BMW of Westlake - Service Center

Helpful and caring team that keeps you informed with not just the progress but also what other needs your car may have. just the progress but also what other needs your car may have. More

Quick, detailed, experienced and comfortable environment. The technicians communicate precisely and the service reps ensure clarity The technicians communicate precisely and the service reps ensure clarity More

Service representatives was very professional, informative and polite will definitely go back BMW of Westlake for all my schedule maintenance informative and polite will definitely go back BMW of Westlake for all my schedule maintenance More

The video technology they use to show me the problem with my car was exceptional and made a difference in my overall dealer experience. my car was exceptional and made a difference in my overall dealer experience. More

Always friendly. Excellent customer service. Car alignment went well and was explained so I could understand it. Excellent customer service. Car alignment went well and was explained so I could understand it. More

Matthew was great. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. More

Kevin W. took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me with all details. I look forward to seeing Kevin on my next appointment. Not everyone provides good service so I definitely appreciate Kevin’s kind attitude and patience. Thank you! More

I contacted the service center from a parking lot in westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed as a diagnostic was preformed. The problem was diagnosed and repaired. Kevin did an outstanding job taking care of us and my BMW. More

Kevin very accommodating and professional. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. More