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Baxter Volkswagen La Vista
La Vista, NE
288 Reviews
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Showing 288 reviews
September 21, 2011
I had a great showroom experience. I live in Virginia, but visited Performance VW with my parents to test drive the Golf. The sales manager, Jim Shu, said he could make a deal and find the Golf I wanted a but visited Performance VW with my parents to test drive the Golf. The sales manager, Jim Shu, said he could make a deal and find the Golf I wanted and deliver it to me in Virginia. If that sounds too good to be true, it was. I specifically asked if they had a specific car locked down for delivery, and was told yes and that they would deliver in 10 days. This was important because I was leaving on vacation and needed enough time to title and register the car. They still guaranteed the sale knowing this, and knowing that my current vehicle was not in driving condition. Four days later, a salesman calls to ask if I have questions, and I ask him to get confirmation of the delivery date. He was able to confirm the 10 day delivery. I had heard nothing from the dealer or Jim Shu until I called on the delivery date to see what was going on, only to be told they didn't actually have a car to deliver. I was upset, but agreed to give him time to find something, and got him to agree to pay for the fees on the rental car I would now have to have for my vacation. However, I did voice a complaint with the business owner and with Volkswagen corporate headquarters. Jim Shu said he'd call the next day, which he did not. When I called, he wasn't in, and the woman I spoke with said she'd have another manager call me that evening, which he didn't. The next day in called Jim, left a message, only for it to be returned 6 hours later with Jim saying they were canceling the sale as they didn't feel they could overcome the miscommunication. Apparently, he felt my complaint to the owner was the same as me telling him I didn't want the car. When I couldn't get him to now pay for my rental car fees, I asked for a refund of my $2500 down payment, which they sat on for two weeks. When Jim went to get someone to process the refund, he put the phone down and I could hear him complaining about me to a coworker. He never put me on hold, and I heard the whole thing. Now, I'm out $300 for my rental car, but what irritates me the most is that Jim never once called me to give me a status update on the car (not even to say it was delayed). The only call I received from him was the one where he canceled the sale. Manwhile, the dealership's sales and service departments have called multiple times to see how I'm liking my new car. What a slap in the face! Don't go to performance! They don't deliver on their promises, hugely inconvenience people and then have the audacity to complain about you when you are unhappy (learn how the hold button works!). I didn't really have any intention of buying when I did, but Jim came up with the idea to deliver a car that wasn't on hisnlot to me 1,500 miles away. He said it was his goal to sell a car in every state. It's too bad he made a promise he couldn't keep. More
by jmartinisu
Employees Worked With
Jim Shu
May 05, 2011
1) Drove from Iowa to Nebraska to buy my Jetta SEL, it was worth it. 2) The Des Moines VW dealer was terrible (Lithia VW). 3) Performance beat the price by over $1,000. 4) I was greeted by several p was worth it. 2) The Des Moines VW dealer was terrible (Lithia VW). 3) Performance beat the price by over $1,000. 4) I was greeted by several people at Performance VW, they were all friendly. 5) The process was seamless (something I was concerned about when buying a car out of state). 6) My car needed a very small paint chip repaired, Derrick drove 2 hours to get the car and provided me with a nice loaner vehicle. 6) I am a tough guy to please and car shopping isn't my favorite activity, but this was a great experience. More
by blair1813
Employees Worked With
Derrick (Sales) and Ross (Finance)
May 03, 2011
HENRY FRAZIER KNEW EXACTLY WHAT CAR I HAVE BEEN LOOKING FOR AND CALLED WHEN THEY GOT ONE IN. HE IS WONDERFUL AND MADE MY DREAM COME TRUE. HIS SUPPORT AND KNOWLEDGE THROUGH THE ENTIRE PROCESS COULD NOT B FOR AND CALLED WHEN THEY GOT ONE IN. HE IS WONDERFUL AND MADE MY DREAM COME TRUE. HIS SUPPORT AND KNOWLEDGE THROUGH THE ENTIRE PROCESS COULD NOT BE ANY BETTER, HENRY SIMPLY PUT ....IS THE BEST....!!!! More
by SUEBEE5154
Employees Worked With
HENRY FRAZIER
November 17, 2010
