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Basil Ford
Cheektowaga, NY
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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615 Reviews of Basil Ford
October 25, 2018
Oil change. Quick and easy ! The crew in that department are great. Always friendly ! They explain if anything else is needed and why. Very honest when speaking w Quick and easy ! The crew in that department are great. Always friendly ! They explain if anything else is needed and why. Very honest when speaking with you . More
by LC
Employees Worked With
Jose and Andrew
October 24, 2018
Maintenance Went in for oil change, tire rotation, inspection and have a light replaced! The mechanic left grease in the interior of the truck again and never rep Went in for oil change, tire rotation, inspection and have a light replaced! The mechanic left grease in the interior of the truck again and never replaced the light that I asked to have done and they told me everything was done after it was there for over 3hours! I called when I returned home after noticing light wasn’t fixed and still waiting for a return call back! Not nice having to clean grease out of my brand new truck that I’ve only had for a year and knowing all the work wasn’t done! I drive 40min there to get serviced! Shouldn’t take over 3 hours for mainace and a simple light exchange that never got done!!! More
by Becky
Employees Worked With
Jose, Jess Basil
October 21, 2018
Great experience Every aspect of my buying experience was wonderful. Timely, flexible, really met my needs. The atmosphere was also very welcoming, made it comfortable Every aspect of my buying experience was wonderful. Timely, flexible, really met my needs. The atmosphere was also very welcoming, made it comfortable to talk to the salesman. More
by Ford girl
Employees Worked With
Kevin Hartman, Mike (manager), Cory (finance)
October 19, 2018
Great customer service. I had a recall from Ford for my airbag. I choose this location and I must say they had the best customer service. I had Cristina who set up my Apt. Fr I had a recall from Ford for my airbag. I choose this location and I must say they had the best customer service. I had Cristina who set up my Apt. From the moment I spoke to her she had the best customer service. It really made me feel good to see there are people out there with great personality and the best customer service. Thank you Basil. Thank you Cristina Bauker. Thank you to the drivers. Keep up the great work. More
by Discoqueen
Employees Worked With
Cristina Backer
September 27, 2018
Basil Ford has the best service department in this area Basil Ford has the best service department & and collision shop in this area! again thank you basil ford and all the employees for the excellent w Basil Ford has the best service department & and collision shop in this area! again thank you basil ford and all the employees for the excellent work that you do on my vehicle I am looking forward to purchasing or leasing my new vehicle from Basil Ford because it’s one of the better Ford dealers in this area with very courteous and dedicated employees More
by Basil satisfied customer
Employees Worked With
David Bova & Mark Pronobis
August 30, 2018
NYS Inspection for F-150 No problem getting in for NYS inspection without making an appointment, was out of there within an hour. Have always found it to be quick and easy for No problem getting in for NYS inspection without making an appointment, was out of there within an hour. Have always found it to be quick and easy for oil changes and inspaections. More
by dale2020
Employees Worked With
Jose Gonzalez
August 18, 2018
Quality service I was very impressed with the service department at Basil Ford. They fully explained what service was required on my vehicle and the cost. The job was I was very impressed with the service department at Basil Ford. They fully explained what service was required on my vehicle and the cost. The job was completed on time and at the quoted cost! More
by Buffalo
Employees Worked With
David Bova
August 01, 2018
Ford Lease Excellent service from start to finish on my purchase would recommend to all looking for a Ford Vehicle or for any vehicle for that matter Excellent service from start to finish on my purchase would recommend to all looking for a Ford Vehicle or for any vehicle for that matter More
by Topcat13
Employees Worked With
Nick Valint
July 20, 2018
Excellent experience from the moment I stepped into the deal From the moment I walked in I had!a great experience. I worked with a knowledgeable salesman who listened to what I wanted. He and I were able to work From the moment I walked in I had!a great experience. I worked with a knowledgeable salesman who listened to what I wanted. He and I were able to work out a great deal. When it came to signing and delivery, everything was covered thoroughly and delivery was quick and complete. More
by Ccmd1325
Employees Worked With
Mike Thompson
July 20, 2018
Top notch service I always receive great service from Basil Ford. I wouldn't take my car anywhere else for service. The staff is always kind and go the extra mile to I always receive great service from Basil Ford. I wouldn't take my car anywhere else for service. The staff is always kind and go the extra mile to provide the best service. More
by Jerving
Employees Worked With
Jess Basil
