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BMW of Westlake - Service Center

Westlake, OH

4.7
2,052 Reviews

2,052 Reviews of BMW of Westlake - Service Center

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June 10, 2025

Very veryvery very very very Very very good very good very good very nice very good More

by GRE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 08, 2025

Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. More

by LLKRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

June 07, 2025

They are easy to work with. They kept me informed during the process. Use them all the time. More

by Schultziej22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

BMW of Westlake responded

We're so happy we were able to help you out!

June 07, 2025

Always working to provide professional customer care to support a perfect experience. Very friendly and attentive to maximize the experience More

by BILL.JOHNSON.3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Cavanagh
Jun 11, 2025 -

BMW of Westlake responded

Bill., thank you so much for the positive review!

June 07, 2025

Service done to my car was explained and they fixed the problem. Kevin was extremely polite and considerate was I came in. More

by adelahe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 11, 2025 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

June 06, 2025

From the moment I got out of my car, I was treated courteously and efficiently. My concerns were handled professionally and thoughtfully. More

by L. Bloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Westlake responded

L. Bloom, thank you so much for the positive review!

June 06, 2025

The people at BMW of Westlake were polite and courteous. I will definitely be going back to them for future serving on my X5 More

by DYLANSAMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

BMW of Westlake responded

Hi Dylan, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

June 05, 2025

BMW dealer texted a reminder to me, offered a loaner to me, and there was no waiting time, and washed my car. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
June 05, 2025

BMW Westlake’s service department has always treated me well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’v More

by AudiAsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Westlake responded

Audiash, it's experiences like yours that really keep us motivated!

June 04, 2025

Great service! Keeps you informed on issues with your vehicle. Love getting the videos of your vehicle. More

by mcbrideshameka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

BMW of Westlake responded

We are so happy to read such a great review about BMW of Westlake!

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