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Baxter Toyota La Vista

La Vista, NE

5.0
1,395 Reviews

7204 S. 124th Circle

La Vista, NE

68128

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Showing 1,395 reviews

November 17, 2014

Not all in your face I visited the Lavista Performance Toyota, to help my mother look for a new car. She wasn't sure which car she wanted. The sales associate Kevin, gre More

by Beverly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 17, 2014 -

Baxter Toyota La Vista responded

We certainly appreciate you allowing us the opportunity to assist you and your mother with her car shopping research. It was a pleasure helping answer your questions and we certainly look forward to earning your business in February when she's ready to make a purchase. Let us know if you have any other questions we can help you with! Thank you--Kevin Ryland, General Manager.

November 17, 2014

Salesman John Morrison comes through once again! I went to John Morrison at Performance Toyota Scion to help my 18yr old son get his first newer car on Saturday and John came through once again! My More

by Dewittdan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Morrison
Nov 17, 2014 -

Baxter Toyota La Vista responded

Thank you for taking some time to share your experience with our team here at Performance Toyota of La Vista. John does a great job of listening to his customers' wants and needs and I am pleased to hear that he was able to help your son get into his new-to-him Scion xB. It is a great vehicle and I have no doubt that he will enjoy it for many years to come. If you have any additional questions or concerns, let us know and we would be more than happy to do what we can to help. Thank you for your business and your kind words--Kevin Ryland, General Manager.

November 15, 2014

have bought 2 vehicles since January! We bought a 2014 camry in January and were treated very well. My wife and I shortly after became pregnant with out third child and were forced to upgr More

by FarooqMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe, Justin
Nov 17, 2014 -

Baxter Toyota La Vista responded

I want to first congratulate you on your third child. Secondly, thank you for your returned business and positive feedback. We value our customers' feedback as we strive to ensure we provide each customer with the best car shopping experience possible. Abe and Justin are both valuable members to our team and I am pleased to hear that they helped answer your questions and get you into your new van at a price that was within your budget. I hope you're enjoying your new family with your growing family. Let us know if there's anything we can do to help you with your future sales or service needs you might have. Thank you--Kevin Ryland, General Manager.

November 15, 2014

Salesman excellent, managment not so much I recently purchased a vehicle from Performance Toyota, love my new car. Abe Garcia was great! Very helpful and courteous. Definitely would recommend More

by dlcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Garcia
Nov 17, 2014 -

Baxter Toyota La Vista responded

Thank you for sharing your experience working with Abe and our team. Abe takes the time to listen to what his customers' want and what they need in their next vehicle. I am happy to hear that he was able to answer your questions and make you feel comfortable during your visit. Please let us know if there's anything we can do to assist you with your future sales or service needs. Thank you--Kevin Ryland, General Manager.

November 03, 2014

Claimed False Damage, Took advantage of being a Woman If you are a single female, be advised that Performance Toyota Scion of La Vista may quote you for work that does not need to be done to your car. I c More

by TTE2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Johnson
Dec 01, 2014 -

Baxter Toyota La Vista responded

I would like to express my sincerest apologies if we have offended you in any way. I assure you it was never our intention to mislead you in any way as we take great pride in customer services. We provide an complete vehicle overview with each service and recommend upcoming services that are not always necessary, but sometimes help with the overall health of your vehicle. I am sorry if this was not explained to you. If you have time, I would like the opportunity to speak with you in further detail so we can be sure to address your concerns and see about finding a solution that would be to your satisfaction. Please contact me at a time that is best for you at 402-731-2000. Sincerely—Kevin Ryland, General Manager.

October 03, 2014

First Car with excellent customer service Performance Toyota is one of the best dealer i have ever seen. They are so patient and gave me excellent service. The discount they applied can not be More

by Aimetuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Garcia
Oct 06, 2014 -

Baxter Toyota La Vista responded

Thank you for expressing your satisfaction with our team here at Performance Toyota of La Vista. We were happy to do what we could to ensure you received the best deal possible and I am pleased to hear that we were able to exceed your expectations. Thank you for your business. Do not hesitate to let us know of any additional sales or service needs you may have in the future. Thank you--Kevin Ryland, General Manager.

August 26, 2014

Dishonest dealer When arriving to pick up my new car we noticed body damage on driver door and driver side back door. We were told that they would repair it. It was su More

by lacknerclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Martin
Sep 02, 2014 -

Baxter Toyota La Vista responded

I would like to apologize that we were unable to meet your expectations as a dealer. We certainly never intended to mislead you in anyway. If you have time, I would like to speak with you in further detail so I can better understand the situation and explore solutions that might be to your satisfaction. Please contact me at 402-731-2000. Sincerely—Kevin Ryland, General Manager.

July 15, 2014

Didn't take me seriously I went in about a month ago to test drive the new Highlander. I brought my two children along but not my husband. The test drive went well and my sa More

by klb27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
xxxxxx
Jul 19, 2014 -

Baxter Toyota La Vista responded

On behalf of Performance Toyota of La Vista I would like to express my sincerest apologies that you feel we did not take you seriously. We value your feedback as it allows us to see where we can improve our services to better meet our customers’ expectations. If you have time and are willing, I would like to speak with you so we can see about regaining your trust as a dealer and possible solutions to avoid this from reoccurring. Please contact me at 402-731-2000 at a time that’s best for you. I look forward to hearing from you. Sincerely—Kevin Ryland, General Manager.

April 29, 2014

A plus for Performance I have to say after buying over 15 new cars over the last 40 years including one from Performance this was the best experience yet Bob Steinke is a re More

by brown1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Steinke
Apr 30, 2014 -

Baxter Toyota La Vista responded

I would like to thank you for your kind words ! At Performance Toyota of La Vista, we work hard to make sure we provide Omaha with the best deals on new Toyota vehicles and I am happy that Bob was able to help program your garage door opener and make your overall experience both pleasant and professional. Thank you for allowing us the opportunity to earn your business. Let us if there is anything we can do to help you in the future. Thank you--Kevin Ryland, General Manager.

February 18, 2014

Still have gotten no where with this months later- I filed a complaint- talked with Mike he offered me a 500 dollar rebate (even tough they ripped me off over 2500 dollars- but he says it isn't their fa More

by amberly14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike and a bunch of others
Feb 19, 2014 -

Baxter Toyota La Vista responded

Thanks for bringing this to our attention. A check was issued on January 27th, but was sent to your old address on 193rd street. That check has apparently not found its way to your new address. We will stop payment and send another check to your new address on Blaine St. Vince Lombardi once told his team that they should strive to be perfect (knowing that perfection is not possible), so falling short would still leave them better than the rest. It is always our desire to be the best. I apologize that we fell short of that in your eyes. The second check should arrive within a few days. Sincerely--Kevin Ryland, General Manager.

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