added another part of the deal which would be for us to have to finance through them for at least 6 months (he had stated there was no prepayment penalty earlier). I then still moved forward with a deposit a few days later which he said was refundable, but now that I have backed out of the deal (things just seemed too shady plus I am able to buy a friend's car now), they are insisting that I will get none of my deposit back. I now have to go through my credit card company and possibly the civil court system in order to try to get our $500 deposit back. Also, of the many Volvo dealerships I visited this is by far the smallest and least organized of them, but perhaps shouldn't be held against them since it's Brooklyn and commercial real estate space is likely at a premium. More

A fast and pleasant experience Fouad was very helpful and pleasant to deal with. He facilitated my exchange and explained the car features very clearly. I was a but surprised by the Fouad was very helpful and pleasant to deal with. He facilitated my exchange and explained the car features very clearly. I was a but surprised by the cost of the extended and upgraded warranty, but I know it will be worth it over time. More