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2,052 Reviews of BMW of Westlake - Service Center
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June 26, 2025
Always good service. Up front pricing. Brittney always ready to help and keeps you posted on the status of your repair. Up front pricing. Brittney always ready to help and keeps you posted on the status of your repair. More
by DARCH714
Verified CustomerEmployees Worked With
June 24, 2025
They were able to isolate a rattle and correct the concern. I am very pleased. concern. I am very pleased. More
by JPAYTO08
Employees Worked With
June 24, 2025
I had tires shipped from Tire Rack directly to BMW of Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on my BMW M5, and they were able to handle everything in one day. What stood out even more was the level of service. Since it was a same-day job, I didn’t need a loaner, but Matthew still arranged for one of the service team members to give me a ride home. That kind of thoughtful support goes a long way and shows why BMW of Westlake earns long-term customers. Thank you again for the exceptional service—I truly appreciate it. More
by AudiAsh
June 24, 2025
Matt and Brittany in the service department went above and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that wo and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that would not have happened without their efforts. More
by BRIAN.KALLACH
June 24, 2025
Dealership was very responsive to my emergency car repair. The repair was handled on time. repair. The repair was handled on time. More
by EDWARD.FERAN
Employees Worked With
June 20, 2025
Outstanding service overall! Oil change completed in less than an hour and good customer service. Oil change completed in less than an hour and good customer service. More
by Monica
Employees Worked With
June 20, 2025
Haven't worked with the service department yet. They did clean some dirt off in the engine compartment. They did clean some dirt off in the engine compartment. More
by DMBURCL
Employees Worked With
June 19, 2025
Always a pleasure working with Brittaney! She always carry herself in a professional manner and keeps her word. I always look forward to visiting this dealership, because I can trust her to e She always carry herself in a professional manner and keeps her word. I always look forward to visiting this dealership, because I can trust her to ensure my M4 Competition is properly maintained! More
by KevinPhamUSMC
