Baxter Toyota La Vista

I am giving this dealership 2 stars due to a very frustrating and disappointing experience. We arrived before our 4:00 PM minivan pickup and completed all paperwork on time. After signing, our agent frustrating and disappointing experience. We arrived before our 4:00 PM minivan pickup and completed all paperwork on time. After signing, our agent left without explanation. We saw her assisting another customer while we waited nearly two hours with no updates or follow-up. No one communicated with us while waiting, and we were not offered any refreshments until we asked. When we inquired at the counter, we were told the system was down for the day, yet we saw other customers purchasing vehicles. That explanation did not seem honest. We left upset and returned the following Monday, when we were told there had been miscommunication with another Toyota location and that the finance department had closed. Main concerns: * Poor customer service * Lack of transparency and professionalism. (dishonesty about the system) * Very poor communication * Long, unnecessary wait time * No accountability. We have never experienced this level of disorganization before. Very disappointing. More

Kass was my sales person who helped me find the perfect vehicle for me. He is really patient and explains everything in detail. Cecilia was great at going over my vehicle . Thank you guys for an amazing se vehicle for me. He is really patient and explains everything in detail. Cecilia was great at going over my vehicle . Thank you guys for an amazing service.!!! More

Mike Miller and Emily did a fantastic job helping me with my new, used Genesis!! Loved working with these two. They made the painful process of buying a car with a trade-in actually enjoyable! Highly recomm my new, used Genesis!! Loved working with these two. They made the painful process of buying a car with a trade-in actually enjoyable! Highly recommend these two! More

I purchased a Van and a Corolla hybrid from Baxter Toyota last week. I must say this was a refreshing experience. Clear pricing, no fees or forced add ons. The entire buying process was pleasant. They offere last week. I must say this was a refreshing experience. Clear pricing, no fees or forced add ons. The entire buying process was pleasant. They offered me extended warranties but were not pushing me to get them. Tommy was my sales person and was very helpful. I will definitely go back to Baxter for my next vehicle and you should too. More

This was the best experience I have ever had buying a new car. Michael was absolutely fantastic communicating with me about the car I was interested in. Tommy took his time & was happy to help with all the car. Michael was absolutely fantastic communicating with me about the car I was interested in. Tommy took his time & was happy to help with all the paperwork. Johnny was awesome , showing me how to use all the new features. I can say buying a new car at Baxter Toyota, with the team that I worked with was a fantastic experience . I am very happy with my purchase. I will continue to buy cars from Baxter Toyota. More

Maria, Denis,and Leo were rock stars with another Toyota purchase, Thank you so much! We have already referred several people their direction. purchase, Thank you so much! We have already referred several people their direction. More

Great service! Peyton & Johnny were awesome. Process was so easy and I left feeling confident in my purchase! 10/10 recommend!!! Peyton & Johnny were awesome. Process was so easy and I left feeling confident in my purchase! 10/10 recommend!!! More