I was in a panic after my VW Beetle stopped.I immediately called Performance, because they had serviced my car previously. I asked for the service department and Dewayne was my service guy. His voice tone pu called Performance, because they had serviced my car previously. I asked for the service department and Dewayne was my service guy. His voice tone put me at ease immediately.I explained what happened before the car came to a stop. Dewayne asked me to get the car in so they could look it over. I was in such a panic about the possible repair cost and could not settle down. I gave Dewayne my husbands phone number and they handled the situation.I was so pleased when I picked up the car $99.00. That was it, "all the panic for nothing." I could not believe it. They assured me that my car was safe to drive and I would get home safe. I am very thankful and so pleased with the professional service and concern for my safety. I will definitely recommend Performance VW to my friends and family. Sincerely, Vallery L. Stewart Omaha Nebraska More
by dstewart78
Employees Worked With
Dewayne
August 02, 2010
I purchased a new Volkswagen from them a year ago. since then I have also taken my other Volkswagen to them for service. They have been extremely helpful and always easy to work with. They have given me adv then I have also taken my other Volkswagen to them for service. They have been extremely helpful and always easy to work with. They have given me advice on my older car to help me save money. I appreciate their dedication to service. More
by Carol Rademacher
Employees Worked With
I don;t know their names
July 28, 2010
Everything was set up in advance and their reminder system is fantastic. The service itself was handled in a very expeditious fashion and all service was executed exactly as planned. The dealership w system is fantastic. The service itself was handled in a very expeditious fashion and all service was executed exactly as planned. The dealership washed and vacuumed my Routan even though my service was just a routine check after 60 days of ownership! Very impressed with this dealership More
by bell55
Employees Worked With
Tim Nordquist
July 12, 2010
My appointment was scheduled the same day I called. Check-in was easy and the staff were professional and pleasant. A courtesy shuttle to a mall helped us pass the time. We were given an estimate of Check-in was easy and the staff were professional and pleasant. A courtesy shuttle to a mall helped us pass the time. We were given an estimate of three hours for the work and they were finished well before that. More
by jnsgrover
Employees Worked With
Duane Singleton
July 06, 2010
I am a bit behind in posting this recommendation especially since finding out that Matt no longer works at Perfomance. Wherever you are, I hope you are doing well and your family is benefiting from especially since finding out that Matt no longer works at Perfomance. Wherever you are, I hope you are doing well and your family is benefiting from your job change. You were so amazingly helpful when it came to locating a CC for me. You did absolutely everything right! You showed off the car and put it through its paces (how much time did you spend in a CC to become so GOOD at demo'ing it!!). You peaked my interest! Over the course of many months you kept me in the loop, appraising me of specials going on and were always willing to answer any questions from someone who was intimadated by the car buying process. (Last vehicle purchased a 91 Maxima--great car!!) You checked back with me and ALWAYS did it in a way that was literally almost 'comforting'! I was so fortunate to work with you in the purchase of this special vehicle. I have had it now for the last 4 months and it has not dissapointed me one bit. I must also say that I have brought it into Performance for it's courtesy check and the service people and Jimmy were very helpful in Matt's abscence. Matt, I wish you were there so I could tell you face to face what a great job you did in "steering" me in the direction of purchasing this vehicle. I hope you read this at some point and I hope you are just where you want to be from a career standpoint as you totally deserve to be!!! Cheers to You.....I think I would buy dog poop from you!!! because I love dogs or because you just do a great job---I am going to have to sleep on that one!!!! Thanks Matt and Performance!! Great job!! More
by rujorgen
Employees Worked With
Matt Callahan and Jimmy
June 15, 2010
We have purchased 3 Volkswagens (Jetta, Passat and Touareg) from Luke at Performance Volkswagen. Its always been a great experience, and all other employees were friendly and helpful. Luke has been ve Touareg) from Luke at Performance Volkswagen. Its always been a great experience, and all other employees were friendly and helpful. Luke has been very through and is knowledgeable in all vehicles in the VW line. I would highly suggest shopping with him. More
by jessi
Employees Worked With
Luke Anderews
June 09, 2010
Recently purchased a Pre-loved car -- it overheated after about 3 weeks and I called their Servicing Dept not knowing what to expect. They really dug into the vehicle, called me a couple times to verify jus about 3 weeks and I called their Servicing Dept not knowing what to expect. They really dug into the vehicle, called me a couple times to verify just what exactly had happened and when, then replaced a sensor in the coolant bowl -- at no charge to me! Car has been running great since AND .......... I LOVE the car!! More
by GinaJ
Employees Worked With
Duane
