Battison Honda

2016 HONDA CIVIC PURCHASE My fiancee and I brought a 2016 Honda Civic last month and the sales experience was great. Paul Means "The Payment King" was awesome. The finance depa My fiancee and I brought a 2016 Honda Civic last month and the sales experience was great. Paul Means "The Payment King" was awesome. The finance department was a terrible experience. My fiancee and I had a pre-approval through Tinker Federal Credit Union at 2.99 which means we have decent credit. We could not come to an agreement on amount financed to fit TFCU's guidelines so we allowed them to try and secure our financing. They pull our credit and shotgunned our credit to numerous of banks and credit unions. They even sent our information over to TFCU (even with our pre-approval) knowing they wouldn't accept the structure based upon TFCU's guidelines. We tried to leave and let them call us when they had an approval but instead they lied to us and told us they had an approval and had us sign a contract that was not approved by any lenders. A couple of days later we were still receiving notifications via email that Battison was still sending our credit information over to banks trying to get an approval. Finally I went back in to speak to the finance director about unraveling the car deal and getting my trade in back instead of backing out of the car deal they decided to cut back the amount financed to fit the guidelines of True Sky Credit Union (which they could have done the first time). I was then told that I could not purchase gap insurance due to the LTV (loan to value), which was extremely odd because I called True Sky Credit Union that same day and they added gap insurance to my loan internally on their side. That just shows the lack of effort by the finance department to help us protect our new investment. Also our title was mailed to the wrong address and we had to pick up certified copies of our title to get our TTL. To this day we still do not have our title and no one knows where it is at. In all honesty I felt that we were treated unfairly because we were educated buyers and minorities. DeMarco Guillory More

Very friendly service! I didn't actually end up purchasing my car here, but I almost did (I just ended up finding more what I was looking for elsewhere at the last minute), I didn't actually end up purchasing my car here, but I almost did (I just ended up finding more what I was looking for elsewhere at the last minute), but I want to praise the sales lady, My My Tu, for being so friendly and helpful the whole time! She really went above and beyond from beginning to end and never made me feel pressured or uncomfortable like a lot of sales people tend to do. She was even understanding and still very friendly after I informed her at the very last minute that I would not be purchasing the vehicle I planned on purchasing after all (I felt so bad!)! That is EXCELLENT service in my book; she is a keeper! More

Denial of Defective parts. Slow respond Purchased a 2016 Honda accord at Battison Honda. On Sunday 6/12/2016 the windshield just crack by itself. Took to dealer , with 3 guys come out to lo Purchased a 2016 Honda accord at Battison Honda. On Sunday 6/12/2016 the windshield just crack by itself. Took to dealer , with 3 guys come out to look and can't really tell on whether it's cover by defective or not. I was asked to wait til they contact Honda. The more i wait, the longer that crack getting. So frustrating trusting on Honda Products. Bought 6 Honda cars at this location and recommend more people than my family combine to this location for their new cars but being treated like nobody. I'm not going back to this again and won't recommend anybody risk their time and money on it. So pissed off More

Poorly Managed and Terrible Service This was the absolute worst experience I have ever had looking for a vehicle. I found a Honda Pilot on truecar.com that I thought would fit for my fam This was the absolute worst experience I have ever had looking for a vehicle. I found a Honda Pilot on truecar.com that I thought would fit for my family. I live 2 hours away so I called to get some more information about it and I scheduled an appointment to come see it. When I got there, they couldn't find the keys. It also has not been through the service department yet and was not in good condition and definitely not able to be sold. They failed to mention this over the phone before I wasted a 4 hour round trip. I was trying to trade in my RAV4 for about $7000 and put in about $3000-$8000 additional for a larger car with less than 100,000 miles. They proceeded to show me cars that were in terrible condition that had not been serviced with 150,000+ miles that they probably bought for $2,000 or less. It was a nightmare. One of the cars smelled like something died, had trash, half eaten food and grime all over with a missing seat. When I told them that they would need to put it through service and find a replacement seat for me to consider it, I was rudely told "well you just need to find more money". I was shocked. After that, they tried to keep me there for an additional hour while they appraised my car. They refused to tell me what they would give me got it so I left and went to another dealership. They called me back 20 minutes later with info about another 150k+ mileage car trying to lure me back and they still refused to tell me what they would give me for the RAV4 trade. I will NEVER go here again and NEVER recommend it to anyone. More

Traded cars I traded our 2014 Accord for a 2016 on May 27th, and worked with Milad in Sales. He did everything he could to make it the best experience for me, and I traded our 2014 Accord for a 2016 on May 27th, and worked with Milad in Sales. He did everything he could to make it the best experience for me, and he succeeded. The funny thing is that I took our old Accord in that day for an oil change, not dreaming I would drive home a 2016 Accord. While their great people in service were working on my 2014, Milad and I checked out a couple of the new ones. We did a lot of talking, drove both cars, and by the end of the afternoon, after talking to one of the sales managers, I liked the math. They even took care of paying for my repairs on the old car. I'm sold on Hondas, and won't buy anything else. My husband and I like to travel, and you can't beat the gas mileage. Milad is a very personable, kind young man. I appreciate everything he did, including setting up my Blue Tooth! I haven't really come across anyone that isn't nice at the dealership! You all keep up the good work! More