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Basil Volkswagen

Lockport, NY

Overview
Reviews
Vehicles
4.9
148 Reviews
Call Dealership (716) 625-4444

6179 South Transit Road

Lockport, NY

14094

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Showing 148 reviews

March 01, 2022

Took care of rust problem under warranty and job was done well. Completed on time More

by RyanBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Report | Print
February 24, 2022

I had bad previous experiences at this dealership. This was the last try. Well, from the time I arrived to the time I left, Maria was excellent. She exceeded all my expectations. She didn’t tell m More

by Vw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in extended warranty & Alicia
Report | Print
February 03, 2022

Best service department by far. Highly recommend! Always courteous and get the job done right!! More

by Paul janik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick and Jerry in service, Jess Basil, Cassie Soucia, Jen Wisniewski
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Feb 15, 2022 -

Basil Volkswagen responded

Thank you for taking the time to leave us such a positive review!

February 02, 2022

They communicated and fixed my car in a timely manner. They were very nice as well More

by Rmendres7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick White
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Feb 15, 2022 -

Basil Volkswagen responded

Thank you for taking the time to leave us such a positive review!

January 31, 2022

The service writer was very courteous and was able to fit me in for my oil change More

by R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Feb 15, 2022 -

Basil Volkswagen responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

January 25, 2022

Maria took checked me in quickly and arranged a shuttle to take me to a meeting near by. More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Service Associate
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Feb 15, 2022 -

Basil Volkswagen responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

January 12, 2022

Prompt, courteous and efficient service today from the Basil VW team. Nick White and the assigned tech did an outstanding job with a 10k service, NYS inspection and a software upgrade for my Arteon. Kudos More

by CFA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick White
Report | Print
Feb 15, 2022 -

Basil Volkswagen responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

January 08, 2022

Great service, always told exactly what needs to be done prior to service being performed. My time is always respected. More

by harmrh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas white
Report | Print
Feb 15, 2022 -

Basil Volkswagen responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 04, 2021

I just bought my third Volkswagen Tiguan from Basil! Adam and Dan were so helpful. Dan explained all the special features, helped me set up my Bluetooth and carnet app. I am extremely happy. Thank you Basil More

by ebeck922
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kraus, Jess Basil
Report | Print
Dec 07, 2021 -

Basil Volkswagen responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

December 03, 2021

Been going here for a year plus. I boycotted VW dealership in Bowmansville after several issues of incompetence and rude service writer. I've been treated fairly here so far, and I appreciate not b More

by skidz4865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer Nick
Report | Print
Dec 07, 2021 -

Basil Volkswagen responded

Thank you for recommending Basil Volkswagen in Lockport, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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