Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Volkswagen
Lockport, NY
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 148 reviews
March 14, 2020
Purchase Used Vehile I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchas I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchasing my vehicle. Since the sale, they have been conscientious in follow up & resolution of minor issues - clearly demonstrating a commitment to customer service. More
by JK
Employees Worked With
Dan Kraus, Adam Beck, Taylor (Sales Manager), Josh ( Customer Service)
March 11, 2020
Fantastic First let me say everyone was courteous and friendly, especially Charlie Avery . He was extremely helpful guiding me through high tech dashboard opera First let me say everyone was courteous and friendly, especially Charlie Avery . He was extremely helpful guiding me through high tech dashboard operations. Thanks to the whole staff for there outstanding efforts... More
by Milos
Employees Worked With
Jess Basil
February 28, 2020
Lockport Volkswagen was outstanding with my purchase of my Tiguan. Serving has always been great and Dan Krause insales was very helpful and explained everything about the vehicle. I had a great experience my Tiguan. Serving has always been great and Dan Krause insales was very helpful and explained everything about the vehicle. I had a great experience. More
by Pldudek
Employees Worked With
Dan Krause and Jess present and Nicole B and Joe mankind made my experience great at Lockport Volkswagen thanks again , Jess Basil, Cassie Soucia
February 25, 2020
As always, the staff is extremely friendly and helpful. I had no idea what was wrong with my Beetle but they found the problem; fixed it; and explained the whole thing. I had no idea what was wrong with my Beetle but they found the problem; fixed it; and explained the whole thing. More
by mcallag513
Employees Worked With
the whole service department!
February 25, 2020
Professional, accommodating staff! Made leasing a car easy and affordable! Adam Beck was engaged in the whole process assuring me that my best interest was his! easy and affordable! Adam Beck was engaged in the whole process assuring me that my best interest was his! More
by Cmblujus
Employees Worked With
Adam Beck, Jess Basil
December 10, 2019
AVOID COMPLETE CARE WARRANTY OFFERS Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $ Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $640 dollars at the time of purchase. Tire/Wheel Road Hazard "Repair or replacement for tires and/or wheels due to impact with road hazards such as potholes, nails, glass, road debris, etc. Includes cosmetic, curb and sidewall damage" Here is the kicker: "REFER TO SECTION 2.A. COVERAGE AND CONDITIONS FOR FURTHER DETAILS OF COVERAGE" this is where a lawyer would come in handy to read all the fine print!!!! That's where they get you!!!!!!!!!!!! Took my car in to my mechanic and it was discovered I had a bent rim due to slamming into a pothole. Thank God I got the rim warranty....HAAAAAAAAAAAAA When I tried to submit the claim I didn't have enough rubber on my tire to honor the warranty!!! The dealer was able to assist in getting the policy cancelled but for only 41.3% of the original price paid by me. Can they put that into my checking account so I can buy a new rim? Heck no!! that's not their policy. They send a check to the loan holding bank and apply it to the loan. DON"T DO IT!!!!!!!!!!!!!!!!!!!!!!!! Oh and I never got my floor mats that were promised at the time of purchase. More
by milliron77
Employees Worked With
Jess Present
October 17, 2019
Excellent Experience There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. More
by Little Blue
Employees Worked With
Jake Kunch, Jess Basil
October 09, 2019
Good service, very polite staff. Appreciate the hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. More
by Rob C
Employees Worked With
Tony B. ,Adam B. , Jess Basil
September 27, 2019
Fair & Friendly My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. More
by Noname
Employees Worked With
Brian Kunch, Taylor Tagliarini, Jess Present
