BMW of Westlake - Service Center

Service Dept Is Outstanding! They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take my BMW anywhere else!! More

Customer Service Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, profession Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, professional and helpful in providing timely follow-up related to the mechanics findings, recommendations and timeline associated with the repairs. Thanks! More

Kicking the tires Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Brittany ordered the tires for me, and arranged for a loaner while they were waiting for them. Took an extra day, in which I had to drive around in a BMW 340. Boo-hoo. As always, service people were friendly and experience very pleasant. Almost made me forget that I'd spent as much on tires as a family of four spends on food for three months. More

Did they have time for a question about an accessory? I stopped into the dealership because I had a question about an accessory. I was given the traditional BMW attention to excellence. I did not expect t I stopped into the dealership because I had a question about an accessory. I was given the traditional BMW attention to excellence. I did not expect them to take so much time to help me understand. As I was leaving I was thanked for returning. I felt like I went to my personal garage and talked with my personal service folks and they attended to my needs in a respectful courteous manner. Why would I go any place else? More

Service call This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and c This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and courteous. This is why I've purchased 3 BMW's from Ganley. More

Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More

I would never go there for any repair. I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, t I paid for an alignment and after 1000 miles my tire was destroyed....went back and asked to talk to the manager and after looking over their notes, the alignment couldn't be completed due to some parts that were not OEM. I wish they would have told me before they charged 160 for the half alignment they did. This is not the first time when I am getting burned at this stealership. They are Ganley BMW with a different name.....UNFORTUNATELY!!!!!! In the end after going back, I received the other half of alignment and a new tire. When I looked the tire was 6 year old...... More