BMW of Wilmington

I recently bought an Explorer ST from this dealership & I had a great experience. I normally hate the “whole” car buying experience but Roman was honest, fair and easy to work with. If you are looking for a had a great experience. I normally hate the “whole” car buying experience but Roman was honest, fair and easy to work with. If you are looking for a BMW or any car on their lot, be sure to ask for Roman. More

I had a great experience working with Alan. He was experienced and knowledgeable, and addressed all my concerns and needs. I will definitely work with BMW of Wilmington again. experienced and knowledgeable, and addressed all my concerns and needs. I will definitely work with BMW of Wilmington again. More

I couldn't have asked for a better car shopping experience. I knew the exact car that I wanted and also wanted to avoid too much back and forth and hassle with paperwork etc. I was only going to be experience. I knew the exact car that I wanted and also wanted to avoid too much back and forth and hassle with paperwork etc. I was only going to be in the area for a short amount of time and wanted to simply pick a car, buy a car and drive it back up Jersey. Chad respected my short timeline and window to make the perfect purchase and from start to finish was friendly, understanding, quick to give me updates, transparent and overall made my experience as seamless as possible. Chad was extremely personable and during our test drive filled me in on all the details of the car, which was a smooth as I expected it would be. When I completed my test drive with Chad I probably waited all but 5min to speak with the finance rep Chris Holland. Chris and Chad did their due diligence to get as much pre paperwork completed that way the finance portion was expedited and didn't take up so much. Chris was also extremely personable quick to answer any questions and actually really funny, which may seem like a small detail but after a long day and having a long trip to make in front of me, a little humor was much appreciated. The facility itself is immaculate also, you can tell the whole team has a commitment to excellence and customer service. All in all my experience with Chad has buy far been the best in person car buying experience I've had in my life. Making this smooth in person purchase was a dream after the nightmare of having a long, drawn out, frustrating and disappointing expeirence with several online delivery attempts with Carvana. Chad and his team served as an example that the in-person car buying experience doesn't have to be a painful daunting one. Thank you Chad, Chris and the BMW Wilmington Team! More

Gareth did a great job answering questions & showing the car’s features. He was nice and knowledgeable car’s features. He was nice and knowledgeable More

Buying a car remotely is inherently challenging; however, Tom (Sales Rep) was focused on my satisfaction every step of the way. Taylor was also very helpful in helping me understand my new car. Tom (Sales Rep) was focused on my satisfaction every step of the way. Taylor was also very helpful in helping me understand my new car. More

Great customer service from the time you arrive. Wonderful buying experience working with Tom and Taylor. Would definitely recommend to anyone looking for a buying experience. Wonderful buying experience working with Tom and Taylor. Would definitely recommend to anyone looking for a buying experience. More

BMW of Wilmington is a top tier dealership and Roman Guevara is one of the best sales reps I’ve ever worked with. The effort and personalized touches from Roman made all the difference here in getting m Guevara is one of the best sales reps I’ve ever worked with. The effort and personalized touches from Roman made all the difference here in getting my business. Out of about 30+ dealers, Roman was the only one to proactively earn my business and started off with a 360 video of the car I was looking to buy. His professionalism and courtesy was also greatly appreciated, and I’d highly recommend him to anyone when looking to buy a BMW. I transacted this deal remotely and felt after that I had known Roman for a very long time - a testament to his skill sets and customer service expertise. In addition, the dealership drove the vehicle about 150 miles to me and picked up my vehicle, and CeCe was a pleasure to work with. Everyone made this deal very easy for us and we are loving our new X7! More