Basney Honda - Service Center

I have always had my car serviced here. Was told at 20,000 I should have had the differentiaI fluid changed. I am at 68,000 miles and this was the first I had heard about it. Very frustr Was told at 20,000 I should have had the differentiaI fluid changed. I am at 68,000 miles and this was the first I had heard about it. Very frustrated that it went missed for this long and it has certainly shaken my trust in your service department. More

The service advisors are always excellent to deal with. I also love the ability to schedule online . I also love the ability to schedule online . More

Great people and great service. Had to return because update didn't take. Took the time to make sure it did. Had to return because update didn't take. Took the time to make sure it did. More

As always, great service no matter who assist me. The services was excellent as always. The services was excellent as always. More

Service department people were very courteous and kept me informed of what they were going to do. And when they were finished, they told me exactly what they did. They also told me about an upcoming recall, informed of what they were going to do. And when they were finished, they told me exactly what they did. They also told me about an upcoming recall, and how it could affect my car. More

As always, everyone provided very helpful service and were respectful of my time (and my finances). were respectful of my time (and my finances). More

Dropped off vehicle for service and was told a time it would be finished. While vehicle was there, I received a call from salesperson telling me additional recommended maintenance and given a price. I a would be finished. While vehicle was there, I received a call from salesperson telling me additional recommended maintenance and given a price. I agreed on said price and gave permission to proceed with the services. I showed up to pick up vehicle 2 hours after the time I was told vehicle would be ready d it was not ready. I returned an hour later and when taken to payment desk the price listed on statement was well $100 than what I was quoted. Service personnel was difficult to contact via telephone as well. Need to improve on service department. More

I only have my CR-V serviced at Basney. Up until this last visit each time everything has gone well. When I called to get my appointment to have my brakes done I made sure to let the servi Up until this last visit each time everything has gone well. When I called to get my appointment to have my brakes done I made sure to let the service advisor know that I would need to get a ride to work he told that would not be a problem, he told me I would have an appointment for 8:30 a.m. I told him I would be there at 7:00a.m. So I would have enough time to get to work. I got at Basney at about 7:00 a.m.Tuesday 3/21 and was greeted by the service advisor and was told it might be about a 45 minute wait before I could get a ride to work, that still would have got me to work close to the time I need to be on time or maybe just a few short minutes late. As it all worked out I did not get a ride for just over 2 hours, making me late for work by an hour and a half. I am a little disappointed with this experience, I did not expect this coming from your dealership, considering the past experience with you. I am not going to let this stop me from returning for future service, but I sure hope this issue will be resolved for not just me but all of your customers. John Boutell. More

The shop and waiting room were clean. The service was completed pretty close to the time I was quoted. The pricing was a little higher than another Honda dealer that I’ve used in the past The service was completed pretty close to the time I was quoted. The pricing was a little higher than another Honda dealer that I’ve used in the past. All and all, I can’t complain. More

Straight to the point on getting the vehicle fixed and ready to get out of there ready to get out of there More